Friendly Ford

Attempted internet purchase I spoke with someone regarding a car that I found on the internet. We played telephone tag a few times and we came up with a price and a trade in va I spoke with someone regarding a car that I found on the internet. We played telephone tag a few times and we came up with a price and a trade in value and I thought we were set. The salesman was busy and I was in no hurry so I would say it was OK for him to call me back. He said that he would call in a few minutes to get a deposit. I was pleased with the car and he did not call when he said he would, instead he called and said that someone else sold the car. He apparently had not marked the car as sold and I had the card ready to give him. The dealership then called me to offer me something "better." It felt like a scam and I said that I would not do business with them. More

Beware professional ripoffs. Beware one time i went to the friendly ford autto body shop on decatur blvd. when theywere done "fixing" my truck they drove it down to the dealershi Beware one time i went to the friendly ford autto body shop on decatur blvd. when theywere done "fixing" my truck they drove it down to the dealership to do a wheel allignment. Well on there way there they said my truck started to run funny.They said two wiring harnesses had short circuted and I had a bad fuel injector and they would need $ 900.00 to fix what had miraculously went bad on the ride to the dealership from the bodyshop which is about 1 mile.Well I went down there and told the service guy that I drove my truck for 3 or 4 days after my accident with no issues why all of a sudden the problems.Its a 1997 F-259 turbo diesel by the way, fuel injection.They said it just happened, What happened was when the autobody guy crushed the harnesses when he was reinstalling my engine hood the truck has a 4in. lift so its real high and to work on the engine you have to get a ladder and climb up to reach it.so they caused the damage and wanted me to pay for there mistakes i told my insurance company im not going to give them a dime.Long story short i gave 300.00 to get my truck the xxxx out of there.fuel injector was probably fine except the computer was reading it bad because the wiring harnesses were toast.the body work and repairs were also a fiasco.dont want to bore you with another hour long horror story. Stay away dont say i didnt warn you.Oh yea the 1 star is for the cute receptionist the rest of the comoany should be put in jail. Parts counter guys are cool. More

Refused active duty military auto repair My car is over 100k miles and more than 10 years old. So, when I called to get my 2001 Ford Focus running again, I was told that because I did not buy My car is over 100k miles and more than 10 years old. So, when I called to get my 2001 Ford Focus running again, I was told that because I did not buy it from them and because it was too old, they would not service the car. I mentioned that being active duty military meant neither of those options were possible; we move every 2-3 years. The service rep I talked to did not care, so-called Friendly Ford Service Center would not see the car or help me. Wow. Forgot to mention that I am going overseas for a year and that I will buy a truck when I get back...but not from them! Awful service, avoid at all costs. More

POOR COMMUNICATION LACK OF SERVICE Brought my 2013 Fusion due to door not locking, I had to call for an update due to a recall and no parts. I called Customer Care and filed complaint w Brought my 2013 Fusion due to door not locking, I had to call for an update due to a recall and no parts. I called Customer Care and filed complaint with the dealership, I left messages with Dan service Manager and the GM of course no call back from either one. I had my car towed out of there to another dealership. I wont do business with a company who wont even returns calls ever again or my family and friends. More

SERVICE DEPARTMENT IS HORRIBLE On Wednesday June 3, 2015 I took my 2006 expedition to service department for a tune up. I recieved a call from service department that the mechanic b On Wednesday June 3, 2015 I took my 2006 expedition to service department for a tune up. I recieved a call from service department that the mechanic broke my spark plug while trying to remove it. They also stated that if i wanted it fixed i would gave to pay $3500. I explained to them it makes no sense for me to pay for an issue that their mechanics broke. They then stated I need to pay $300 for the labor performed in order to pick up my vehicle, which was breaking the spark plug. Now my vehicle does not run. This is the only dealership I have taken my car to for any services,oil changes included. The service manager Dan stated most vehicles don't require the tune up until 100,000 miles, I only have 82,000 miles on my car. So if i did not have an issue with my car hesitating I wouldn't of known i needed a tune up. The service department is clearly stating the will not fix the car after admitting their mechanic broke it. More

Tire repair on a brand new 2015 ford that had only 600 miles WORST PLACE TO GO. I can't believe this place. I just bought a new car from a different place. I had to come here to see if my sync work for my t WORST PLACE TO GO. I can't believe this place. I just bought a new car from a different place. I had to come here to see if my sync work for my turn by turn directions and they stated it doesn't come with one. I understand. But when you want to have a great customer service for servicing your car you don't want to feel like you will get ripped off by getting a car with under 600 miles to get a tired fixed for $25 dollars. I should have gone to a discount tire place. At lease they would had fixed it for FREE. Loyal customer will never come back to this place. I rather go to WALMART before going to FRIENDLY FORD. They are a rip-off. More

After spending over 1,300.00 dollars they still could not fi I brought my 2005 mustang brand new at friendly ford brought the car in was called today saying the car is ready but the check engine light still stay I brought my 2005 mustang brand new at friendly ford brought the car in was called today saying the car is ready but the check engine light still stays on that's what I brought the car in for I was told to driver around and see what happens also after driving it for 20 min. The gas gauge goes down to empty and the fuel light comes on come on now they is a problem with the car it has less then 9,000 mils. On it I spend over 1,300 dollars today other things where done to the car. But the real trouble they don't know how to fix that's the real reason I brought the car in there. Why should I have to pay for something they don't know how to fix? I can't even sell the car if I want to who would buy a car with a check engine light on and the fuel light that goes on and the gas gauge goes to empty I always bring my car to friendly ford. Also I am fighting cancer what am I going to do if the car breaks down when it's 106 outside I get sick just going out in this heat. But being told to driver the the car around and see what happens come on get people who knows how to fix cars. More

Ask for Sal Ortiz! Bought a brand new, 2013 F-150 from Sal Ortiz. This was the third dealership in the Las Vegas area I visited. Sal was head and shoulders above all o Bought a brand new, 2013 F-150 from Sal Ortiz. This was the third dealership in the Las Vegas area I visited. Sal was head and shoulders above all other sales reps, on all levels. His knowledge of the vehicle, respect, and patience was excellent...beyond my expectations. Thank you Sal Ortiz! More

David Arriola Im a first time buyer and I was well attended. Most of all I was offered everything I needed plus he went the extra mile in insuring I had everything Im a first time buyer and I was well attended. Most of all I was offered everything I needed plus he went the extra mile in insuring I had everything well understood that is quality work. More

bad review friendly ford They mess the leather cover on my steering wheel up and then told us it was normal wear. There was nothing wrong with it when we took it in and the s They mess the leather cover on my steering wheel up and then told us it was normal wear. There was nothing wrong with it when we took it in and the service tech would not make eye contact when my husband went in to talk too them. Tried to say I had done it with my ring but I am very particular about my car and it was done there. They are jerks and I would not recommend then to anyone ever. More