Friendly Ford Lincoln

Ripped off oil change My wife had her oil change on Oct. 4 2018 she has been going there for years and everything was fine until this visit. She sighed up for her normal oi My wife had her oil change on Oct. 4 2018 she has been going there for years and everything was fine until this visit. She sighed up for her normal oil change with the Ford coupon for 39.99 and when she went to pay for her oil change they charged her 62.00$. When my wife asked why was the price 62$ they said her oil grade had been changed or overlooked and now they said her car needed full synthetic oil when before she used synthetic blend.The next day we called the General Manager Nicole Ernst who was going to ask the service guys about the issue. The dealer ended up knocking the price down to 51$ and latter mailed a check for 11$. When the check came the Ms. Ernst stated in her letter that basically the car needed full synthetic which is a LIE. I Called Ford to register a complaint Case Number16027441 and they agreed with me on the oil, full synthetic not needed. Anyone else get scammed by the oil change bait and switch scam? More

Purchasing a new vehicle Worked with Dave Perry. Great fella and he'll spend the time with you or your family members to be sure you understand the new vehicle. Will return e Worked with Dave Perry. Great fella and he'll spend the time with you or your family members to be sure you understand the new vehicle. Will return every time we need another vehicle. More

Great service The best. I totally trust the dealer to help me with service and help with reminders. The mechanics are great and the service folks are the same. Wi The best. I totally trust the dealer to help me with service and help with reminders. The mechanics are great and the service folks are the same. Will work with you on questions and will find an answer for you.. Great lounge if you're staying and simply the best service department I've ever been to. Your not forgotten here More

New car Extremely please with the service and impressed that all my expectations were met when purchasing a new vehicle. Al Liparoto was friendly & pleasant! Extremely please with the service and impressed that all my expectations were met when purchasing a new vehicle. Al Liparoto was friendly & pleasant! Will make all purchases through this dealership. More

New Vehicle Mike Brown was excellent to work with, straightforward and accommodating. Friendly Ford in my experience separates itself from the dated tactics of so Mike Brown was excellent to work with, straightforward and accommodating. Friendly Ford in my experience separates itself from the dated tactics of some other dealerships. More

Very happy customer, always I have delt with Al Liparoto every two years, for many years and I am always pleased with his very pleasant attitude and great personality. He striv I have delt with Al Liparoto every two years, for many years and I am always pleased with his very pleasant attitude and great personality. He strives to get me the car I am looking for and want in a car. Ilove my car, so thank you Al. I am truly going to miss him one day when he decides to ever retire. So Al, you must stay there forever, lol. Joan Mead More

Dissappointed My wife and I drove over an hour to come look at a used car this past weekend. I spoke to one of the used car salesmen about this vehicle before makin My wife and I drove over an hour to come look at a used car this past weekend. I spoke to one of the used car salesmen about this vehicle before making the trip. All he did was rave about how nice of a car it was, how clean it was and how it was the sales managers demo. I guess these guys don't actually look at or know anything about the used cars they are selling. This suv was a 2015 with only 27000 miles however with the amount of wear and tear this vehicle had, one would have thought the odometer was well over 100000 miles. Needless to say, it was a total waste of time and I will never visit this dealership again. More

Patients is a vertiual of all wise men! A very welcomed used vehicle purchasing experience. I felt very comfortable working with John Riley.......as he is a very patient man while w A very welcomed used vehicle purchasing experience. I felt very comfortable working with John Riley.......as he is a very patient man while working with me. As a first time buyer from John, I would drop in from time to time to look at a Ford P/U (I was in no hurry to go in debt). In January,2015 I found what I was looking for and John took care of the rest. I felt very relaxed working with him and will continue to do so. He is a contributing asset to the Friendly Ford Team. More

2011 F-150 My sales experience was very upfront and honest. Rob did a very good job to get the loan I wanted and the terms I wanted. Thanks again. My sales experience was very upfront and honest. Rob did a very good job to get the loan I wanted and the terms I wanted. Thanks again. More

Great experience! This is how buying a car should be. Andy did everything I needed him to do to get me in the car I wanted to be in. This is how buying a car should be. Andy did everything I needed him to do to get me in the car I wanted to be in. More