Fresno Chrysler Dodge Jeep Ram - Service Center

Service dept slow. Don't buy service plan Not a bad buying experience for a new truck, but don't buy the service plan. You can service your vehicle yourself much faster than the dealer! Even Not a bad buying experience for a new truck, but don't buy the service plan. You can service your vehicle yourself much faster than the dealer! Even the express lube is a farce, takes 1.5 hours. You can change your oil in 10 minutes. Jiffy lube can too. I once waited 3 hours. So just don't buy a service plan, and don't plan to use this service dept and you may be okay. More

Randy is absolutely awful! Had our vehicle for a week simply ordering 1 part and installation. Not once did he call us and give us an update. Our car is still there and he can't Had our vehicle for a week simply ordering 1 part and installation. Not once did he call us and give us an update. Our car is still there and he can't even tell us if the part has even been delivered. WORST EXPERIENCE EVER!!!!! I've called daily and Randy has been rude and has not helped at all. I now think it's intentional. More

Customer service Charger I purchased a used 2010 Dodge Charger in December 2014 with 47000 miles. At the time of purchase the car had a clicking noise coming from un Charger I purchased a used 2010 Dodge Charger in December 2014 with 47000 miles. At the time of purchase the car had a clicking noise coming from under the car and I was told by the sales person they would look at the problem. I was also told that the car was up on all the scheduled maintenance. I trusted the salesman and the dealership, my first mistake. I should have ran the vin..I was talked into purchasing a 3 year 36 mile warranty. Tuesday 7-7-15 I brought my car to Fresno Chrysler for an oil change and I asked them to see if they could located the original noise. They told me the car had not had any scheduled maintenance done so it needed the spark plugs replaced which should have been done at 30k, which I was told when I purchased the vehicle that had been done. I was also told that the previous owner was a friend of Tim Finegan so rest assure this car was taken care of. After 4 days in the dealership I got my car back, the noise in now louder then ever and between 50 and 60 mph the car shakes. Tim Finegan got in my face in the new car showroom and called me a liar. There mechanics do not know how to diagnose problems. I was told by the service writer the mechanic put a code reader on the vehicle and if they don't see anything it's all good. I trusted this dealership and its owner and service department and that was my second mistake. More

Terrible Customer Service Terrible customer service. Paid $1800 for repairs and during the time it was being serviced they stole ALL my floor mats and messed up my stereo. Of c Terrible customer service. Paid $1800 for repairs and during the time it was being serviced they stole ALL my floor mats and messed up my stereo. Of course they deny everything and have done little to nothing to make it right. Oh except for give me cheap navy blue floor mats (to replace my light grey ones they stole?). Don't bother bringing your car for maintenance unless you want to leave with even more problems. More

Called dealership several times, left messages. tried to talk to a real person but only got voice mail. From out of town, working for summer in Fresno. I was looking for someone to look at vehicle. After 8 talk to a real person but only got voice mail. From out of town, working for summer in Fresno. I was looking for someone to look at vehicle. After 8 hours not 1 return call, unable to get any results had to call a dealerhip in next town. More

Both Kyle Bier and Mr.Work (forgot the man's first name) were excellent! They are friendly, not pushy a bit, and made for one of the best car buying experiences of my lifetime. They are both top notch and g were excellent! They are friendly, not pushy a bit, and made for one of the best car buying experiences of my lifetime. They are both top notch and got me into a car that I absolutely love. We recieved an excellent price for our trade in, and the entire transaction might have taken 90 minutes. Kudos to Fresno Dodge...I'd hire Kyle or Mr. Work in a heartbeat! More

I took my Jeep down to Fresno Chrysler Dodge Jeep Ram to have an oil change done under a factory special. I called the day before to make an appointment and everything seemed fine. When I dropped my Jeep have an oil change done under a factory special. I called the day before to make an appointment and everything seemed fine. When I dropped my Jeep off first thing in the morning they told me it should be ready in an hour. Three and a half hours later I finally got my vehicle. While driving home I noticed the dealer had put a service static cling on my windshield (like most oil places do) that said they had used 5W30 oil. The owners manual calls for 10W30 and the professional references I have access to suggest that 5W30 only be used in low (ie <60ºF) temperature applications. That is to say, the dealer used the wrong oil. When I called to ask why the elected to use 5W30 I was told 'you'll be fine.' When I pointed out that the factory spec for my vehicle under the applicable conditions is 10W30 (5W30 is not recommended for the temperature range Fresno experiences) the service adviser gave me the 'you get what you pay for.' If they had told me upfront that they were going to ignore the factory spec and use a different viscosity oil I would have left and done the oil change myself using the correct lubricant. Their advisers where very rude and unprofessional. I have since heard similar stories from other people who have dealt this this dealerships service department. I would not recommend this dealership to anyone seeking service. More

I brought our 2008 Jeep (1/16) in to service the rear wiper unit, would not spray. Along with this service a complete check of the Jeep was done per dealership. We were told there was nothing wrong. So w wiper unit, would not spray. Along with this service a complete check of the Jeep was done per dealership. We were told there was nothing wrong. So we had to demonstrate how it did not work and then noticed the rear wiper was shred. The rear wiper liquid works now and the dealership put free wipers around for not noticing during the inspection (SECOND TRIP BACK TO DEALERSHIP) all the blades were bad.. so all in all not a bad experience. More

The gentleman that I spoke to and who called me was very nice. He did an excellent job. BUT when I went to pick up my car the clerk/receptionist was the Rudest person ever. She spoke harshly to me and when nice. He did an excellent job. BUT when I went to pick up my car the clerk/receptionist was the Rudest person ever. She spoke harshly to me and when I gave her my credit card to pay she threw the paper to me and said sign this. She did even as me what I wanted or thank you. I was just a problem to her. More

I went in for a simple oil change and tire rotation. It was a little over 3 hours to complete this service with an appointment I had scheduled for 1:20 pm on Saturday 02/18/2012. This was by far the worst was a little over 3 hours to complete this service with an appointment I had scheduled for 1:20 pm on Saturday 02/18/2012. This was by far the worst service I have ever gotton at this service place. Please don't let this happen to others. More