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Friendly Ford of Hamilton

Hamilton, NY

4.9
280 Reviews
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2536 NY-12B

Hamilton, NY

13346

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Showing 280 reviews

August 14, 2025

We recently purchased a car and Christopher Russell was our sales consultant. He made things very easy for us and answered all of our questions. His knowledge of all the vehicles was excellent and he is ve More

by Fedoxddm97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allan Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2025

I had told my salesman Richard exactly what I was interested in and he made it happen very quickly. I got the vehicle I had wanted in a very timely manner. I cant say enough good things about the f More

by Hollyannvorhies
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard
August 05, 2025

I'm in the process of getting a new vehicle and I can't say enough about the sales person.Thank you Dalton Reid for all your help. More

by dotdons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Friendly Ford of Hamilton responded

Thanks for the great review! We're so glad Donovan and Matt made your experience a great one. Enjoy your new ride and let us know if you need anything down the road! 🚗💨

May 05, 2025

No Communication and the quality of work was not up to dealership standards. They said they performed a service on my vehicle the 2nd visit but when i had to come back for another visit to fix the origina More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lowell Berger
May 21, 2025 -

Friendly Ford of Hamilton responded

Thank you for your feedback. We're very sorry to hear about your experience and that it didn’t meet the level of service we strive to provide. Clear communication and quality work are incredibly important to us, and we sincerely apologize for any confusion or inconvenience you encountered. We’d appreciate the opportunity to learn more about what happened and make it right. If you're open to it, please reach out to our management team directly so we can look into the situation further and do our best to resolve it. Your feedback is important, and we take it seriously.

February 05, 2025

I recently had the experience of purchasing a new vehicle. Britinie was knowledgeable about everything from the car itself to the process! She and the staff made buying a car a breeze! Highly reco More

by kellyzmail99
Recommend Dealer
Yes
Employees Worked With
Britinie Landherr
Feb 10, 2025 -

Friendly Ford of Hamilton responded

Thank you for your wonderful review! 🚗🎉 We’re so happy to hear that Britinie and the team made your car-buying experience smooth and stress-free. Her knowledge and dedication truly make a difference, and we’re glad she could help make the process a breeze for you! We appreciate your recommendation and your support—enjoy your new vehicle! 🙌

January 24, 2025

Had the pleasure of working with Britinie. i picked out the vehicle prior to stopping in. She help me get out of my older Chevy and into a 2020 Silverado 2500. Appreciate you More

by Matt M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Britinie Landherr
Jan 27, 2025 -

Friendly Ford of Hamilton responded

Thank you, Matt, for sharing your experience! We're thrilled to hear that Britinie made the process seamless and helped you transition from your older Chevy into your 2020 Silverado 2500. We truly appreciate your kind words and look forward to assisting you again in the future. Enjoy your new truck! 🚗😊✨

October 29, 2024

I purchased a new 2024 F350 from Spencer, and it was an amazing experience. From the very beginning he knew what I wanted, and what price I was willing to pay. Needless to say, he knocked it out of the par More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Marcellus
Nov 18, 2024 -

Friendly Ford of Hamilton responded

Thank you for sharing this amazing review! We're thrilled to hear that Spencer delivered exactly what you were looking for and exceeded your expectations. Naming your next child after him—now that's some next-level appreciation! 😄 We'll make sure Spencer hears about your kind words. Enjoy your new 2024 F350, and we can't wait to work with you again in the future. 🚗👏🎉

October 22, 2024

Purchased a new Ford Maverick from Friendly Ford of Hamilton, NY. Everyone I dealt with was up front, honest and extremely helpful. The made a stressful (for me) situation into a pleasurable experien More

by jthorna001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Lazzaro
Oct 23, 2024 -

Friendly Ford of Hamilton responded

Thank you so much for your feedback! We're delighted to hear that your experience purchasing a new Ford Maverick at Friendly Ford of Hamilton was a positive one. It's great to know that our team made the process stress-free and enjoyable for you. We look forward to working with you again in the future!

August 29, 2024

Very quick and friendly! Made the process simple and easy! Highly recommend for all your needs! More

by hmorgan81308
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Sep 03, 2024 -

Friendly Ford of Hamilton responded

Thank you for the great feedback! We're thrilled to hear that our team made the process quick, friendly, and easy for you. We appreciate the recommendation and look forward to assisting you with all your future needs!

August 28, 2024

Very friendly, and respectful sales associates. They were not pushy at all. They listened to our preferences and guided us through the process of seeking and purchasing. We never felt rushed with o More

by tracybecker325
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katie Chlad
Sep 03, 2024 -

Friendly Ford of Hamilton responded

Thank you for sharing your experience! We're so glad to hear that our team was friendly, respectful, and attentive to your needs. It's great to know that your family felt comfortable, and that your kiddos enjoyed the toys and coloring sheets. We appreciate your kind words and look forward to helping you again in the future!

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