Fremont Toyota - Service Center

I took my truck to Fremont Toyota for its 40K service, and I am beyond disappointed with the experience. I had an appointment scheduled for 11:30 AM and was told the service would take about 3-4 hours. Af and I am beyond disappointed with the experience. I had an appointment scheduled for 11:30 AM and was told the service would take about 3-4 hours. After waiting over 4 hours without any update, I decided to call and check in. The person at the desk told me to start making my way over because they had to close at 5 PM — despite not even confirming whether my truck was ready. When I arrived, I was told it would be just 15 more minutes. That “15 minutes” ended up being closer to an hour. On top of that, I discovered that no one was even working on my truck when I got there. I ended up waiting over 6 hours for a service that should have been completed much earlier. To make matters worse, the lounge was closed since the dealership was closing, leaving me with nowhere to comfortably wait. Throughout the entire ordeal, no accommodations were provided to help alleviate my dissatisfaction. Instead of offering solutions or expedited service, I was just given excuses about why it was taking so long. On top of that, I received no text messages, calls, emails, or any form of correspondence throughout the day to update me on the status of my vehicle. I’ve been to other Toyota dealerships before and always received timely updates and communication throughout the day, which made this experience all the more frustrating. I did however receive a text message from the dealer sending me an offer for my truck which was unwarranted and unneeded and it was a low ball considering the condition and the fact I have a Trail Edition. This was my first experience at Fremont Toyota, and it will definitely be my last. Communication was poor, expectations were completely mismanaged, and the lack of respect for my time was infuriating. I expected more professionalism from a Toyota dealership, especially considering how many other options are available in the Bay Area. More

I forgot her name but the lady that helped me was very nice. She made sure everything is updated with my vehicle and made the process quick. nice. She made sure everything is updated with my vehicle and made the process quick. More

Never go back to this dealer for my car service Very very Bad customer service very Bad customer service More

Maria. Is the best service advisor. Always in top. Willing to help and very honest. Great service! Is the best service advisor. Always in top. Willing to help and very honest. Great service! More

Yvonne was great! Super nice, explained what the car needed and took care of things in a timely fashion. I'm super happy to have worked with Yvonne. Super nice, explained what the car needed and took care of things in a timely fashion. I'm super happy to have worked with Yvonne. More

I wanted to express my sincere gratitude for the exceptional service you provided. I appreciate that you took the initiative to ask if I would like to have my car washed, and completing the work ahe exceptional service you provided. I appreciate that you took the initiative to ask if I would like to have my car washed, and completing the work ahead of schedule was a nice surprise. Thank you again Yvonne for your outstanding service. More

It was amazing service and the agent is vey kind. -Fast service -Fast communication -100% -Fast service -Fast communication -100% More

The service was very good. Pat was very attentive and very polite. The service was excellent. Pat was very attentive and very polite. The service was excellent. More

It was Great! ! I didn't expect free Carwash, Amazing! fast communiction and processing and the Agent she is very Kind. ! I didn't expect free Carwash, Amazing! fast communiction and processing and the Agent she is very Kind. More

With an appointment, it took 4. 5 hours to engine oil and filter change. The service was bad as well. 5 hours to engine oil and filter change. The service was bad as well. More