Friendly Chevrolet

Ok so here it is!! I purchased a 2008 Grand Prix with expired tabs; took delivery with expired tabs had to return to the dealership that evening to obtain the 21 day permit; I was the one that noticed it expired tabs; took delivery with expired tabs had to return to the dealership that evening to obtain the 21 day permit; I was the one that noticed it half way through the day; the deliver was taken without the salesman present; was helped by another individual I believe his name was Dave; there was no orientation to the vehicle or its internal knobs on delivery; I had to ask about your service departments hours this information was not offered; I called the sales man prior to delivery a few days the phone was answered by your receptionist was transferred to another sales man's voice mail; had to call back again and then was connected to Jeremy's voice mail; the receptionist was not as friendly or apologictic about the first call; she needs some training. Overall the dealership should have dispatched a oourier to my office with the 21 day permit so that I would not be sweating bricks on driving back to get it; when the issue was discussed with Jeremy about what happens if I get stopped his response was "just show the paper work to the policeman." Not what I wanted to hear. Overall I give your dealershi a "C" not even close to your name. Sorry but this is the truth. More

We had Mike Swords as our salesperson. He was very We had Mike Swords as our salesperson. He was very helpful at finding a car with all the things that we wanted on it. He went to 4 dealers to fi We had Mike Swords as our salesperson. He was very helpful at finding a car with all the things that we wanted on it. He went to 4 dealers to find the perfect one for us. This included the color and price we requested. Due to my husbands disabillity at the time, they brought one out to the house for us to try out. There was no pressure on us to buy.He was very helpful giving us a fair deal on trading in both of our cars.We would go back to him again and reccomend him to freinds and family who are thinking of buying a car. Eldon and Cecelia Millerg More

I walked in there by myself and Chris Taylor made me feel real confortable.He wasnt pushy and didnt talk fast. Beong a woman sometimes walking into a car dealership can be very nerve racking, but not at frie real confortable.He wasnt pushy and didnt talk fast. Beong a woman sometimes walking into a car dealership can be very nerve racking, but not at friendly chev. I had gone to 5 other dealerships and left because i didnt feel they were being honest or fair. More

gave him 2 hrs of my time and i was driving away with my new veh . very pleasant man and very helpful in cleaning out my other veh. new veh . very pleasant man and very helpful in cleaning out my other veh. More

To the owner of Friendly Chevy...Paul Roby is awesome! In December 3 days before Xmas my 2006 Saturn Vue was hit in the front near your dealership. I wasn't hurt but my beautiful Vue was missing a wheel and December 3 days before Xmas my 2006 Saturn Vue was hit in the front near your dealership. I wasn't hurt but my beautiful Vue was missing a wheel and much of it's front end, I rode with the tow driver to your service department with no idea what to do other than call my husband. Paul Roby met me at the service entrance and within an hour had called my insurance company, the other drivers insurance company, got me a loaner vehicle (yes really), called my husband and helped me move about 20 gift wrapped items for my families Christmas from the Vue to the Impala I was going to drive! What a great guy! Thanks for taking care of me and my Vue! PS 10 days later and the Vue was home looking great! Friendly Chevrolet has us hooked! Lori Davis Zimmerman Mn More

They were going to use my wife's Cadillac as a "shuttle vehicle" to bring another customer home. My wife had her car there for an oil change and decided to wait there till it was done. The female "shuttle vehicle" to bring another customer home. My wife had her car there for an oil change and decided to wait there till it was done. The female Fridley Chevrolet employee must have thought my wife had left and proceeded to tell another customer that they would be taking the black Cadillac and pointed to the wife's car. My wife made her presence known and the employee switched gears and told the customer they would be taking another vehicle. I'll bet that if the wife had not been there and they used her car as a "shuttle vehicle" and we asked why there was "X" additional miles on her odometer, they would have said "Oh, we just took it out on the road to make sure everything was okay." I've heard that one before...and now it makes me wonder. We will never take our cars there again. Would you?!! More

