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Friendly Ford

Geneva, NY

4.8
166 Reviews

1077 State Route 5&20

Geneva, NY

14456

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Showing 166 reviews

August 26, 2024

I was extremely happy with my salesman Joe Lucerne and his low pressure but responsive approach .I had been shopping for a while and looked at several different vehicles at other ford dealerships and Frie More

by SFord
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Lucarine
Aug 26, 2024 -

Friendly Ford responded

Thank you for sharing your positive experience with Joe Lucarine and Friendly Ford! We're glad to hear that Joe's approach made your car-buying process enjoyable and that you found the perfect vehicle at a fair price. If you ever need anything in the future, we're here to help. Enjoy your new vehicle!

August 15, 2024

Joe Lucarine exellent salesman. I purchased my New F150 from Joe. First ford I have ever purchased. Purchased New chevy truck every 3-4 years for last 40 years. I love my new Tru More

by pschultz694
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Lucarine
Aug 26, 2024 -

Friendly Ford responded

Thank you for sharing your experience, Patrick! We're delighted that Joe provided you with the best sales experience and that you're loving your new Ford F150. Welcome to the Ford family, and we appreciate your trust in making the switch after 40 years. Enjoy your new truck!

May 15, 2024

Joe was an excellent salesman. Got us every discount we were entitled to. Love my new Maverick. Just had it in to have mud flaps installed. Service department was excellent. More

by Rhonda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Lucarine, Phil Wheeler
May 20, 2024 -

Friendly Ford responded

Thank you for taking the time to share your excellent experience with Joe and our service department! We're delighted to hear that Joe was thorough in securing every discount available to you and that you love your new Maverick. It's great to know that your experience with our service department was also positive, especially with the installation of your mud flaps. We strive to provide comprehensive and exceptional service at every stage, and we're glad we could meet your expectations. Enjoy your Maverick, and we look forward to continuing to serve you in the future!

March 30, 2024

Great customer service. Nice people and good prices. Ask for Jamie she will do everything you need and is great at what she does! More

by Logandavidj28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie
Apr 17, 2024 -

Friendly Ford responded

Thank you for your positive feedback and for recommending Jamie at our dealership! We're glad to hear that you experienced great customer service, enjoyed interacting with our team, and found our prices to be low. It's wonderful to know that Jamie was especially helpful and excelled at meeting your needs. We appreciate your recommendation and will be sure to pass along your kind words to Jamie and the rest of our team. Thank you for choosing us, and we look forward to serving you again in the future!

January 31, 2024

Chris my salesman has been amazing! !!! I absolutely love my car!!!! I have been there for service and now for sales and I can not say how amazing this dealership has been. Everyone is a More

by Janet S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Cote, Chris M
Feb 01, 2024 -

Friendly Ford responded

Thank you for sharing such a wonderful review of your experiences with our dealership. We're delighted to hear that Chris has been an amazing salesman and that you absolutely love your car. It's fantastic to know that both our service and sales teams have consistently provided you with friendly, helpful, and accommodating service. Your recognition of Alex Cote's honesty and upfront advice in vehicle maintenance is greatly appreciated. We strive to set a high standard in both sales and service, and your suggestion that we could 'write the books' in these areas is a tremendous compliment. Thank you for your loyalty and for taking the time to express your gratitude. We look forward to continuing to serve you in the future!

January 24, 2024

FRIENDLY FORD BENT OVER BACKWARDS FOR ME, THEY WERE VERY UNDERSTANDING AND WORKED WITH ME IN EVERY WAY WITHIN THERE POWER! I WOULD DEFIANTLY RECOMMEND THEM, IVE BEEN TO MANY DEALERSHIPS OVER THE YEARS AND N More

by MLUCAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Hillyard, Ryan Scaglia, Kyle Brown
Jan 29, 2024 -

Friendly Ford responded

We're absolutely thrilled to receive such high praise! Thank you for acknowledging the efforts of our team, especially Kyle Brown, Matt Hillyard, and Ryan Scaglia. It's our mission to provide understanding and accommodating service to all our customers, and it's fantastic to hear that we've succeeded with you. Your recommendation means the world to us. We're grateful for your trust and look forward to serving you again in the future. Thanks again for choosing Friendly Ford!

December 20, 2023

I inquired about 2 vehicles online. After being hounded by phone, text and email I finally got time to make an appointment to come look at them. When I arrived there 1 vehicle couldn't More

by Rose Valley
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Uninterested sales guy
Dec 22, 2023 -

Friendly Ford responded

We sincerely apologize for the experience you had during your recent visit to our dealership. It's disappointing to hear about the challenges you faced, including the miscommunication about your appointment, the condition of the vehicle you test-drove, and the issues with your trade-in valuation. We strive to provide excellent service to all our customers, whether they're interested in new or used vehicles, and it's clear we fell short in your case. Your feedback is invaluable in helping us improve. We would appreciate the opportunity to discuss this further with you and see if there's anything we can do to rectify the situation. Please feel free to reach out to us directly. Kyle Brown or Matt Hillyard, Sales Managers (315) 789-6440. kbrown@myfriendlyauto.com, mhillyard@myfriendlyauto.com

November 03, 2023

Great people to work with, Sara was an excellent sales person who really went above and beyond to help me with any stress involved in purchasing and getting on the road with my new truck More

by Joshsmith00001
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sara Reynolds
Nov 21, 2023 -

Friendly Ford responded

Thank you for your kind words! We're thrilled to hear that Sara provided you with excellent service and made your truck-buying experience stress-free. At Friendly Ford, we strive to go above and beyond for our customers. If you ever need further assistance or have any questions, feel free to reach out. Safe travels on the road with your new truck!

September 25, 2023

Had a great experience at Friendly Ford in Geneva. Joe was very helpful and made the car buying experience less intimidating. We also had the pleasure of working with Phil who was very knowledgeable a More

by NikoleV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Lucarine, John Genter, Phil Wheeler
Sep 29, 2023 -

Friendly Ford responded

It's wonderful to hear that you had a great car-buying experience with Joe and Phil's assistance. Buying a car can indeed be a significant decision, and it's fantastic that they made it less intimidating and stress-free for you. Your satisfaction is our priority, and it's clear they provided you with excellent service. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Enjoy your new vehicle, and safe travels on the road! 🚗😊

September 16, 2023

Rich, Mike and Phil were all great to meet and work with. I traveled over an hour to visit Friendly Ford and all 3 of them went above and beyond to figure out a deal that worked for me. I have been searchi More

by Desmodus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Holmes, Phil Wheeler
Sep 18, 2023 -

Friendly Ford responded

Thank you for sharing your fantastic experience with Rich, Mike, and Phil at Friendly Ford! It's wonderful to hear that they went above and beyond to help you find the right full-size Bronco and make the entire process smooth and efficient. We truly appreciate your business and look forward to serving you again in the future. Enjoy your new Bronco!

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