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Friendly Acura of Middletown

Middletown, NY

4.7
217 Reviews

3475 Route 6

Middletown, NY

10940

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Showing 217 reviews

December 19, 2025

First rate dealership. I have two Acuras from them. A 2017 TLX with 282k miles and a 2025 TLX Type S with 5600 miles. The 282k miles were enabled with the quality servic More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil at Service , Conrad Miller, Kenect ManagedRep
Dec 20, 2025 -

Friendly Acura of Middletown responded

Thank you for trusting Friendly Acura of Middletown with your TLX models and maintenance needs. We appreciate your detailed feedback and support.

December 18, 2025

They always take the time to understand my needs and exceed my expectations every time. Friendly is not just the name of the dealership it defines the type of service received. DJ and Rey were amazing a More

by Happymel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Davidson Jerome
Dec 18, 2025 -

Friendly Acura of Middletown responded

Our team at Friendly Acura of Middletown values understanding your needs and providing attentive service. Thank you for recognizing the effort we put into every visit. We appreciate your feedback.

December 11, 2025

I’ve had excellent results with both purchasing and having warranty work done by Friendly Acura of Middletown. Very good communication, very professional and helpful. I have no reservation of recommend More

by thehousestewardllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Sileo / Service Advisor
Dec 12, 2025 -

Friendly Acura of Middletown responded

We appreciate you sharing your experience with purchasing and warranty services at Friendly Acura of Middletown. It's great to hear our team communicated clearly and professionally. Thank you for recommending us.

December 09, 2025

Three months prior, I had gotten a 2 year old used SUV from Friendly Acura. I was utterly frustrated and over the car because I was bringing it to fixed for the fourth time for the same issue. My sales g More

by Fancyface111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elie F, John L 5 stars 10/10 rating
Dec 10, 2025 -

Friendly Acura of Middletown responded

We appreciate you sharing your experience and are glad our team could assist in finding a vehicle that suits your needs. Thank you for recommending Friendly Acura of Middletown. We value your loyalty.

November 28, 2025

DJ and Rey were absolutely amazing with my trade in. Very friendly , helpful explaining everything you would love to know. More

by Yesicadiazg28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DJ
Nov 29, 2025 -

Friendly Acura of Middletown responded

Our team appreciates your feedback about the trade-in process. We're glad to have been helpful in explaining everything. Thank you for choosing Friendly Acura of Middletown.

August 21, 2025

Friendly Acura offers unmatched quick and efficient service. The process was seamless, and the team was friendly and pleasant to work with. Great customer service! More

by KC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ririzarry
Aug 21, 2025 -

Friendly Acura of Middletown responded

Thank you for your kind words about Friendly Acura of Middletown. We're glad to hear that our quick and efficient service met your expectations.

August 04, 2025

I had very professional experiencing trading in my car and purchasing my new ADX.. Ben Smith quickly took car of all paper work and patiently answered all of my questions. My trade-in was fair. . I would More

by sheilahmcglone9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Smith Sales Coordinator , Conrad Miller, Kenect ManagedRep
Aug 04, 2025 -

Friendly Acura of Middletown responded

Thank you for sharing your experience with us at Friendly Acura of Middletown. Our team takes pride in being attentive and providing a smooth process for our customers. We appreciate your recommendation and hope you enjoy your new ADX.

April 01, 2025

They were terrible liars, and communication was horrible. They made mistakes and never admit it. And never provided us with an apology More

by josephmyrtil12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ray, and Tom
March 31, 2025

The service was okay. They did the work in a timely manner. The service was okay More

by Ramonrodriguez731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Miller
March 22, 2025

Tom, Ken and Perry were all knowledgeable and friendly. They made a car buying experience both seamless and easy. More

by hlfahrenfeld
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom-Sales Manager, Ken,-Gm, Perry Snitkin-sales
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