Friendly Ford, Inc.

The sales manager worked with me on this transaction, I went in with an idea of what I wanted to spend and after a discussion we agreed on a price that was fair to both the dealership and myself. went in with an idea of what I wanted to spend and after a discussion we agreed on a price that was fair to both the dealership and myself. More

Friendly Ford's Brenden was extremely helpful and patient while assisting me with deciding on what to do after leasing my 2021 Escape. My lease was up and I wasn't sure if I wanted to lease again or purchase while assisting me with deciding on what to do after leasing my 2021 Escape. My lease was up and I wasn't sure if I wanted to lease again or purchase. I'm very happy with my choice to lease a new Escape and very grateful for Brenden's help More

The employees were friendly, and helpful, the clean environment, they did not pressure you to make a purchase environment, they did not pressure you to make a purchase More

Easy to schedule appointment, fast service, no surprises. Easy to schedule appointment, fast service, no surprises. Easy to schedule appointment, fast service, no surprises. More

Friendly Ford makes buying a vehicle pleasurable! Staff are excellent and make the whole process easy! I would highly recommend them to purchase any car or truck. Staff are excellent and make the whole process easy! I would highly recommend them to purchase any car or truck. More

Very straight forward, no surprises and as their name implies very friendly. Also no pressure. implies very friendly. Also no pressure. More

Bought several new Fords going back to the 90s from Friendly Ford. Never had any problems. Finance dept didn't spend hours trying to sell me thousands of dollars of extras. And their service dept is t Friendly Ford. Never had any problems. Finance dept didn't spend hours trying to sell me thousands of dollars of extras. And their service dept is the best. Going to bring my 22 Lincoln here for routine maintainence. Not the biggest Ford dealer around but the best. More

Matt, JR and Paul are the absolute best in the business! I will forever be a loyal customer if theirs! I will forever be a loyal customer if theirs! More

We were pleased with the service we received at Friendly Ford in making our purchase and financing the purchase as well. Yes, there was a little haggling but that's to be expected. There were no shady math Ford in making our purchase and financing the purchase as well. Yes, there was a little haggling but that's to be expected. There were no shady mathematics or slimy sales tactics. Everything was pretty black and white. We would highly recommend them and will continue our business with Friendly Ford in Roselle. More

I made an appointment to get my 2019 F150 in for a brake fluid leak. When I showed up for the appointment - they said I didn't have one. I pointed out that I had text and a voice mail from them confirming fluid leak. When I showed up for the appointment - they said I didn't have one. I pointed out that I had text and a voice mail from them confirming the appointment. Didn't matter - they didn't even try to run down why they couldn't see the appointment in their system - but they were super eager to slap some alignment tools on my front tires so they could try to sell me an alignment. I told them what was wrong - I knew exactly where the leak was coming from and how it happened - so they charged $179.98 for a diagnostic fee. The service writer simply typed in my words - and that cost $179.98. They then charged me $139.50 for a brake hose that Ford Motor Company's online OEM parts website retails for $57.32 - and $704 in labor to change that brake hose. $958.51 to replace a $57 brake hose. I asked how they came to this number - got no response other than "Well, we do have to bleed the brakes, you know." Yes, you must bleed the brakes - but did you have to bleed the customer? Never again. More