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Friendly Chevrolet

Springfield, IL

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223 Reviews

2540 Prairie Crossing Dr

Springfield, IL

62711

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Showing 223 reviews

November 23, 2022

Took car in for burning excessive oil. They troubleshoot it and said a gasket was to blame. They replaced the gasket even though I told them there was no oil on the ground. $500 later t More

by PHILU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Dotson, John McGlothlin
Nov 25, 2022 -

Friendly Chevrolet responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Friendly Chevrolet Springfield does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. - Bill Lynch, General Manager, blynch@susansautomall.com

Dec 14, 2022 -

PHILU responded

My daughter Jennifer Lawson owns a 2010 Chevrolet 2.4L Equinox that I bought her. It is using an excessive amount of oil, about 1 quart every 2 weeks. The car has a 2.4L I4 F DOHC engine VIN: 2CNALDEW3A6334513 and has an Illinois State car title. Is there an kind of compensation that she can receive to get the car repaired? Philip Ulinski 633Thistle Ridge Springfield, IL , 62707 Cell: 217-381-4425

August 10, 2022

Bought a 2019 ram on sat 8/06 deal was done mostly by phone and email as I live in okla 700 miles away I asked several times to have the truck serviced and road ready for the trip home the salesman Billy More

by poncapembertons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy cowden
Aug 12, 2022 -

Friendly Chevrolet responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Friendly Chevrolet Springfield does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. - Bill Lynch, General Manager, blynch@susansautomall.com

Aug 12, 2022 -

poncapembertons responded

How could your dealership make this issue right, i had the truck serviced here at my dealership. Im not looking for a handout i just dont believe your dealership kept its part of the bargain.

Aug 13, 2022 -

poncapembertons responded

Made contact with management they are sending compensation for the money i was out on parts so this issue has been resolved and i am satisfied. Thank you Friendly Chevrolet ☺️

Aug 13, 2022 -

Friendly Chevrolet responded

I do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. - Bill Lynch, General Manager, blynch@susansautomall.com

October 11, 2021

If you are looking to purchase a vehicle, Dustin Plowman is hands down the guy you need to see. He is professional, knowledgeable, and genuinely works to get you the best deal available. I will definitely More

by Wade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Plowman
Oct 13, 2021 -

Friendly Chevrolet responded

Thank you for this amazing review! We really appreciate your business. - Bill Lynch, General Manager, blynch@susansautomall.com

April 08, 2021

Worst xxxxing place never get your car fixed all they do is xxxx your vehicle up worse then when you brought it in to them. More

by Brittany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon and George
Apr 12, 2021 -

Friendly Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. - Bill Lynch, General Manager, blynch@susansautomall.com

March 13, 2021

still haven't sent my son his referral check for a person we referred after he bought his trailblazer back in November. friendly responded to my son Michael 3 weeks ago that they would be sending him a check More

by bbbennett03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tobin Pride. Carlos Riobo
Mar 16, 2021 -

Friendly Chevrolet responded

On behalf of the Friendly Chevrolet Springfield team, thank you for sharing details regarding your last visit with us. We strive to ensure an excellent experience and want to discuss how to remedy this situation with you. Please contact us at your convenience so we can hear more about what happened and come to a resolution together. - Bill Lynch, General Manager, blynch@susansautomall.com

February 14, 2021

The buying experience was good. Tobin Pride wasn't the problem at all. However, we referred someone that ended up buying an expensive pickup truck the following week and they promised to send me a $100 re More

by Mrbennett43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tobin Pride, Carlos Ribio
Feb 17, 2021 -

Friendly Chevrolet responded

We’ve received your comments and are reviewing your feedback with our team.

November 27, 2020

Went there this summer looking to buy my last new truck, I was dealing with Kurt Bushnell which I had bought several new trucks from before and had good luck with But I had a few credit issues. I told him More

by richardgoodall.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Lynch , Kurt Bushnell
Dec 01, 2020 -

Friendly Chevrolet responded

We appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. - Bill Lynch, General Manager, blynch@susansautomall.com

Dec 01, 2020 -

richardgoodall. responded

Sorry about your loss of a sale. But I gave you guys several chances to make this right. But I guess it fell on deaf ears. As I was once a loyal customer for buying four new trucks over the span of several years and this how I was treated. So Friendly just lost my business forever. So please don't ever contact me again.

February 28, 2020

The BEST Sales experience I have ever had! Austin, my sales person, was knowledgeable , kind, and not one bit pushy! The Finance Manager, John, was kind informative and did everything he could to help m More

by jamie.bessie
Recommend Dealer
Yes
Employees Worked With
Austin Hatch 10 STARS!!!!!!, John McGlothlin
Mar 11, 2020 -

Friendly Chevrolet responded

We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Bill Lynch, GM, (217)-547-0700

April 30, 2019

Thorough diagnosis; problem precisely identified The engine leak was identified following thorough investigation. Solution was carefully explained to me by Dan Stickel. Appointment was made for the n More

by frgus
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Stickel
May 01, 2019 -

Friendly Chevrolet responded

We appreciate you for taking the time to give our dealership such an excellent review. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Bill Lynch, GM, (217)-547-0700

April 29, 2019

windsheld coating on new windsheld looks exclllent great as always got in very quickly work very neat personal very good to work with a realy great place to do bisness always friendly More

by farmer charlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service manger
Apr 30, 2019 -

Friendly Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Bill Lynch, GM, (217)-547-0700

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