My husband and I came into the dealership on Sat. 9/24/11 to purchase a new car. My husband has visited the day before and worked with Patrick. Patrick was the most knowledgeable salesman I had ever had th to purchase a new car. My husband has visited the day before and worked with Patrick. Patrick was the most knowledgeable salesman I had ever had the pleasure of working with! He was more than patient when it came time for me to decide on what car to choose, and then did not waste any of our time in getting the paperwork done. He was friendly, honest, and someone I trusted buying a vehicle from. HE is why I gave my experience all 5's and I will be back! Mary Davis a very satisfied customer More

Horrible horrible experience!First I called re: gettin my fuel gauge sensor that GM had sent out a special policy announcment on saying that GM would cover half the cost of the repair since there were so man fuel gauge sensor that GM had sent out a special policy announcment on saying that GM would cover half the cost of the repair since there were so many problems. No one at Friendly Service knew about it, and later called me after confirming it was true.So, decided to have that done, and wanted them to check out a whining noise my car had been making, and 2 mechanics had thought it was an idle pulley, so wanted them to confirm that. They called me back saying it was NOT the idle pulley, but instead the fan clutch and alternator, and those repairs would be well over a thousand dollars or more! all they could say was that the fan clutch part itself would be about $500 and labor would be much more, and they didn't know about the cost of the alternator. I again asked about the idle pulley, and they said it was fine..it was the fan clutch and alternator. They then told me that my check engine signal was signaling 4 codes to them, but it would be $165 to diagnose it. I informed them that during a prev diagnosis with their service dept they had said the check engine signal was soley related to the fuel gage. They said three of the signals were completely UNRELATED to the fuel gage, but couldn't tell me much more unless I was oking the $165 diagnosis fee. I asked if it could possible run thousands of dollars to fix the fan clutch and alternator and they said "yes". I told them I'd be getting a 4th opinion (as they were the only ones saying it was these 2 items) and brought it to a GM dealership in Rice Lake Wi (Don Johnson Motors) when visiting my mother and told them that I was told i would need a fan clutch and alternator as well as having 4 check engine codes reading out. They checked the codes in front of me and there were NONE except those related to the fuel sensor gage that had not been cleared when Friendly fixed the problem. they further went on to check the whining noise by checking the alternator, fan clutch, and idle pulley, and determined it was the idle pulley and that my alternator and fan clutch were fine! I was FURIOUS that Friendly was so far off!!! They replaced the idle pulley and the whining noise is GONE! Do NOT trust Friendly to fix your car...my entire family has used that dealership and now will NOT trust them, as clearly they wanted to charge THOUSANDS for UNNEEDED repairs! I WILL drive and hour and a half to return to Don Johnson motors instead, as they are clearly looking out for the customers! More

There are no words to describe the appreciation I have for everyone at Friendly! They are true to their name! We worked with Nick, Donny & Greg and they went FAR above and beyond our expectations and they for everyone at Friendly! They are true to their name! We worked with Nick, Donny & Greg and they went FAR above and beyond our expectations and they as a dealer sacrificed THEIR OWN earnings in order to make US happy, and get our deal to work. They knew where we wanted to be payment wise and they made it happen. This is the second vehicle we've purchased from them and I can say, hands down, without a doubt, as long as they're in business, we will not go anywhere else. There are no words to express how thankful we are for all of you and our gratitude and appreciation that we have for you... THANK YOU! THANK YOU! THANK YOU!!!!!! Seriously, THANK YOU! More

Horrible service. They don't fix the real problem. Had a check engine light on on my 2008 chevy impala. After 6 visits of having them shut off the light and tell me it's just a glitch they actually doug a check engine light on on my 2008 chevy impala. After 6 visits of having them shut off the light and tell me it's just a glitch they actually doug in to find out what was going on. Turns out the catalytic converter was bad and needed to be replaced. Thanks for wasting all my time to repair something that should have been identified one of the previous 6 visits! More