Friendly Chevrolet

Friendly Chevrolet is one of the most improperly managed and unprofessional businesses I have ever dealt with. Here is my experience with Friendly. I saw a Chevrolet Avalanche for sale on Ebay. It was a and unprofessional businesses I have ever dealt with. Here is my experience with Friendly. I saw a Chevrolet Avalanche for sale on Ebay. It was a good looking truck for a pretty good price and being that I live in Boston I really wanted a truck from a part of the country where there is no salt on the roads. I asked James, a salesperson, to send me some pictures of the undercarriage just to be sure there was no rust. He was supposed to send me the pictures on Monday before 9 pm and when he didn't send them I called and Heather, a secretary, told me they would be sent the next morning before 10 am which they were. As soon as I received them I called James and told him I wanted the truck. We agreed to a price and went through the process of completing the necessary paperwork. I then received a phone call from Heather telling me that there was another buyer interested in the truck and that I needed to wait to see if I could still buy the truck that I thought I had just closed the deal on. So I sent in my paperwork and deposit assuming that there must be some mistake, after all James already told me I had the truck. I diligently called heather and James for the rest of the day trying to figure out what was going on with my paperwork and what the next thing I needed to do was. The fact that they were ignoring me was my first clue that something wasn't right. After hours of waiting for a call I tried again and finally I got an answer from James. He informed me that the truck he sold me that morning had actually been "sold" the night before to someone who "said" he wanted the truck but had not completed any of the paperwork nor had he made a deposit. There's really very little I could do from Boston but I told a manager, Chris my story and he seemed willing to try to help me find another truck which made me feel better about the dealership. Unfortunately, ignoring customers seems to be a common trend there because Chris who was eager to help is now missing in action. I strongly urge people not to go to this dealership and to anyone who does, stay away from James, Heather and Chris. They are perfectly pleasant and polite but unfortunately incompetent. More

The absolute WORST experience I have ever had! Friendly Chevrolet should be changed to We Dont Care About You Chevrolet. I wasnt at dealer more than ten minutes before the manager told me he couldnt help m Chevrolet should be changed to We Dont Care About You Chevrolet. I wasnt at dealer more than ten minutes before the manager told me he couldnt help me without $5000 down on a $12000 vehicle? Before I could laugh in his face I asked what options and solution they had to sell this truck and he said NONE, Sorry we cant help you. I am appalled by the lack of effort and service they provide. The shocker is I went up the road to a competitor and was approved for a BRAND NEW $24000 car with no hassle or down payment, they were glad to accept my trade in. Being that I work in the auto industry I will promise to never let anyone I encounter buy a vehicle from Friendly Chevrolet! More

I came in wanting a truck, not really knowing if I would qualify for one. I met salesman Bryan Chaney and we went right into business. Before I got all excited about a new truck, Bryan made sure I would get qualify for one. I met salesman Bryan Chaney and we went right into business. Before I got all excited about a new truck, Bryan made sure I would get approved. After I was approved, then we went and found the truck I wanted. I test drove it and right away I knew this was the one I wanted. Bryan was very friendly, easy to work with and very honest. I told him exactly what my conditions were and he made every attempt to accommodate them. He has very good customer service, to the point were he went to a near by convenient store to pick me up a COKE because the machine at the dealer was out of regular coke. He walked me through the entire process and made sure my wife and I were comfortable. He even gave my daughter some candy which just made things better. I would like to thank Bryan and Friendly Chevrolet for the opportunity they gave me of doing business with them. Mike from finance, thank you also, he was very nice and courteous. He explained the finance processes and made sure I was happy. Overall, this was a great experience and I will definitely buy my next car here. More

The first salesman I dealt with was new and seemed a little unsure of what he was doing. However, upon my next visit I informed another salesman of my concerns and he quickly reassured me taking care of little unsure of what he was doing. However, upon my next visit I informed another salesman of my concerns and he quickly reassured me taking care of everything he promised. I did not spend a long time at the dealership and the salesman was always straight with me. More

