Fresno Chrysler Dodge Jeep Ram - Service Center

Both Kyle Bier and Mr.Work (forgot the man's first name) were excellent! They are friendly, not pushy a bit, and made for one of the best car buying experiences of my lifetime. They are both top notch and g were excellent! They are friendly, not pushy a bit, and made for one of the best car buying experiences of my lifetime. They are both top notch and got me into a car that I absolutely love. We recieved an excellent price for our trade in, and the entire transaction might have taken 90 minutes. Kudos to Fresno Dodge...I'd hire Kyle or Mr. Work in a heartbeat! More

I took my Jeep down to Fresno Chrysler Dodge Jeep Ram to have an oil change done under a factory special. I called the day before to make an appointment and everything seemed fine. When I dropped my Jeep have an oil change done under a factory special. I called the day before to make an appointment and everything seemed fine. When I dropped my Jeep off first thing in the morning they told me it should be ready in an hour. Three and a half hours later I finally got my vehicle. While driving home I noticed the dealer had put a service static cling on my windshield (like most oil places do) that said they had used 5W30 oil. The owners manual calls for 10W30 and the professional references I have access to suggest that 5W30 only be used in low (ie <60ºF) temperature applications. That is to say, the dealer used the wrong oil. When I called to ask why the elected to use 5W30 I was told 'you'll be fine.' When I pointed out that the factory spec for my vehicle under the applicable conditions is 10W30 (5W30 is not recommended for the temperature range Fresno experiences) the service adviser gave me the 'you get what you pay for.' If they had told me upfront that they were going to ignore the factory spec and use a different viscosity oil I would have left and done the oil change myself using the correct lubricant. Their advisers where very rude and unprofessional. I have since heard similar stories from other people who have dealt this this dealerships service department. I would not recommend this dealership to anyone seeking service. More

I brought our 2008 Jeep (1/16) in to service the rear wiper unit, would not spray. Along with this service a complete check of the Jeep was done per dealership. We were told there was nothing wrong. So w wiper unit, would not spray. Along with this service a complete check of the Jeep was done per dealership. We were told there was nothing wrong. So we had to demonstrate how it did not work and then noticed the rear wiper was shred. The rear wiper liquid works now and the dealership put free wipers around for not noticing during the inspection (SECOND TRIP BACK TO DEALERSHIP) all the blades were bad.. so all in all not a bad experience. More

The gentleman that I spoke to and who called me was very nice. He did an excellent job. BUT when I went to pick up my car the clerk/receptionist was the Rudest person ever. She spoke harshly to me and when nice. He did an excellent job. BUT when I went to pick up my car the clerk/receptionist was the Rudest person ever. She spoke harshly to me and when I gave her my credit card to pay she threw the paper to me and said sign this. She did even as me what I wanted or thank you. I was just a problem to her. More

I went in for a simple oil change and tire rotation. It was a little over 3 hours to complete this service with an appointment I had scheduled for 1:20 pm on Saturday 02/18/2012. This was by far the worst was a little over 3 hours to complete this service with an appointment I had scheduled for 1:20 pm on Saturday 02/18/2012. This was by far the worst service I have ever gotton at this service place. Please don't let this happen to others. More

Outstanding service in the Service department. Changes made over the past 6 months are definitely making a difference. Very satisfied with the customer service I received. Keep up the great work.... made over the past 6 months are definitely making a difference. Very satisfied with the customer service I received. Keep up the great work.... More

Randy did a great job of giving me alternatives for repairing my truck and they did a great job of repairing it..quick too. AA++ repairing my truck and they did a great job of repairing it..quick too. AA++ More

I have been dealing with this dealership for the past two years an they have been the best. the service people there are the best, there work is great, there speed on getting the job done an getting it done years an they have been the best. the service people there are the best, there work is great, there speed on getting the job done an getting it done right is also the best. the company sends out a coupon for oil change when its time to get a oil change which is so good. i`m a person that hard to trust anyone with my 05 Dodge 1500 Daytona, i trust this dealership service with my truck anytime an not think twice about it. there work is great. More

customer service, the quality of work, friendliness, price, and overall experience was good. the service was very efficient and very timely. the staff helping was very friendly and very helpful. i woul price, and overall experience was good. the service was very efficient and very timely. the staff helping was very friendly and very helpful. i would come back again for an auto body service. More

Service advisor very friendly, and they are prompt with the work that they perform on their cars. I like the the Fresno Dodge offers coupons for the service. the work that they perform on their cars. I like the the Fresno Dodge offers coupons for the service. More