Fremont Toyota

Mr. Steve Sako, Assistant Service Manager Fremont Toyota, was great to work with. Very prompt, efficient, professional and helpful. Fremont Toyota took care of the car battery problem for my vehicle the sa was great to work with. Very prompt, efficient, professional and helpful. Fremont Toyota took care of the car battery problem for my vehicle the same day I took it in and at no charge (I believe it was still covered under new car warranty). Thank you Steve and thank you Fremont Toyota. More

I normaly do not bring my car to the dealership for service, it was an emergency for clutch master cylinder and clutch slave cylinder replacement for my 1998 Corolla. Louis explained what needs to be d service, it was an emergency for clutch master cylinder and clutch slave cylinder replacement for my 1998 Corolla. Louis explained what needs to be done and I was well informed. Good shuttle service to drop off and pick up when the car is ready. The mechanic did a good repair job on my Corolla. More

As a first time customer, i really appreciated Matthew prompt attention and honesty around what i needed when i brought my car in for service. Wanted to say thank you and you definately would have more b prompt attention and honesty around what i needed when i brought my car in for service. Wanted to say thank you and you definately would have more business from me. More

came to Fremont Toyota - my wife never drove a Prius before, so we wanted to see how it handles the road. Here's the short version of a dialog we had up front: Sales person named Muhammed - which Priu before, so we wanted to see how it handles the road. Here's the short version of a dialog we had up front: Sales person named Muhammed - which Prius you want to buy? Me - Prius 5 Mohammed - we only have Prius 3. Me - Can we drive it? We could order 5 from the factory. Mohammed - No, you cannot. Me - why? Mohammed - Because this one is not Prius 5. Me - can we try Prius 3? Mohammed - No. Me - Why? Mohammed - you are not buying, go home. We have other customers. Me - ?????!? Ok... Maybe you can you tell us why sunroof is not offered on Prius 5, but offered with others? What is the difference between Prius 3 and 5? Mohammed - no, I do not know. We do not do it this way - call Toyota and ask. From there I asked for the manager, who was not very happy to help us either, stating if we are not buying (we have to buy to test drive? that's new!), we should respect sales person being a human and unwilling to spend his time with us. More

There is no sense of customer service at this dealer. I won’t recommend to anyone. Here is my case to justify the opinion. I bought a certified 03 Camry from Fremont Toyota in 2007 with an extended warrant won’t recommend to anyone. Here is my case to justify the opinion. I bought a certified 03 Camry from Fremont Toyota in 2007 with an extended warranty and reimbursement guarantee. I paid $2k extra on top of car price for this. It is suppose to cover for 7 years or 100k miles whichever comes first. Early this year car developed some problem with engine and transmission which I thought would be covered by this warranty as the car has little less than 80k and within 4 years since I bought it. But service department told him that my warranty is not good anymore as it expired as of 2010, 7 years from 1st date of purchase. I thought that I didn’t read agreement correctly but when I verified my reimbursement form, the expiration date mentioned is in 2014 (7 years from the date I bought). Initially I was told by their finance person that it is mistake in reimbursement form by their finance or sales team and I should be able to get my reimbursement money back. 4 weeks later they are telling me that reimbursement is handled through separate agency and I need to wait till that date to get reimbursement. Not sure who made the mistake, nobody wants to take ownership of this problem and anytime I inquire about it, their response is that we requested your documents from cold storage and still we haven’t got it. Experience with service department is another story. Within a week after I purchased this car, observed a howling noise from front passenger side. I was told then by their service department nothing to worry, it just a tire noise and sometimes it happens if tire and tube combination doesn't match. Moreover, it is a certificated car there is no reason to worry. 6 months later they advise me to change transmission fluid flush and I did spend $500 doing it. Thinking it is regular maintenance stuff. Within a year they again recommended for one more transmission fluid flush which I didn't do due to lack of any proper explanation why it is needed within a year. In the meantime, noise was still persisted and become more prominent. Right after my warranty expired, service department diagnosed this noise issue is a problem with wheel bearing and recommended not to drive like this as it is damaging the transmission system. Fix requires $1200 plus $500 transmission fluid flush. To top it up, now engine warning lights are on due to catalytic converter busted, which is another $2500. Their service department assistant manger is the only person in this dealing who was customer friendly and covered the catalytic converter under 8 year/80k miles warranty. Not to mention, my friend who got Avalon around same time as me has already junked his car due to transmission problem. It is a very sad experience as I have to lose my car that I spent almost 20k. I will not buy another Toyota nor go to this dealer!!! Very unsatisfied customer!!! More

Everybody is wonderful until after you buy the car. I have gone back four times for the same problem. They also changed my warranty after I bought the vehicle. I got less for the same amount. Twice I mad have gone back four times for the same problem. They also changed my warranty after I bought the vehicle. I got less for the same amount. Twice I made a appointment and they had no one there to fix it. Then I started having problems with the brakes after a month and they said it was cheap pads and they won't fix it. The original problem still isn't fixed,a broken radio holder they keep saying they ordered the part and I show up and it's not there.Also some on the panel lights were out. they fixed them but they put it back together wrong. When you put the heater on hot it shows cold. It's very frustrating. Everybody talks about Toyota.I can at least tell them where not to go. Today I was told one of there persons are sick. They said to leave it and they would look at it. But they wouldn't have time to fix it. Would you leave it! I couldn't believe the manager said this to me. More

