Fremont Toyota - Service Center

Had problems with BZ4X make a humming and loud wooing noise. Shop Forman said it’s normal and when I test drive a new one it clearly does not make any noise. Will bring car to another dealer. noise. Shop Forman said it’s normal and when I test drive a new one it clearly does not make any noise. Will bring car to another dealer. More

Philip Straver was very professional when he handled my A90 Supra. Great Service Manager. I felt like I was in Lexus and Mercedes Benz dealership again. He was very professional and updated me with the rep A90 Supra. Great Service Manager. I felt like I was in Lexus and Mercedes Benz dealership again. He was very professional and updated me with the repairs on my Supra. I’ll be back again to Fremont Toyota. More

Worst experience ever Took 4 hours for my car to get ready I had appointment on Saturday and they said come another day because Saturday is too busy This is why I came on Monday Windshield water flu ready I had appointment on Saturday and they said come another day because Saturday is too busy This is why I came on Monday Windshield water fluid is empty They didn’t vacuum inside…-:( More

Excellent! !!! Excellent!!! And professional Excellent!!! And professional thanks!! Excellent!!! And professional, punctuality thanks!! Excellent!!! And professi !!! Excellent!!! And professional Excellent!!! And professional thanks!! Excellent!!! And professional, punctuality thanks!! Excellent!!! And professional, punctuality, clean..thanks!! More

It was a very long wait to drop off the car. I had an appt but took almost an hr to be seen. Also, would truly appreciate it if my car was washed when the service was done. Nick was very helpf I had an appt but took almost an hr to be seen. Also, would truly appreciate it if my car was washed when the service was done. Nick was very helpful though. More

Good customer service . Fast service.good people performance good quality services and good service quality Fast service.good people performance good quality services and good service quality More

Nice and good service to the costomer and nice talking to the seller like kenneth the seller like kenneth More

Very fast and friendly service. Pleasure to work with Honest and quick Had me in and out quick Pleasure to work with Honest and quick Had me in and out quick More

I took my truck to Fremont Toyota for its 40K service, and I am beyond disappointed with the experience. I had an appointment scheduled for 11:30 AM and was told the service would take about 3-4 hours. Af and I am beyond disappointed with the experience. I had an appointment scheduled for 11:30 AM and was told the service would take about 3-4 hours. After waiting over 4 hours without any update, I decided to call and check in. The person at the desk told me to start making my way over because they had to close at 5 PM — despite not even confirming whether my truck was ready. When I arrived, I was told it would be just 15 more minutes. That “15 minutes” ended up being closer to an hour. On top of that, I discovered that no one was even working on my truck when I got there. I ended up waiting over 6 hours for a service that should have been completed much earlier. To make matters worse, the lounge was closed since the dealership was closing, leaving me with nowhere to comfortably wait. Throughout the entire ordeal, no accommodations were provided to help alleviate my dissatisfaction. Instead of offering solutions or expedited service, I was just given excuses about why it was taking so long. On top of that, I received no text messages, calls, emails, or any form of correspondence throughout the day to update me on the status of my vehicle. I’ve been to other Toyota dealerships before and always received timely updates and communication throughout the day, which made this experience all the more frustrating. I did however receive a text message from the dealer sending me an offer for my truck which was unwarranted and unneeded and it was a low ball considering the condition and the fact I have a Trail Edition. This was my first experience at Fremont Toyota, and it will definitely be my last. Communication was poor, expectations were completely mismanaged, and the lack of respect for my time was infuriating. I expected more professionalism from a Toyota dealership, especially considering how many other options are available in the Bay Area. More

I forgot her name but the lady that helped me was very nice. She made sure everything is updated with my vehicle and made the process quick. nice. She made sure everything is updated with my vehicle and made the process quick. More