Friendly Chevrolet

My husband and I came into the dealership on Sat. 9/24/11 to purchase a new car. My husband has visited the day before and worked with Patrick. Patrick was the most knowledgeable salesman I had ever had th to purchase a new car. My husband has visited the day before and worked with Patrick. Patrick was the most knowledgeable salesman I had ever had the pleasure of working with! He was more than patient when it came time for me to decide on what car to choose, and then did not waste any of our time in getting the paperwork done. He was friendly, honest, and someone I trusted buying a vehicle from. HE is why I gave my experience all 5's and I will be back! Mary Davis a very satisfied customer More

Horrible horrible experience!First I called re: gettin my fuel gauge sensor that GM had sent out a special policy announcment on saying that GM would cover half the cost of the repair since there were so man fuel gauge sensor that GM had sent out a special policy announcment on saying that GM would cover half the cost of the repair since there were so many problems. No one at Friendly Service knew about it, and later called me after confirming it was true.So, decided to have that done, and wanted them to check out a whining noise my car had been making, and 2 mechanics had thought it was an idle pulley, so wanted them to confirm that. They called me back saying it was NOT the idle pulley, but instead the fan clutch and alternator, and those repairs would be well over a thousand dollars or more! all they could say was that the fan clutch part itself would be about $500 and labor would be much more, and they didn't know about the cost of the alternator. I again asked about the idle pulley, and they said it was fine..it was the fan clutch and alternator. They then told me that my check engine signal was signaling 4 codes to them, but it would be $165 to diagnose it. I informed them that during a prev diagnosis with their service dept they had said the check engine signal was soley related to the fuel gage. They said three of the signals were completely UNRELATED to the fuel gage, but couldn't tell me much more unless I was oking the $165 diagnosis fee. I asked if it could possible run thousands of dollars to fix the fan clutch and alternator and they said "yes". I told them I'd be getting a 4th opinion (as they were the only ones saying it was these 2 items) and brought it to a GM dealership in Rice Lake Wi (Don Johnson Motors) when visiting my mother and told them that I was told i would need a fan clutch and alternator as well as having 4 check engine codes reading out. They checked the codes in front of me and there were NONE except those related to the fuel sensor gage that had not been cleared when Friendly fixed the problem. they further went on to check the whining noise by checking the alternator, fan clutch, and idle pulley, and determined it was the idle pulley and that my alternator and fan clutch were fine! I was FURIOUS that Friendly was so far off!!! They replaced the idle pulley and the whining noise is GONE! Do NOT trust Friendly to fix your car...my entire family has used that dealership and now will NOT trust them, as clearly they wanted to charge THOUSANDS for UNNEEDED repairs! I WILL drive and hour and a half to return to Don Johnson motors instead, as they are clearly looking out for the customers! More

There are no words to describe the appreciation I have for everyone at Friendly! They are true to their name! We worked with Nick, Donny & Greg and they went FAR above and beyond our expectations and they for everyone at Friendly! They are true to their name! We worked with Nick, Donny & Greg and they went FAR above and beyond our expectations and they as a dealer sacrificed THEIR OWN earnings in order to make US happy, and get our deal to work. They knew where we wanted to be payment wise and they made it happen. This is the second vehicle we've purchased from them and I can say, hands down, without a doubt, as long as they're in business, we will not go anywhere else. There are no words to express how thankful we are for all of you and our gratitude and appreciation that we have for you... THANK YOU! THANK YOU! THANK YOU!!!!!! Seriously, THANK YOU! More

Horrible service. They don't fix the real problem. Had a check engine light on on my 2008 chevy impala. After 6 visits of having them shut off the light and tell me it's just a glitch they actually doug a check engine light on on my 2008 chevy impala. After 6 visits of having them shut off the light and tell me it's just a glitch they actually doug in to find out what was going on. Turns out the catalytic converter was bad and needed to be replaced. Thanks for wasting all my time to repair something that should have been identified one of the previous 6 visits! More

I bought a used Impala from Dion Kennedy two weeks ago and was extremely impressed with the way I was treated. He was very knowledgable and I didn't feel pressured once. The car was very clean. I will be and was extremely impressed with the way I was treated. He was very knowledgable and I didn't feel pressured once. The car was very clean. I will be sending all my friends and family to Friendly Chevrolet for their vehicle needs. More

I have had my 1997 Chevy Venture in their shop 29 times. 16 during original warranty, 10 on extended warranty and 3 since the warranty ran out. I had it in 3 times for faulty wiring in the tail lights. I 16 during original warranty, 10 on extended warranty and 3 since the warranty ran out. I had it in 3 times for faulty wiring in the tail lights. I finally fixed it myself after it failed again after the warranty was up. They replaced the windshield & did not replace the wiper motor cover or plug the radio antena back in. They worked on my transmission 3 times before finally giving up & replacing it. It took 4 attempts for them to fix a whistling noise in my heater vents. The heater fan would shut off after a coulpe minutes if run on high. It appeared fixed after 3 attempts. It lasted until the warranty ran out and now it is doing it again. The window in the sliding door was worked on 3 times for a rattle. They finally replaced the window assembly. It still did it so I gave up. I have had to pay for a new water pump. The intake manifold gasket had to be replaced because it was leaking. After they replaced it, I had a bunch of oil in by coolant. They had to flush the system to clean it out & wash out the overflow tank. When I got it back, the tank was laying in it's spot, but was not fastened down at all. It was just flopping around. The power steering hoses were both replaced for leaking. They recalled it for a rack pinion problem. They said mine was OK & did not need to be replaced. It could be repaired. When I got it back the steering wheel was aligned about 45 degrees to the right when driving straight. They had to redo that. A year later the rack went bad & I could not turn the wheel. I almost had an accident. They told me it had nothing to do with the recall & I had to pay for a new rack. I saw a web-site that had 179 complaints for the same type of problem, but GM seems to think it is not a problem. I paid to have the rack replaced. 20 months & 29,000 miles later while doing a brake job on it I noticed the rack boot on the right side was totally shredded. When I checked the left one I saw it was not attached to the rack. Upon closer examination I found that the rack was broke where the boot clamps on. There is nothing left to clamp to. I took it to Friendly Chevrolet in Fridley, MN and had Gene Lynch look at it. He said they have never seen one break before without being in an accident. I have never had an accident with it. I told him it was defective & should be covered. They refused to replace it, because the 1 year warranty was up. I feel it should have been replaced free the first time with all the problems they had. Now I feel they should at least replace it this time due to it being a defective part. He said the boots had been replaced when they did the rack 2 years ago too. They were rotted & the right one was shredded. There is no way they could be new. More