Friendly Ford

My worst car buying experience ever in 34 years, eight cars, was at Friendly Ford in 2007. Now my second worst ever is again at Friendly FordMarch 2025. Showed up on Friday afternoon. Salesman, Eduardo, a cars, was at Friendly Ford in 2007. Now my second worst ever is again at Friendly FordMarch 2025. Showed up on Friday afternoon. Salesman, Eduardo, approached me. We spoke for a few minutes. I asked him not to play the dealership customer negotiation game and just give me a respectable offer on my trade-in. He went to talk to his people and came back with an offer of 13,000 and change. I thought that was a slap in the face according to what I saw on Kelly blue book and prices around the country and in town for a vehicle just like mine. Now I’m mad and aggressive and we’re playing the game! I said no to the offer got my car turned around in the parking lot and began to leave. Someone yelled my name and came up to my window. He said he was a sales manager and he offered me 15,000 for my trade-in. I knew it was a lie just to hook me to save the sale, but I was gonna do my hardest to have him stick to it. I found out later. It was a lie. One of his own employee said so by calling him a liar. Later that evening I went to AutoNation for a trade-in value and they offered Me close to what was Ford‘s first offer of 13,000 and change. I was told that was the best they could do. I said no I started walking out the door within less than a minute somebody calls my name and says they can offer me a better offer than Ford, which again maid me mad because of the game, so I left knowing that now at least I should be able to getthe 15,000 from Ford because AutoNation was going to do more. Eduardo called me the next day Saturday to try to save the deal. The numbers he gave me and the research I did with trading values of my car in town around the country compared to similar vehicles state taxes all the things needed to know the numbers to put together to negotiate, didn’t match up to me. He finally tells me they want 16,000 out the door which was $2000 over they’re asking price for the vehicle I wanted to purchase and they still hadn’t told me what they’re gonna give me for my trade-in. The negotiation became a mess and a man named Darrell called me again to try to save it. That’s when it got bad! He was annoying and pushy and he manipulated the numbers and thought I was stupid and wouldn’t catch it. He took 2000 and change off of one thing like he was doing me a favor but then he offered me more than $2000 less than the original Ford offer of 13,000 and change. We argued, I reminded him of the offers and he called his employees liars. I got to the point where I was done and said, unless you’re gonna make me an offer that I just can’t pass up don’t Call me again. My mistake is that I’m the type Of person who puts extreme value in customer service. I found the owner of the dealership and contacted him to tell him what had happened because his business is known online anyways for having accolades and awards for outstanding customer service. Lol! I couldn’t tell him the whole story but he listened to some things and said he was gonna make a call and call me back in a few minutes. He said that multiple times. I was very respectful to him. Yes sir no sir. It’s been two days and I haven’t heard from him. He’s a businessman so if he took his staffs word I get it but they’re also fighting for a job to keep so who knows what they would tell him, especially after all the lies and deceit and trickery I experienced they’re capable of a lot. I’ve had six Ford vehicles in my life three at Friendly Ford and this would’ve been my fourth at Friendly Ford. I’ll never go back there again. I hope people don’t judge me for this post and realize what car dealerships do and the games they play as I like to call it. I don’t know how many people know what I know, but I wish I could tell everybody so people don’t get burned anymore because they do every time they go to a car dealership and buy a car. That’s unless you don’t care about money. More

When taking my car in for a TCM RECALL they told me they would have to hold my car for two wks just to diagnose it. Not a day fix as I was told on the phone. No rental, no loaner… just not my problem kind would have to hold my car for two wks just to diagnose it. Not a day fix as I was told on the phone. No rental, no loaner… just not my problem kind of attitude. I’ll lose my job without transportation. Worst service ever. So glad I took a day off work for nothing. Rude. More

They commit THIEVERY in a legal way . And MOCK & BELITTLE CUST😔MERS. FAULTY CAR PARTS are put in cars and used through THEIR Warranties. D😔N’T EVER trust them and RUN away as fast as Y� And MOCK & BELITTLE CUST😔MERS. FAULTY CAR PARTS are put in cars and used through THEIR Warranties. D😔N’T EVER trust them and RUN away as fast as Y😔U can because they will backstab along with the fraudulent behaviors the have committed. THE FORD TEAM should be called THE FRAUD TEAM! You would think after spending $20,000 on car repairs with them in a two-year timeframe. Your car wouldn’t be broken. and one of the team members name Al, who works at the Friendly Ford on Decatur in Las Vegas wouldn’t be part of the mocking behavior and telling you your car is not worth that much and my reply back to him was it is now. And I absolutely have no stars complete thumbs down, and do not recommend THE FRAUD TEAM To any individual EVER(L😔🧲)!!!!!! More

I am in the market for a new Ford F150. I contacted Friendly Ford about their F150s due to the website advertising $10,000 off MSRP or 1.9% financing for 72 months. When you click the offer I contacted Friendly Ford about their F150s due to the website advertising $10,000 off MSRP or 1.9% financing for 72 months. When you click the offer details it states they're happy to introduce 1.9% financing for 72 months on any 2023 Ford F150. So any normal person seeing the ad would think you get $10,000 off MSRP or get 1.9% financing. However, that is not the case. According to the person I was emailing, the $10,000 off is only for any new 2022 Ford F150. That is extremely misleading and a way to just get potential buyers into their dealership to not honor the ad on their website. Why would you place an ad for $10,000 off a new 2022 or 1.9% percent financing on a 2023 Ford F150 without specifying, unless you wanted to mislead potential customers. Good thing there are other Ford dealerships in Las Vegas that do not intentionally mislead potential customers. More

