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Nilles Ford Mercury Inc - Service Center

Hamilton, NY

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4 Reviews

4 Reviews of Nilles Ford Mercury Inc - Service Center

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May 05, 2025

No Communication and the quality of work was not up to dealership standards. They said they performed a service on my vehicle the 2nd visit but when i had to come back for another visit to fix the origina More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lowell Berger
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May 21, 2025 -

Friendly Ford of Hamilton responded

Thank you for your feedback. We're very sorry to hear about your experience and that it didn’t meet the level of service we strive to provide. Clear communication and quality work are incredibly important to us, and we sincerely apologize for any confusion or inconvenience you encountered. We’d appreciate the opportunity to learn more about what happened and make it right. If you're open to it, please reach out to our management team directly so we can look into the situation further and do our best to resolve it. Your feedback is important, and we take it seriously.

May 20, 2024

The service people were very accommodating in helping me with an urgent undercarriage issue on my vehicle!! I had no appointment and the team took great care of me and my vehicle!! I was not charged for th More

by daved1rosary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. manager and technician
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May 23, 2024 -

Friendly Ford of Hamilton responded

Dear Dave, Thank you so much for taking the time to share your experience at Friendly Ford! We're delighted to hear that our service team was able to accommodate your urgent undercarriage issue promptly and effectively, especially without a prior appointment. Our aim is always to ensure that your vehicle is in top condition and that you are completely satisfied with our service. It's wonderful to know that the repair was taken care of to your satisfaction at no charge. Your gratitude and recognition mean a lot to us, and we'll be sure to pass your thanks on to the entire team. We look forward to continuing to serve you in the future! Warm regards, The Friendly Ford Team

January 28, 2024

Had a horrible experience with the sales department and now with the service department. Long story short I took my car to the ford dealer bc i believed it had an electrical issue somewhere. The car has More

by Kcampbell1284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Lazzaro
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Jan 29, 2024 -

Friendly Ford of Hamilton responded

We sincerely apologize for the experience you've had with our sales and service departments. Your feedback is extremely important to us, and we regret that we have not met your expectations. Diagnosing and resolving electrical issues in vehicles can indeed be complex and sometimes requires a process of elimination, which might seem like "throwing parts at it." However, we understand how this can be frustrating and time-consuming for you. We are concerned about the issues you've mentioned, especially regarding communication and honesty, and we take these matters very seriously. We would appreciate the opportunity to discuss this further with you and find a resolution. Please contact us at your earliest convenience so we can address your concerns directly.

June 01, 2022

As we were on a two week vacation to the New England states from Indiana we experienced the dreaded wrench icon on our F150. After googling Ford Dealerships we came upon a few dealerships in the area a More

by kferraro
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony, Susan
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