Back

Friendly Chrysler Dodge Jeep Ram of Hamilton

Hamilton, NY

3.8
34 Reviews

6512 Wes Rd

Hamilton, NY

13346

Directions

By Type

Showing 34 reviews

June 10, 2025

service personnel are ether just unprofessional or over worked and auto repair is the worst/ we have a vehicle since bought new with an issue. years later still not repaired, we received our vehicle back a More

by otselicvalleygarage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Dailey
Jun 16, 2025 -

Friendly Chrysler Dodge Jeep Ram of Hamilton responded

We’re very sorry to hear about your frustration and truly appreciate you sharing these concerns. Our team has made multiple efforts to reach out, including phone calls and sending a certified letter, because we want to work with you to address and resolve these issues. Your satisfaction is important to us, and we’re committed to doing what we can to make this right. Please don’t hesitate to contact our service director, Bill, directly so we can move forward together.

Jun 18, 2025 -

otselicvalleygarage responded

typo- after voice mail messages were left, we never received any call back. we would love to resolve this matter but the repair facility we do not trust. we both will be off 6/19/2025. we were going to take to different dealer if that is what it takes !

Jun 18, 2025 -

otselicvalleygarage responded

we received two phone calls, just two. I sent mike a message to his cell phone number which he gave to us in his message. Stellantis is supposed to be dealing with this, complaint number 93273856. we do not understand how after receiving the photos as evidence it only garnered two follow up calls which we returned only for them to go to voice mail which we requested a return call! none came! We have parked this vehicle you can smell the oil burning off when driven, vibration and pulling right, never did this before. rear drive shaft has hammer mark damage and it is spilling grease out. rear catalyst converter is destroyed, ( $1,000.00) , PTU not only shows damage and covered in oil it appears to have a crack which is in the photos. To make it even worse after checking repair invoice not even done correctly, list wrong repair, wrong milage? WE cleaned the vehicle after you had it three weeks, you could not even wash it? My wife liked this vehicle, and sales did her good, but after the sales ruined that, she wants this vehicle gone so as soon as the repairs are made its gone, she will not drive it anymore she does not trust it nor trust your repair facility! We were left with no other option after nobody seemed to care about the damage done, so we went out looking for help!

Jul 09, 2025 -

otselicvalleygarage responded

dealer request I post update. as of today7/9/2025 , they will order parts to replace damage they did , they did admit to being liable , but we will not see any parts until estimate date of 7/24/2025!yes that long ! dealer employee has said if my wife refuses to feel safe driving the vehicle until repairs are made it is on her, they deem it safe to drive. The following they agreed to replace, rear drive shaft, which is damaged, power transfer unit, which is damaged, rear catalyst, which is damaged, left front cv axle which is damaged. I am doing my best to be civil here, sales had zero to do with this so please do not use this against them, they did try to help replace our vehicle with a new one, but it fell really short in our opinion of a serious offer, asking us to go to a higher payment and further into debt because of what they did to our vehicle! I know this dealer wants this removed but how can I? we are going on over a month, told we must wait even longer! I do not believe these dealer owners really care, it's all about profit not costumers. once we get our vehicle repaired and back, inspected we will then update this.