Just a quick note to say, "Thank you" to Kenneth McKenzie Just a quick note to say, "Thank you" to Kenneth McKenzie for assisting me in the purchase of my car. You demonstrated professionalism, great cus Just a quick note to say, "Thank you" to Kenneth McKenzie for assisting me in the purchase of my car. You demonstrated professionalism, great customer service and most all you greeted and treated with the utmost respect. You listened to my needs and found the perfect car for me. I will certainly refer you to my family and friends. Again, Thank you! More

Working with Bryan CHaney was great. I would buy from Friendly again in the future. I wish all dealerships would let their sales staff negotiate deals without having to run back and forth to someone the Friendly again in the future. I wish all dealerships would let their sales staff negotiate deals without having to run back and forth to someone the customer never sees. Ridiculous method that all dealerships have apparently adopted. Bryan was great to work with though and I recommend anyone shopping at Friendly to request him. Very courteous and profesisonal. More

My experience with the purchase of my 2010 Camaro was wonderful! Bryan Chaney and Chris Tes made the whole buying experience pleasurable and trouble free. Being the conscientious person I am and not bein wonderful! Bryan Chaney and Chris Tes made the whole buying experience pleasurable and trouble free. Being the conscientious person I am and not being made of money, I immediately made it clear what I expected. I was very specific and just short of being the difficult customer in my opinion, but there was never a time that I was not treated with the utmost respect and honesty. I thought it would be having the car that would make me feel good, but it is the way I was treated that is making me feel great actually. I will never do business with any other dealership except Friendly Chevrolet!! THANKS BRYAN AND CHRIS!! BY THE WAY - THE CAMARO IS AMAZING!! More

***WARNING*** DO NOT PURCHASE A CAR FROM CORVETTE WORLD OR FRIENDLY CHEVROLET!!!! I purchased a used Corvette from Terry Malone, the car has had nothing but problems from the beginning. The car has spent m OR FRIENDLY CHEVROLET!!!! I purchased a used Corvette from Terry Malone, the car has had nothing but problems from the beginning. The car has spent more time in the shop than it has been on the road. It has been in the shop for weeks at a time for various problems which still continue until this day. Terry Malone is a slick fast talking car salesman who only wants your money, he is as shady as they get, do not do business with him, buyer beware!!! I tried to speak to Terry Malone and Clint (Used Car Manager) about my problems with the car and they just turned their backs on me and ignored me, this shows their real concern for the customer. I don't want to see anyone go through the hassle, stress, and grief that I have had to go through. ***BUYER BEWARE*** More

my 2005 chevy corvette is a piece of junk. i have been to the dealership more than i have driven the car. they fried my wiring,damaged the interior. free car washes yeah right. charged me for 2 tires when th the dealership more than i have driven the car. they fried my wiring,damaged the interior. free car washes yeah right. charged me for 2 tires when they where suppose to be free. free tires for life where are they... i have had nothing but problems out of this car.. my roof fell off 3 times sure was funny there was no recall!!!!! so whats up GMC please forward to mark eddins president!!!!!!! More

I just purchased a 2008 Silverado. It was a very satisfactury vehicle buying experience. I thought they would treat me poorly because I was shopping price very competetivly. To my suprise, I was tre satisfactury vehicle buying experience. I thought they would treat me poorly because I was shopping price very competetivly. To my suprise, I was treated with respect and after a little of the usual dealership price shuffle, I was offered the lowest price out of several local Chevy dealers. After we made the deal, there were absolutly no games, finance gave me a competitive interest rate, didn't have any hidden add-ons, and the delivery process was handled effeciently. I wasn't buying the most expensive vehicle that they had, but they made me feel like I was. The professionalism that I observed made me proud to be purchasing an American product at an American dealership. I received a full tank of fuel, floor mats and the truck was spotless. Thanks again to Jim, Don and Dan for a truly Friendly buying experience. More