Service is absolutely AWFUL. They have had my car for 10 weeks! They keep telling me that the car is "almost" done. It took them 6 weeks to even look at the vehicle. We are ex They have had my car for 10 weeks! They keep telling me that the car is "almost" done. It took them 6 weeks to even look at the vehicle. We are extremely disappointed in the quality of what was supposed to be a top of the line car. 2019 Ford Edge xx with 45, 000 miles on it so far. We have dealt with a transmission problem and now an engine problem. They have lost my business. 1000%. If I EVER get my car back, I will be dumping this piece of crap and moving onto something that is much more reliable and affordable for my family. More

Took my 2017 F150 in for transmission issues back on Oct 2023 and 51/2 weeks later they still have not looked at my truck!!?? The service writer Jesus Pena has lied to me 3x and NEVER returns phone calls. I 2023 and 51/2 weeks later they still have not looked at my truck!!?? The service writer Jesus Pena has lied to me 3x and NEVER returns phone calls. I have had to go down to the dealer and talked to him in person.He NEVER makes eye contact while talking. Always has some lame excuse about why its taking so long. Not my problem! My problem is I dont have a truck and you guys are dragging your feet to fix it.The General manager Bill Bosnos doesnt return phone calls either. They have NO CLUE what customer service means! You 2 have blown a sale...well actually 2! I was going to trade my truck in for a 2023 F150 and my wife was going to trade in her 2016 Mustang 5.0 convertible for a loaded Explorer. You DO NOT KNOW what customer service means! More

Pulled a bait and switch with the truck being advertised not even being on site. The sales representative (Noemi) attempted to sell several other models and added a substantial markup to the price listed on not even being on site. The sales representative (Noemi) attempted to sell several other models and added a substantial markup to the price listed online. Avoid at all costs. Dealership should be known as “Friendly Fraud”. More

10R80 transmission. That is the transmission Ford put into F150s, Expeditions, and other vehicles from 2017 to current. The transmission is terrible. Ford is facing a nu That is the transmission Ford put into F150s, Expeditions, and other vehicles from 2017 to current. The transmission is terrible. Ford is facing a number of class action lawsuits because of this transmission. I was one of the hundreds of thousands of people Ford has defrauded with this transmission. I bought a 2020 Expedition from Friendly Ford in 2020 for $64,500. The state of my vehcle today is it has 55.500 miles on it and it is a death trap. I complained to Ford 5 times about the transmission. Problems started immediately. Ford has completed major repairs on the transmission 3 times and has never been able to fix it. I have 5 children and my wife will no longer drive the car with the kids in it. Some of the particular scary moments we have had in the car are when it hesitates and will not go into gear, imagine making a left turn in a busy intersection and you step on the gas and the car hesitates as oncoming traffic is coming at you. Recently was on the freeway and a semi did not see me and was coming over into my lane I floored it and the vehicle did not respond. I had to swerve onto the shoulder to avoid the accident. Ford knows this transmission is bad yet Ford just attempts to make it as hard as possible to beat them in court. Avoid Fords at all costs do your research and buy from another company.. More

Be aware that they take appointments, but they cannot service your car for anything more than an oil change the same day, they will keep your car 2-3 weeks BEFORE a tech sees it and tell you what needs t service your car for anything more than an oil change the same day, they will keep your car 2-3 weeks BEFORE a tech sees it and tell you what needs to be done. Buy your car there and change it every 2 years or else you will be let down when you need help. That is "Friendly Ford" of Las Vegas, North Decatur. Two service people told me the same story. I wanted to buy a replacement for my Edge, but now, I will take my business elsewhere. More

This feedback is for Paul Deems. I usually go to Ford Country (LV) or Bell Ford (AZ) and get exceptional service all the time, which is the reason I continue to be a Ford customer. I usually go to Ford Country (LV) or Bell Ford (AZ) and get exceptional service all the time, which is the reason I continue to be a Ford customer. I made an appointment at this location and was advised that the system for some reason could not schedule a pick up; however, I could drive the car there and they would drive me to another location and then pick me up. Paul then stated I needed a ride back if I wanted to leave since Ford couldn’t do it, so I stayed at the premises. The service was prompt, however, when I did not receive an inspection recap ( which I usually do at the other locations), I asked the cashier, and she printed the paperwork. The paperwork stated that the the inspection determined the engine air filter and the cabin needed to be replaced. It also said I "declined the recommended service". I never declined because I was never told. That's the reason I took the car to the dealership: to get serviced. I asked around to se if I could get it done and everyone redirected me to Paul. When I asked Paul, he stated I can get it done 'next time'. With 110+ degree weather I am not waiting until 'next time', I will have to take the car to another dealership to get the air filter and the cabin replaced. Unfortunately this was not a good experience. More than likely I will not return to this location. I did receive a 'survey' link from Paul, however, it says the car is waiting to be picked up and it won't allow me to take the survey. I hope this feedback helps management help other customers to not have to experience the same. I know Ford prides on superior service and this experience is not a reflection of Ford's values. More