Friendly Ford, Inc.

We were pleased with the service we received at Friendly Ford in making our purchase and financing the purchase as well. Yes, there was a little haggling but that's to be expected. There were no shady math Ford in making our purchase and financing the purchase as well. Yes, there was a little haggling but that's to be expected. There were no shady mathematics or slimy sales tactics. Everything was pretty black and white. We would highly recommend them and will continue our business with Friendly Ford in Roselle. More

I made an appointment to get my 2019 F150 in for a brake fluid leak. When I showed up for the appointment - they said I didn't have one. I pointed out that I had text and a voice mail from them confirming fluid leak. When I showed up for the appointment - they said I didn't have one. I pointed out that I had text and a voice mail from them confirming the appointment. Didn't matter - they didn't even try to run down why they couldn't see the appointment in their system - but they were super eager to slap some alignment tools on my front tires so they could try to sell me an alignment. I told them what was wrong - I knew exactly where the leak was coming from and how it happened - so they charged $179.98 for a diagnostic fee. The service writer simply typed in my words - and that cost $179.98. They then charged me $139.50 for a brake hose that Ford Motor Company's online OEM parts website retails for $57.32 - and $704 in labor to change that brake hose. $958.51 to replace a $57 brake hose. I asked how they came to this number - got no response other than "Well, we do have to bleed the brakes, you know." Yes, you must bleed the brakes - but did you have to bleed the customer? Never again. More

Very good service the sales people were all kind would've like to know more about the options I got with the truck just thought they would go over some of it.It was a little chilly out. Not the dealers fault like to know more about the options I got with the truck just thought they would go over some of it.It was a little chilly out. Not the dealers fault but I took 12 months longer to get my transit then they told me More

One of the best ford dealerships around I've delt always a pleasure doing business with them a pleasure doing business with them More

Dishonest scammers. Buyer beware - Sales manager Bryan makes promises he never intends to keep and hopes you don't catch in the fine print. Buyer beware - Sales manager Bryan makes promises he never intends to keep and hopes you don't catch in the fine print. More

Decent overall experience. Could have had better communication and more experience sales team assisting me in the beginning. Not the dealers fault my original salesperson was n Could have had better communication and more experience sales team assisting me in the beginning. Not the dealers fault my original salesperson was no longer there (waited over a year for the vehicle) Felt I could have had some better explanations on a few things. But so far still happy. More

Great service, personable team members willing to help and be patient. Friendly has always been my first stop when shopping for a new car. and be patient. Friendly has always been my first stop when shopping for a new car. More

Buying a new car can be stressful, but the folks at Friendly made it an actually pleasant experience! First, they beat the offers I had obtained from 8 other Ford dealers -- and honored the deal when i Friendly made it an actually pleasant experience! First, they beat the offers I had obtained from 8 other Ford dealers -- and honored the deal when it came time to sign the paperwork. No bait and switch! Everything was done over email and text -- no pressure whatsoever. Then, they agreed to store the car for us while we were on vacation for 2 weeks. And then when we finally were able to make it to the dealership, Brenden spent over an hour with us explaining how everything works (this was our first EV). He was so patient with us -- really amazing. And everyone we dealt with was extremely competent and, well, friendly! Highly recommended. More

The best I’ll be back. They treat you like family and keep you informed all the way They treat you like family and keep you informed all the way More

Great experience! !! Easy and Fast! Great Staff! Would highly recommend and will use them again. !! Easy and Fast! Great Staff! Would highly recommend and will use them again. More