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Fremont Ford

Newark, CA

2.1
248 Reviews

39700 Balentine Drive

Newark, CA

94560

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Showing 248 reviews

July 27, 2024

It's about being honest. I was told the tires were rotated, but they were not. I have markers on them. If they lied in that little work, I have a feeling everything else I More

by AnnrojF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no clue. He has no knowledge.
Jul 30, 2024 -

Fremont Ford responded

Thank you for sharing your feedback with us, I understand your concern, and I take your feedback seriously. Please reach out to me directly at Fremont Ford so I can address your experience and ensure your satisfaction. I value your trust and want to make sure we provide you with the excellent service you expect from us. Sincerely, Ron Jones – Service Director Ron.Jones@FremontFord.com 510-360-7190

April 04, 2024

These guys will send you out the door seriously upside down on your loan if allowed, sad dealers do this. During sales negotiation the sales person shared a piece of paper with me about the Spartan track More

by aham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Taregh, Fetty?, Kourosh
Apr 10, 2024 -

Fremont Ford responded

Our team has acknowledged this review.

August 18, 2023

Absolutely pissed. Don’t get your service done here. Called in almost 2 weeks ago because there is a recall for a part in my car. Was told it’ll take until today, Aug 1 More

by Shanna.495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adan
July 07, 2023

I recently purchased a brand new 2023 Ford Explorer from them, but my excitement quickly turned into disappointment. Within a day, I discovered numerous defects and issues with the car. Despite taking it ba More

by jawdat.jamjom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean
Jul 11, 2023 -

Fremont Ford responded

Jawdat, I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Ron Jones – Service Director Ron.Jones@FremontFord.com 510-360-7190

May 14, 2023

I recently visited Ford Fremont's service department for my 2022 Ford Bronco with only 4100 miles on it. Unfortunately, my overall experience was very bad. I was disappointed that some parts were not covere More

by Ramindermahal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
May 16, 2023 -

Fremont Ford responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Ron Jones – Service Director Ron.Jones@FremontFord.com 510-360-7190

January 05, 2023

Nice sales manager, M. P. Clean, friendly environment and polite staff members. Could not come to an agreement on out-the-door price on an auto. Positive experience over all More

by None
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael P., Sales Manager
Jan 10, 2023 -

Fremont Ford responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Fremont Ford! If there is anything else I can do for you, please feel free to give me a call. Sincerely, Michael Pollom - GM mpollom@fremontford.com 510-360-7130

October 19, 2022

terrible employees, nothing but excuses and really they have no idea what they are doing. stay away at all costs. you would think someone at Ford would notice More

by cgs1299
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek, Julio
Oct 21, 2022 -

Fremont Ford responded

Thank you for taking the time to share your recent experience at Fremont Ford. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Ron Jones – Service Director rjones@fremontford.com 510-360-7190

August 10, 2022

Took my truck to Fremont Ford to have my AC repaired, after having it parked in a back lot for a month they finally called to tell me it was fixed. Went to pick it up, and it was spewing Trans fluid ever More

by nancyetanis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike, Ed, Scott, Norm
Aug 12, 2022 -

Fremont Ford responded

Thank you for taking the time to share your recent experience at Fremont Ford. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Ron Jones – Service Director rjones@fremontford.com 510-360-7190

July 11, 2022

Another victim to the shady practices of this dealership for trying to purchase a Mach-E, after 8 months of waiting they cancelled my order in order to resell it to someone else. More

by doug.d.nguyen86
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilson Zhou
July 10, 2022

Just today I went pick up my reservation (VIN: 3FMTK3R7XNMA26761) and was asked $10000 markup. That's 20% more on top of sticker price. I refused and dealer said it is not your car anymore More

by Yogibear
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Steel
Jul 12, 2022 -

Fremont Ford responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Michael Pollom - GM mpollom@fremontford.com 510-360-7130

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