Friendly Chrysler Dodge Jeep Ram of Hamilton

I bought a used car from Friendly after parting with my leased Jeep. They are 40 min from me, but chose to go see them based on reviews and specials. The moment I drove that car off the lot I saw this plac leased Jeep. They are 40 min from me, but chose to go see them based on reviews and specials. The moment I drove that car off the lot I saw this place’s true colors. Window doesn’t work. Brakes they claimed to have replaced won’t stop making noise after 2 weeks of driving. Engine hesitates to accelerate. I called Friendly to address these issues and their first instinct is to refer me to the manufacturer. Finally, after 3 phone calls, they agree to have me come for service. An hour after getting there I’m told they’ll only fix the brakes and again refer me to the manufacturer. I engage Dave Reynolds, my salesman, and he basically tells me they don’t want to fix it because they don’t want the cost and because it’s not a brand they sell they aren’t reimbursed. I call a KIA dealer and they can’t get me in for a month. Dave tells me he will see what he can do and will engage his manager on duty, Ben. I am then left alone in the showroom waiting area for another hour on the promise he MIGHT be able to get me a promise of an earlier appointment at the KIA dealer. After no communication with Dave for over an hour I find him and other salesmen xx-ing in an office. I ask for an update and he tells me they’ll call me. I’m sorry but 2 weeks after driving a car off the lot that I now have 3 issues with and I’m supposed to leave with resolution of a phonecall? He tells me he can’t control when the dealership will call me. I then ask him if they’re refusing to fix the car they sold me with these issues. A car I had just signed the final paperwork on 3 hours prior when I got there. He denies that saying I need to go through KIA. I again ask why they’re refusing to at least fix the window as it was broken when I bought the car. At that point, a manager Ben says he will talk with service. This is the manager Dave told me he would engage 2 hours ago when I originally approached Dave about the service dept refusing to address my issues. He clearly had no clue until I found them all congregating in the office. Ben was also pushing me to go to KIA and refusing to take ownership of these issues on this car I just purchased. He asked me why I had been there so long as if I was there by choice wasting my entire afternoon. I then told Ben about my whole process of car buying with Friendly and he then changed his story saying the service manager told him the windows worked fine when it was inspected. When I asked to have the paperwork I had signed 3 hours prior back and to give him back the keys, Ben acted as if I was overreacting over a “simple window not working”. They would not take the car back and I left there with what I can only assume is an empty promise of a part being ordered for the window issue and even more pressure to wait a month to be seen by KIA. I do not and will not trust anything this dealership says. Once they have your money they do not stand by their product or their customers. I’ve made 3 trips to this dealer all for nothing when I could have given my business to an upstanding dealer more local to me. More

We had an amazing experience at this busines. Bill was phenomenal and has checked on us several times after the purchase to ensure everything was okay and if we needed him to help with anything. Bill was phenomenal and has checked on us several times after the purchase to ensure everything was okay and if we needed him to help with anything. Definitely will come back and will personally ask for his assistance!!! More