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Fresno Chrysler Dodge Jeep Ram - Service Center
Fresno, CA
174 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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174 Reviews of Fresno Chrysler Dodge Jeep Ram - Service Center
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October 18, 2024
Outstanding service department! Jorge Fernandez is a tremendous asset to the Service Department team! We’re looking forward to the next time! Jorge Fernandez is a tremendous asset to the Service Department team! We’re looking forward to the next time! More
by toddgibbs
October 15, 2024
The rear disc brake assembly mounting bolts on my RAM truck are so over tight from the factory that my best impact wrench cannot break them loose. I contacted this service department and asked them if th truck are so over tight from the factory that my best impact wrench cannot break them loose. I contacted this service department and asked them if they could help us out by first seeing if they could get those bolts to come loose and then properly hand tighten the bolts to the correct specs so I can be able to change my brake rotors. The service manager, whatever his name is, said the only way he would loosen those bolts for me was if I pay them to install the rotors too. Doesn't sound like someone that wants to help, or someone that's even interested in my problem, sounds more like blackmail to make more money. Adios Fresno Dodge. More
by r2a2t2
Employees Worked With
October 04, 2024
I recently purchased a brand new Jeep that required some warranty work. Due to the nature of the problem it required it to be in service for an extended period of time. From the moment I dropped off my Jeep warranty work. Due to the nature of the problem it required it to be in service for an extended period of time. From the moment I dropped off my Jeep to when I picked it up, I was taken care of. Everything about my experience was great, Craig Kent kept in constant communication with me to keep me updated on the progress of the repair. I also appreciate the thoroughness of testing that was done after the repair was made. I've had my Jeep back for a couple weeks now and the problem has been completely resolved. More
by Nathan Lange
Employees Worked With
Craig Kent
September 30, 2024
Craig Kent the service advisor was outstanding. The technicians and the personnel in the shop did a very good job replacing my turbo charger. I was impressed with the speed of the thanks again, Lon The technicians and the personnel in the shop did a very good job replacing my turbo charger. I was impressed with the speed of the thanks again, Lonnie. More
by lonnie3207
Employees Worked With
Craig Kent service advisor
September 23, 2024
Oil was changed in a timely manner. Free oil change had expired but it was given to me much appreciated Free oil change had expired but it was given to me much appreciated More
by chitolcj
Employees Worked With
August 31, 2024
Our service advisor, Randy always takes care of our concerns and is very responsive. This is hard to find, we have experienced below par at other Dodge dealerships but not at Fresno Dodge. concerns and is very responsive. This is hard to find, we have experienced below par at other Dodge dealerships but not at Fresno Dodge. More
by breashearsfam
Employees Worked With
Randy
August 30, 2024
I mistakenly took my truck to this dealership to get fixed. The service department did not fix the root cause of the problem, even with me telling them that they were fixing the wrong thing. The servic fixed. The service department did not fix the root cause of the problem, even with me telling them that they were fixing the wrong thing. The service tech misdiagnosed the problem, and then worked based on that misdiagnosis. When I took it back, the service manager acknowledged that the service tech was wrong on the first visit, but was still insulting, rude, and unprofessional. If you ever have the chance to deal with Wendy, the Service manager, or get your vehicle worked on here, run the other direction. Run far and run fast. If you have any questions, please feel free to contact me and I will show you the receipts from my first visit and the estimate from the second, showing the same complaint. Now, we have an understanding. They don't want me there, because they know they are wrong, and I don't want me vehicle there because they are the most inept dealership I have ever stepped foot in. More
by CRBookout
Employees Worked With
Wendy
