Fremont Honda of Casper

I had to use their service department this last week and I was very disappointed in it. I only gave it 1 star and it didn’t deserve that. In the past when I have used the service department I would always I was very disappointed in it. I only gave it 1 star and it didn’t deserve that. In the past when I have used the service department I would always give them the highest rating, they were polite and extremely helpful. They would offer to take you over to Walmart and to pick you back up, you would receive an estimate of charges and time and coffee and water were offered to you. What I got was no estimate of time or cost, therefore I did not have the option of leaving the building. The chairs were ok but not for 5 hours. I was not askedl if I wanted any coffee and I saw the bottled water in the little fridge in the waiting area and help myself, it wasn’t until about half way through that a very kind lady from another department made sure I had taken some water. We won’t even address the issue that I couldn’t get any food. Yes I could have asked for help with these matters but I kept expecting my car to be done any minute. When I finally had had enough I went to the reception desk and looked out her door, I saw a car out of her window, no that couldn’t be mine, she would have certainly called me up to her desk by now. I asked her how much longer she thought it would be and she said it should be soon, I sat back down. About 15-20 min later she came and told me my car was done, the car I had seen was my car!! Needless to say my experience was not up to the standard I had become accustomed to receiving at Honda of Casper. I hope that these problems can be worked out so others don’t have to contend with them, or hopefully it was just an off day for them which I doubt. More

Every person at the Honda Dealership worked very hard to get us the vehicle we wanted! I would recommend them to anyone. The interest rate they got for the loan was far less than expected. get us the vehicle we wanted! I would recommend them to anyone. The interest rate they got for the loan was far less than expected. More

I always have a great experience when working with people at Honda of Casper. It doesn’t matter what department I am interacting with, I am always treated with kindness and professionalism. Two people I woul at Honda of Casper. It doesn’t matter what department I am interacting with, I am always treated with kindness and professionalism. Two people I would like to mention specifically are Michelle, the general manager, and Laura in the service department. I feel I can trust both of these people to give me straight answers, whether I’m buying new car or having a service done. Kudos to both of them. More

Very friendly and professional. Good coffee and comfortable chairs in the waiting area. Nice bathroom close by. Good coffee and comfortable chairs in the waiting area. Nice bathroom close by. More

Sales and management were helpful and attentive. Our questions were answered promptly. The experience was better than my other dealership experiences. Our questions were answered promptly. The experience was better than my other dealership experiences. More

Laura has consistently helped me with my warranty services. She has kept me informed though the process. Laura is friendly and knowledgeable. services. She has kept me informed though the process. Laura is friendly and knowledgeable. More

Lauren got us in on time as promised. Work was completed timely. Had to wait for a filter to be delivered. Made it to SLC before dark. Thanks Work was completed timely. Had to wait for a filter to be delivered. Made it to SLC before dark. Thanks More

Laura is awesome as always. Also, the new manager Joe always looks busy but makes you feel welcomed. I would not take my vehicle anywhere else! Also, the new manager Joe always looks busy but makes you feel welcomed. I would not take my vehicle anywhere else! More

Service was excellent. Got our vehicle in right away as we were from out of town and unable to leave our vehicle overnight Got our vehicle in right away as we were from out of town and unable to leave our vehicle overnight More

Laura was helpful and able to get me in and out quicker than expected. Also helped me on a recall that I need to schedule. than expected. Also helped me on a recall that I need to schedule. More