Fresno Mazda

worst service and swindled I didn't like anything about it. I brought the car in because there was something wrong with the transmission since the AT light kept going off and th I didn't like anything about it. I brought the car in because there was something wrong with the transmission since the AT light kept going off and the check engine light as well. I also noticed that I couldn't go pass 5th gear without the car throttling down. First person I talked to was a lady that asked what services I needed, I stated oil change, recall fix, also to fix my transmission which is triggering my engine light to go off.So then I was referred to talk to jorge, I told him exactly the same thing I told the lady in the beginning. He put the service down check engine light 130.00, oil change, and recall. I assumed he will be able to tell me the direct problem with the transmission. 4 hours later I received a call from him stating that the car was throwing a solenoid fault code. I asked him specifically which solenoid was at fault, he stated he doesn't know and it will cost 299.99 to take down the pan to tell me the problem. I asked him are you also going to fix the problem also,he stated that was just the price to for a transmission diagnostics. I was frustrated at why it would cost 430.00 total to figure out the exact problem and that's without the fix. I already knew the problem was the transmission and wanted to know what is wrong with it, they could of just referred me directly with the transmission diagnostics for 299 instead of charge for both 130 and 299. I tried to talk to Gabriel service manager, he basically said it's my fault that I didn't ask the right questions. Stay away from these people; they have beyond the lowest customer service i have ever experienced. He was basically implying the entire time since I signed the contract and understood what the service was. Maybe if they asked the right questions they would probably gave me the correct service. I'm not the mechanic expert how would I know what specific terminology for a very specific service. Worst of all, Gabriel kept stating that there was no transmission diagnostics and we basically did one with the check engine light. If that is true then why did jorge quote me for 299.99 for a further transmission diagnostics. By far the worst customer service that I have had my entire life,this experience will be branded into my brain forever. More

exceptional We were looking for a new vehicle and had researched online the choices and knew we wanted a Mazda CX-5. At the dealers also tried the CX-3, but deci We were looking for a new vehicle and had researched online the choices and knew we wanted a Mazda CX-5. At the dealers also tried the CX-3, but decided the CX-5 was better for us. More

They just care about selling cars!!! Not about the consumer. My husband and I were very excited to buy our 2016 Mazda 6. When we test drove the car the car had a light that was on. When I asked the manager he st My husband and I were very excited to buy our 2016 Mazda 6. When we test drove the car the car had a light that was on. When I asked the manager he stated it had to do with the seat belt. He said we could take it in to service on Monday so they could check. I asked him about three times if the car was safe to drive. And all three times he said yes. This all took place Saturday. We did get an awesome deal. Come to find out Monday we went in. They called me in later and said the car was ready. I had to miss work to be able to pick up my car. Turns out the car was unsafe to drive. The airbag was not working. They went ahead and rented a car for us to drive. Then today 7 days later my car is still not ok. They said they don't know when the part will be coming in. I feel like they don't care about their consumers. How dare they lie and let us drive off the lot and put our family in danger. When my husband called they offered him a full tank of gas like that would solve the issue. If they don't push back our car payment (for a car we haven't had) or lower the price and redo the paperwork, I think were going to get our down payment back and take our business elsewhere. If we would have known we would've waited and ordered one. More

Very Genuine My experience over all was great my sales person,he really went out of his way to make sure I was taken care of,what he said he could do for me he ke My experience over all was great my sales person,he really went out of his way to make sure I was taken care of,what he said he could do for me he kept his word.My overall experience with KC had a lot to do with me making this purchase..... More

Wonderful buying experience! From the moment we arrived, we felt welcome and comfortable. Joel and Dakota were friendly & courteous and we would recommend them to our friends & fa From the moment we arrived, we felt welcome and comfortable. Joel and Dakota were friendly & courteous and we would recommend them to our friends & family!! More

Jeremy is always friendly and quick to greet the customer. Jeremy takes the time to make the customer feel valued instead of just a number. customer. Jeremy takes the time to make the customer feel valued instead of just a number. More

Reasonable in price and very friendly and not pushy. Had a horrible experience with Ford in Clovis and Ford Lithia blows them out of the water. Would come back if needing to buy another vehicle. True to t a horrible experience with Ford in Clovis and Ford Lithia blows them out of the water. Would come back if needing to buy another vehicle. True to their word and quality vehicles. More

We were looking for a new Mazda when Mr. Powell helped us and was the most professional,caring and knowledgeable person I have ever purchased a car from. We were treated like family. Lithia Mazda will contin and was the most professional,caring and knowledgeable person I have ever purchased a car from. We were treated like family. Lithia Mazda will continue to get our business with people like Matt Powell. He didn't look at us as a sell, he looked to us as we needed a new car and he did everything to make us feel comfortable and had a answer for all our questions. Thank you Matt Powell for your kind hospitality. We feel great about our purchase and look forward to give u our future business and will be recommending u to all our friends and family. God Bless you and many thanks to you. Respectfully Gregory Mckelvie More

Jeremy from the service department was a great help. We had just bought a vehicle from another dealership up north and found out it had a ton of problems that we were stuck with. We took it to Lithia Mazda had just bought a vehicle from another dealership up north and found out it had a ton of problems that we were stuck with. We took it to Lithia Mazda to have it looked at and was helped by Jeremy. We were so stressed about the car, but Jeremy was honest, sympathetic to the situation, and quick with our vehicle knowing that we needed it done right away. He called us to let us know the status and he was always available by phone if we needed. Even though I didn't buy my Mazda from this dealership, I plan on being a returning customer. Thanks Jeremy and Lithia! More