Jul 18, 2025 -

otselicvalleygarage responded

You will notice I did an update on the date of 07/09/2025, per request from the dealer. then I was sent the following which due to this site not allowing to post photos or documents I will cut and past. Dear Carlton Stark: This message is in regard to your complaint submitted on 6/2/2025 against Friendly Dodge Chrysler Jeep, Inc.. Your complaint was assigned ID 23406756. The business has sent the BBB a message regarding this complaint, and we are passing it on to you. The contents of this message are below or attached. Please contact us within the next 5 business days with your response to the company's message. If we do not hear from you we will assume the matter has been settled and the complaint will close Answered (Assumed). If an offer was made by the business and you will accept it, you MUST follow up with the company to let them know and work out the details. The BBB publishes the details of complaints received by our office. The text of your complaint may be publicly posted on BBBs Web site (There are a few instances when a complaint does not meet publishing guidelines and BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language. Regards, Lou Ann The Better Business Bureau MESSAGE FROM BUSINESS: Mr. Stark was made aware of the time frame we were dealing with. We repaired the vehicle and it was not to his satisfaction. Mr.Stark attempted to reach me and claims he had no success. I reached out to him immediately after I learned of the situation. I was unsuccessful in doing so. We then sent Mr. Stark a certified letter stating we were trying to reach him. Finally, he called me. I made an appointment to meet him at his own garage to inspect the vehicle. I thought we had an agreement and a simple resolution. We advised Mr. Stark we would replace the damaged components and he was happy with this solution. We even tried to assist him with taking the vehicle in on trade and providing a substantial discount on a vehicle. Unfortunately, they could not afford this option. His wife also made mention he has a difficult time getting in and out of the vehicle due to his height, we were hoping to provide them with a better vehicle option. Furthermore, they have attempted to slander our business on social media. I also asked to update the statements on social media as some are lies and his demands are just unrealistic. We feel we are making every attempt to make the situation right and yet, it's still not good enough. Furthermore, Mr. Stark is welcome to take his vehicle to another CDJR dealership as the parts we replaced are warrantable. In short, we are made to believe this situation is handled however, his comments on social media are different and condescending. The parts have already been ordered for his vehicle and he has an appointment. I would ask with respect, this case be updated and closed as we provide a logical resolution. PURE LIES AND UNPROFESSIONAL. we were to believe they would be honest and professional, we did as they requested and no new posts,no attacks, then they sent out this scathing, nasty response to BBB. what makes it even worse is that usautocare which is part of Stellantis is very aware of this! we have photos for proof , we have recordings for evidence , everything which was reported was indeed facts. they stated I needed a different vehicle because of height issue, I am 5'7" need any more proof!I do have medial issue but anyone can see it is not height! FACT they accuse us of slander, yet we have shown the evidence, and they admitted to the negligence! FACT they stated we have an appointment which is not true they ordered parts with open date due to not knowing when the parts will be in! FACT They wrote about a deal on vehicle offer, they would profit from the deal and we get a bigger payment . great deal right! FACT They offer for a different dealer to do repairs, no dealer is going to do repairs after they damaged the vehicle. FACT they admitted to committing fraud in this statement, stated in writing they are claiming all parts are covered under warranty, how can that be when you damaged the parts out of negligence, unless you are lying to the warranty company even Stellantis agreed it sounds not right. The dealer even tried to claim we are doing this due to our sons once working there, this is so disgusting to try to push what they did into some family issue, two of our sons once worked for the company and other dealers, both are mopar certified techs but decided working for dealers was not what they wanted and went a different direction. due to the behavior of the dealership and employees, we will not change the ratings, if anyone was slanders is us by the dealer, I wish this site could allow us to post photos and more to show how dishonest this dealer is! If all I can do is try to protect even one person from going thru what we have is all I can ask for!

May 08, 2025

I can't say enough about the amazing experience—especially thanks to my sales consultant, Garin Thornton. From the very start, Garin met me exactly where I was. He understood my needs, r More

by tilart20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garin Thornton
May 15, 2025 -

Friendly Chrysler Dodge Jeep Ram of Hamilton responded

Thank you so much for the thoughtful and heartfelt review. We're thrilled to hear that Garin Thornton provided such a supportive and stress-free experience, meeting you where you were and guiding you with honesty and care. It's clear he made a genuine impact, and we're proud to have him on our team. We're also glad the rest of the Friendly Chrysler Dodge Jeep Ram team delivered the same level of kindness and support from start to finish. Knowing that we could earn your trust and be a reliable resource when it matters most means everything to us. Thank you again for choosing Friendly—we’re always here when you need us. 🚗👏

April 29, 2025

Absolutely without a doubt the single worst dealership I have ever dealt with. My wife leased a 2024 wrangler and had it 4 days! It died in the parking lot at work $200 tow to the othe side of town. That wa More

by Bvan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nate Dailey
May 21, 2025 -

