Fresno Mazda

Buying experience They did a very good job of helping me by my used vehicle truck is very clean and very good shapebe happy with my truck They did a very good job of helping me by my used vehicle truck is very clean and very good shapebe happy with my truck More

Great Vehicle Shopping Experience This was the first great vehicle shopping experience of our lives. The salesman and finance man were friendly, professional, efficient and knowledgea This was the first great vehicle shopping experience of our lives. The salesman and finance man were friendly, professional, efficient and knowledgeable. We drove our new (used) truck off the lot the same afternoon. Thanks guys! Frank and Barbara Telaro More

Accomplished! I appreciate the finance department with my warranty coverage, the service department with the excellent service on my Mazda CX-9 and the sales depart I appreciate the finance department with my warranty coverage, the service department with the excellent service on my Mazda CX-9 and the sales department taking the time to help me and my daughter when we showed up last minute on a Saturday evening with an emergency about a noise on my car. Sales department Dakota and mechanic K.C. helped us and checked my car to make sure it was ok to drive until I could make my appointment Monday morning. Thank you!!!!! I also have a special shout out to Mazda's shuttle service. This is the second time I have used it I feel safe and is amazing. I appreciate this service and will keep using it in the future. Thank you!!! More

Great customer service!! My sales men Victor was excellent, I'm really happy he was able to help me get my first car, he was very knowledgeable and polite! I will definitely s My sales men Victor was excellent, I'm really happy he was able to help me get my first car, he was very knowledgeable and polite! I will definitely send my friends and family there!! Thank you so much Victor and the sales manager Kevin I really appreciate it! More

Sleazy General Manager It is hard to fit three hours of misery into one review...but people need to be warned. I was comparing an Accord and Mazda 6. We found a lease return It is hard to fit three hours of misery into one review...but people need to be warned. I was comparing an Accord and Mazda 6. We found a lease return Accord with a few thousand miles on it at a good price...we went to Lithia Mazda and gave them the price of the Accord, trade-in information, features etcetera and they told me they only had a new one with the leather and sunroof, but they should be able to match the price. I told our sales person Victor that didn't make sense based on their sticker, but I would listen to what they had to say. We test drove the car then sat for another hour and a half while they typed, corrected misspellings, then corrected misspellings again. Then they appraised our trade-in. We had been there over two hours and they still hadn't given me a price. Finally the Victor the salesman returns from his 5th trip to the general manager with a piece of paper that has a monthly payment $130 more than the Accord at the same loan length. I told him Victor this is what I said two hours ago...your price doesn't compare thanks for trying. He begged me to give him another minute, then he ran out and asked for our keys so his general manager could take another look at the car(which he didn't do). I complied and waited some more...now we are at 2 hours and 40 minutes and he walks out with another piece of paper with a year longer terms and only a slightly larger monthly payment than the Honda. I told him thanks, but we don't want longer terms just our keys back please. He ran back in his general managers office and then returned without the keys again and said perhaps you need a less expensive car...again I said just please just get me my keys. He disappeared again into the general managers office then came out a third time without my keys. This time arguing that I needed to add some down payment money...I told him a little louder give my keys, he continued trying to negotiate. I finally said Victor, I do not want to shout in front of your other customers...just give me my keys. He told me I had to get them from the general manager Julian Marquez and led me behind their closed doors into the sales managers office. I asked for my keys again...I got a blank stare from general manager Julian Marquez, I asked again...no response. The keys were laying on his desk so I reached for them and he grabbed them and told me I couldn't have them. I then yelled give me my keys...he again refused and told me that I had no right to come into his office and ask for my keys. I yelled again saying, I was invited in and would call the police if he didn't give me my keys immediately. He told me I don't care if you call the police, you can't have your keys. We both argued some more and he finally gave me my keys as I was dialing the police and told me he didn't want to sell me a car anyway. The sales person was nice enough...just young an not experienced - but Julian Marquez is the biggest 'you know what' I have ever dealt with in my 55 years on this planet. I then went down the street to the nearby Honda dealer and bought a new car and had a great experience. I highly recommend you don't go to Lithia Mazda...but if you do, don't dare give them your keys. You may have to fight a jerk of a general manager to get them back. More