Great dealership.I drove to this dealership from Reno because they gave me the best deal I could find.I was looking for stick (Camry)but Fremont Toyota sold me automatic for $1000 less than stick.Nice pe because they gave me the best deal I could find.I was looking for stick (Camry)but Fremont Toyota sold me automatic for $1000 less than stick.Nice people to deal with. I had trade in vehicle and they gave me more money for it that trade in value from K.B.B.No complains from me. More

The issue here is the Fremont Toyota service department The issue here is the Fremont Toyota service department claims my car is in good condition. When I have proof there is a real problem and they agre The issue here is the Fremont Toyota service department claims my car is in good condition. When I have proof there is a real problem and they agreed, the issue has gotten worst. Brake failure is a serious problem. Fremont Toyota is not accepting responsibly for their incompetent mechanics wants to charge me $864. This is in addition to $460 of work already done with Fremont Toyota on July 6th, 2010. From my perspective, my car was running fine when I brought it in on July 6th. I thought I should get a tune-up and perhaps replace the timing belt since it's at 96K miles. After my tune-up, the bill was $460.15. Fremont Toyota recommended a multi-point inspection, replace air filter element, replace cabin air filter, and replace rear brake pad/shoes and resurface rotors/drums. The service person told me everything else looks good. Shortly after the service, I noticed the car doesn't drive the same. I can't quite place the problem. The engine seemed louder and rougher. My car engine was not quite like before. I thought I imagined it. As time passed, the engine sounded more and more labored. When I stepped on the gas, the car had a pull like dragging something. The engine revved at 2500 RPM almost touching 3000 RPM mark. This is a visible sign and proof something is wrong. At the same time, I noticed there oil leaks on my driveway. I parked my car on the road after the repair and didn't notice the oil leak until I park on the driveway recently. I brought the car to Fremont Toyota at 7am and showed them the oil stained paper to proof there is an oil leak. I also described the revving engine and rough sounds. At 11am I received a call from the Assistant Service Manager, Mingo Galleto, that indeed the oil gasket was broken by the technician when he changed the oil. They replaced the gasket free of charge, but there is nothing else wrong with the car. He said he even test drove it and didn't hear or feel problems with the car. He assured me that he just drove a similar year and model, Camry 2004, and it sounded the same. I went to the shop and Mingo rode with me for a test drive at around 1:30pm. We got on 880 and when I hit around 50 mph the engine sound louder. As I hit 60mph my steering wheel shakes slightly. At this point Mingo assured me that my tires are not balanced. At 70 mph, my car started to drag when I accelerated. The car was revving close to 3000 rpm as I described to him in the morning. He confirmed this is abnormal and it's a problem. We got off the next exit and headed back to Fremont Toyota on Auto Mall. When we got to Costco, just a block or so from Toyota, we smell something coming from the car. When we pulled over, we saw smoke coming from the driver-side front wheel. Mingo told me the brakes are overheating. He drove the car back to the shop after the brakes cooled to evaluate the problem. I got a call from Mingo at 2:03pm. He said the brake’s caliper broke. The caliper, brake pads and the rotors has to be replaced totaling $1140 dollars. Because I was inconvenienced, so they will give me a discount for $864.00. He said he can use aftermarket parts, non-Toyota parts, and it will be $697. To me it is unacceptable to ask me to pay for the whole braking system. Toyota should take responsibility because of faulty diagnosis (twice!) and the technician not doing a proper job to service the car. I spoke with Bill Martin, Fremont Toyota Service Manager, at 5:51pm. He argued the following points: 1) The service on July 6th did nothing to the front brakes. They inspected the front brakes as part of the service and there was nothing wrong. My contention is the problem only appeared after I had done the service. Though he claimed the technician did nothing to the front brakes, the broken gasket is an indication of the lack of quality and detail to their work. As a consumer with no mechanical knowledge, I have no idea what parts were removed for inspection and not properly replaced. 2) Caliper can fail anytime. Bill Martin pointed out even if Toyota replaced the front brakes pad, broken calipers are not their responsibility. My front brakes pad were replaced by another shop a long time ago. I never had problems with them. Bill Martin and Mingo both said caliper breakage is irrelevant to the brake pad change yet they insist I should talk to the other shop. The caliper were not replaced, it is an original factory part. 3) Toyota did not properly inspected the car when it was dropped of this morning even after I told them of the problem. Bill Martin insisted I didn't specify it is a brake problem, therefore, they did not inspect the brake this morning and not liable for the brake problems. From my description, Mingo noted in the written order, revving issue at 60-70 rpm and rough engine sounds. They must of inspected the car for something. I had no way of knowing the brakes were failing and specifically the caliper broke. There is no way for me to insist they inspect the front brakes. Mingo told me he test drove it and there is nothing wrong with the car. They did not do due diligence to inspect the car until I proofed there was a problem. My family and I could be seriously injured if the brakes locked up while driving on the freeway. This could have been a dangerous situation and not just a financial concern. More

Very nice at first but when things do go his way, he sounds like a THUG!!!!!!Took my business elswhere. Way to go David - a model employee! What not to be! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11!! sounds like a THUG!!!!!!Took my business elswhere. Way to go David - a model employee! What not to be! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More