Friendly Chrysler Dodge Jeep Ram of Hamilton responded

We’re truly sorry to hear about the ongoing issues with your wife’s vehicle and understand how incredibly frustrating this situation has been. While we did our best to assist within the limits of the manufacturer’s warranty process, we understand that the experience hasn’t met your expectations. It’s important to note that when it comes to manufacturer buybacks or warranty resolutions, dealerships must follow specific procedures set by the manufacturer—in this case, Jeep. We are not able to unilaterally refund or replace a vehicle without following that process, but we did try to offer alternative solutions, including a trade-in option, in hopes of finding a quicker path forward. We regret that our efforts to help were not what you were hoping for, and we remain open to working with you to explore any remaining options. If you’d like to continue the conversation or revisit possible solutions, we welcome the opportunity to assist further. Your satisfaction is important to us, and we’re here to help however we can within the framework we’re given.

May 21, 2025 -

Bvan responded

You missed that boat three months ago...

March 31, 2025

David Reynolds make my car buying experience super easy. I love my new dodge durango. Thank you for everything! More

by Kelseybuschor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Reynolds
Apr 01, 2025 -

Friendly Chrysler Dodge Jeep Ram of Hamilton responded

Thank you for the great review! We're so glad David Reynolds made your car-buying experience easy and enjoyable. Congratulations on your new Dodge Durango—it’s an awesome ride! Enjoy every mile, and thank you for choosing us! 🚗🙌

March 13, 2025

John Purcell is a great salesman . Top notch friendly !! Great place to purchase your ride! More

by Finfan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Purcell
Mar 17, 2025 -

Friendly Chrysler Dodge Jeep Ram of Hamilton responded

Thank you for the kind words! We're glad to hear John Purcell gave you a top-notch, friendly experience. We appreciate your support and are happy you chose us for your purchase. Enjoy your new ride! 🚗😄

September 04, 2024

I bought a used car from Friendly after parting with my leased Jeep. They are 40 min from me, but chose to go see them based on reviews and specials. The moment I drove that car off the lot I saw this plac More

by ashtine22
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Thomas, David Reynolds, Nate Dailey
February 10, 2024

John Purcell is the best sales person very to do business with very personal guy More

by Jpcortesesr17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Purcell
Feb 13, 2024 -

Friendly Chrysler Dodge Jeep Ram of Hamilton responded

Thank you for your kind words about John Purcell. We're thrilled to hear that you found him to be the best salesperson to do business with and appreciated his personal touch. Our team prides itself on providing a friendly and personalized service to each customer, and it's wonderful to know John exemplified this. We'll be sure to share your compliments with him. Thank you for choosing to do business with us, and we look forward to serving you again in the future!

December 28, 2023

We had a wonderful experience at Friendly Dodge, Jeep, Ram, and Chrysler. Erica was so helpful and knowledgeable through the whole process. Nate was helpful too. We will be back in the future for another More

by Raechel Geldof
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Dailey, Erica Phetteplace
Jan 03, 2024 -

Friendly Chrysler Dodge Jeep Ram of Hamilton responded

Thank you for sharing your wonderful experience with us at Friendly CDJR of Hamilton. We're delighted to hear that Erica's helpfulness and knowledge made a significant impact on your experience, and that Nate was also a valuable part of your journey with us. Your plans to return for future purchases are greatly appreciated, and we look forward to assisting you again.

August 07, 2023

We had an amazing experience at this busines. Bill was phenomenal and has checked on us several times after the purchase to ensure everything was okay and if we needed him to help with anything. More

by shannonr27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Schramm
July 31, 2023

As always an excellent experience working with Neil Whitmore to purchase a newer vehicle . I highly recommend him as well as this dealership More

by Denise32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Whitmore, Jessica Ingle
Aug 01, 2023 -

Friendly Chrysler Dodge Jeep Ram of Hamilton responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience working with Neil Whitmore during your vehicle purchase. Providing exceptional service and helping our customers find their perfect vehicles is our top priority. We truly appreciate your recommendation of both Neil and our dealership. It means a lot to us that you trust us with your automotive needs. If you ever need anything in the future or have any questions, don't hesitate to reach out. We look forward to serving you again and providing you with continued great experiences. Thanks again for choosing us!

1
...