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3,490 Reviews of Fremont Toyota - Service Center
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August 01, 2017
The service department here is AWFUL! I went in on 07/28/17 for a simple oil change with an appointment. I waited there for over 30 minutes while the employees all passed me by without so I went in on 07/28/17 for a simple oil change with an appointment. I waited there for over 30 minutes while the employees all passed me by without so much as even an acknowledgment. When I went to complain to the service manager, his name was Tim, he was like, "Stay with your car and someone will be with you." What a joke... After 45 minutes I was finally helped and then I waited there for almost three hours for my oil change. I could care less that Toyota is paying for my free service, next time I will go to the oil change places that get me in and out and I will actually pay for it; my time and dignity are worth a whole lot more than $50.00. More
by joanne73
Employees Worked With
Tim
July 22, 2017
General maintenance. It was a great service experience. I was just n and out in a short time period and even received a car wash. Very happy visit. It was a great service experience. I was just n and out in a short time period and even received a car wash. Very happy visit. More
by Timr
Employees Worked With
Mark, Muth
April 15, 2017
Recall + oil change Micky, G is very nice, detailed and helpful manager who effectively arranged the services for me! I'll certainly keep his card and recommend to my fri Micky, G is very nice, detailed and helpful manager who effectively arranged the services for me! I'll certainly keep his card and recommend to my friends!....................... More
by trevortan
Employees Worked With
Micky Gastrock
February 06, 2017
air bag diagnostic I got into an accident and the air bag light came on as a result. Insurance said I had to prove its because of the accident. Well let see it came on r I got into an accident and the air bag light came on as a result. Insurance said I had to prove its because of the accident. Well let see it came on right after the accident so if it quacks it must of a duck. No just because I have never had a diagnostic of my car to compare too and the car they just service had the same problem. They told me its due to wear and tear and not from the car that ram into me. That was it no discussing all they care was I never got a diagnostic there and they did their lame job, end of discussion. DO NOT GO HERE IF YOU NEED A DIAGNOSTIC!!! And don't by Toyota Camry there is alot of complaints online about air bag suddenly lighting up. Check the reviews before you buy a camry, something i will NEVER do again. More
by chris, fustrated toyota owner
Employees Worked With
Don't remember
November 22, 2016
Get serviced here and get punctured for free!! The guys here will poke your car tire and get some business to fix the tire or try to sell new tires by justifying it can't be fixed. This happened 2 The guys here will poke your car tire and get some business to fix the tire or try to sell new tires by justifying it can't be fixed. This happened 2 times for me and these were exactly the same number of times I took my car to Fremont Toyota car service center. More
by Hary
Employees Worked With
Rachel
September 30, 2016
Don't waste your time or $$$ worst place ever I had an appointment with Fred Watson at 12noon I stood there till 1o'clock and no one showed up and when I tried asking for any assi worst place ever I had an appointment with Fred Watson at 12noon I stood there till 1o'clock and no one showed up and when I tried asking for any assistance with any supervisor or manager they literally ignored me as if I wasn't even there and walked away and I had to go back home without any service. and don't ever ever speak to Rachel Ghiringhelli from Customer Relations she's very rude and will do her best to cut you while talking and will literally xxxx you off. More
by Zain M.
Employees Worked With
Rachel Ghiringhelli Customer Relations Manager
August 21, 2016
Even when you have a service appointment, you don’t. I needed 150,000-mile service and was rather surprised when I called in on Friday afternoon and was able to get an appointment for the next day. I gla I needed 150,000-mile service and was rather surprised when I called in on Friday afternoon and was able to get an appointment for the next day. I gladly took them up on their offer and was given an appointment time. I was asked my name, what I needed to have done and was told to just show up at my appointment time. I showed up about 5-minutes before my appointment and was rather surprised to see a huge line. About 30 minutes go by and I was finally given a number for a representative to talk me about what I needed, at that time I was number 29 but I had an appointment and that did not include the people who just showed up nor the people who just filled out a form and left keys in the car before leaving. At the 50-minute mark I was finally approached by my new found friend the service representative, who proceed to get the info about my car and ask what service I needed, never mind I had already given all of this info to the person the day before. I explained what I needed again and then the upsell started. When I told him ALL I needed was the 150,000-mile service and did not need anything else. I think he apologized 6-times for being late and the process talking so long but I had an appointment (you could tell this was well rehearsed and said often). From start to finish the drop off of my car took an just a little over an hour, but I had an appointment. If I did this to one of my customers, I would be immediately fired - it just sad that in this day and age there is no more customer service and it has become the norm and accepted, but I had an appointment. I wish I could say this was my first bad experience with Fremont Toyota, but it is not and I should have learned from the first time to NEVER come back. More
by Never Again
Employees Worked With
Do not know his name.
May 12, 2016
Dishonest and Unprofessional The service department is always trying to upsell garbage services and not address actual problems that should have been covered under the warranty. D The service department is always trying to upsell garbage services and not address actual problems that should have been covered under the warranty. Don’t go there and waste your time and money. More
by tbcamry
Employees Worked With
Addib
March 22, 2016
20,000 miles service maintenane Your maintenance service of my Camry 2015 is excellent. This is the fourth times I come to your service Dept. Steve Sako the assistant service manage Your maintenance service of my Camry 2015 is excellent. This is the fourth times I come to your service Dept. Steve Sako the assistant service manager who serve me is doing excellent job. not much talking but more action. , the service is on promise time and explain the result well. Than you More
by joseph Thung
Employees Worked With
Steve Sako and his team
June 26, 2015
Outstanding Toyota Dealer It's a good experience that I service my car at Fremont Toyota always Many years That I service my car there (I have 2 Toyotas currently) It's a good experience that I service my car at Fremont Toyota always Many years That I service my car there (I have 2 Toyotas currently) More
by Toyota
Employees Worked With
My service advisor - Maybe Jason