unprofessional I am very disappoint, frustrated and angry with my experience at your dealership. On January 16 I meet signed papers to buy a used car. I made arra I am very disappoint, frustrated and angry with my experience at your dealership. On January 16 I meet signed papers to buy a used car. I made arrangements to come the next weekend (January 23) with my father and sister to pick up the car and replace my check with my father's check. On January 23 my father's check was denied by your agency that verifies checks. We went to the bank and came back with a cashiers check. Thus your verification was incorrect. Secondly, I was told I would receive my check back. I was not given my check due to no one had access to the safe. How very unprofessional. I then was told my check would be over night mailed to me on Monday. It is now Wednesday and I have not received my check. Third, the car did not have an owners manual. An owners manual is essential for all owners. I can not believe that is not provided. Fourth, I was told the car would be on full. I left your facility to find out that the car had 1 gallon of fuel left. Fifth, when putting seat covers on the car, the back seat has a sticky substance on it. Sixth, the car came with only one key. It is general practice for all cars to come with two keys. Finally, upon getting the car home the passenger side door lock/unlock button does not work. I drove 3 hours to your facility to buy this car. You were the only dealer that had several cars of the model and year I was looking for. If only one of these issues had happened I would have been able to be accepting of it. However seven issues all of which only one you are resolving for me (sending me back my check). The rest I will have to deal with shows great incompetence. More

Truly great they have very fast service and are great with the customer I can truly say I was very well attended to best dealership out there they have very fast service and are great with the customer I can truly say I was very well attended to best dealership out there More

Lithia Mazda continues to impress me. I took my car in for her first oil change and service, which was completed in a little over an hour. I had a few small concerns that were promptly ad I took my car in for her first oil change and service, which was completed in a little over an hour. I had a few small concerns that were promptly addressed by Service Advisor, Jorge Fernandez. I am again impressed with Fresno Lithia Mazda's coutesy and professionalism. More

new car purchase need of new car. price and availability within budget. read good things about mazda safety features. liked the style of hatchback, and the 2.5 engine need of new car. price and availability within budget. read good things about mazda safety features. liked the style of hatchback, and the 2.5 engine. More

worst service and swindled I didn't like anything about it. I brought the car in because there was something wrong with the transmission since the AT light kept going off and th I didn't like anything about it. I brought the car in because there was something wrong with the transmission since the AT light kept going off and the check engine light as well. I also noticed that I couldn't go pass 5th gear without the car throttling down. First person I talked to was a lady that asked what services I needed, I stated oil change, recall fix, also to fix my transmission which is triggering my engine light to go off.So then I was referred to talk to jorge, I told him exactly the same thing I told the lady in the beginning. He put the service down check engine light 130.00, oil change, and recall. I assumed he will be able to tell me the direct problem with the transmission. 4 hours later I received a call from him stating that the car was throwing a solenoid fault code. I asked him specifically which solenoid was at fault, he stated he doesn't know and it will cost 299.99 to take down the pan to tell me the problem. I asked him are you also going to fix the problem also,he stated that was just the price to for a transmission diagnostics. I was frustrated at why it would cost 430.00 total to figure out the exact problem and that's without the fix. I already knew the problem was the transmission and wanted to know what is wrong with it, they could of just referred me directly with the transmission diagnostics for 299 instead of charge for both 130 and 299. I tried to talk to Gabriel service manager, he basically said it's my fault that I didn't ask the right questions. Stay away from these people; they have beyond the lowest customer service i have ever experienced. He was basically implying the entire time since I signed the contract and understood what the service was. Maybe if they asked the right questions they would probably gave me the correct service. I'm not the mechanic expert how would I know what specific terminology for a very specific service. Worst of all, Gabriel kept stating that there was no transmission diagnostics and we basically did one with the check engine light. If that is true then why did jorge quote me for 299.99 for a further transmission diagnostics. By far the worst customer service that I have had my entire life,this experience will be branded into my brain forever. More