Freeway Toyota of Hanford

Easy check in and fast completion time. Explained future service needs based on age and mileage of vehicle. Explained future service needs based on age and mileage of vehicle. More

Happy with the speed of my service. My car was done before the estimated finish time and I was able to continue on with the rest of my day. My car was done before the estimated finish time and I was able to continue on with the rest of my day. More

You were very helpful and informative. You took our needs into consideration. Thank you for going over everything with our daughters. You took our needs into consideration. Thank you for going over everything with our daughters. More

Everyone was so nice and helpful. I highly recommend Freeway Toyota to my family and friends. Thank you again, for all of your hospitality. As well as helping get the car I ready want I highly recommend Freeway Toyota to my family and friends. Thank you again, for all of your hospitality. As well as helping get the car I ready wanted. More

Excelente servicio recomiendo que visite el diler son muy amables y profesionales en ayudarte con pra de carro amables y profesionales en ayudarte con pra de carro More

Ray has always been great and one of the best Toyota dealers in the valley dealers in the valley More

All negative reviews are true. We experienced it for ourselves. Have bought many cars and trucks and know all the tricks, and can deal with a few knowing it’s part of the business. We experienced it for ourselves. Have bought many cars and trucks and know all the tricks, and can deal with a few knowing it’s part of the business. But these guys are the worst. We Did NOT buy here. After realizing our business was not valued. Please consider this a public service announcement. More

“Dealer add-ons” for $4,000+ are not disclosed in the price listed online. They can’t be removed, and you won’t know about them unless you ask or until nearly the end of a deal. Buyer beware this old ba price listed online. They can’t be removed, and you won’t know about them unless you ask or until nearly the end of a deal. Buyer beware this old bait n’ switch. More

Kept asking for contract which I never received. They offered me a Datasheet stating it was the contract. They offered me a Datasheet stating it was the contract. More

I typically don't write reviews, but my experience with the Hanford Toyota dealership was absolutely terrible. The salesperson was pleasant, but the manager, Juan Roman, was absolutely dreadful. I had my e the Hanford Toyota dealership was absolutely terrible. The salesperson was pleasant, but the manager, Juan Roman, was absolutely dreadful. I had my eye on the Mojave model, and when we sat down to discuss the details, they presented me with a quote that was a staggering $9,000 above the asking price. I clearly expressed that I had no interest in any additional features or extras. Surprisingly, the salesperson had to consult with the manager to see if that was acceptable. Meanwhile, the manager, who was just a cubicle away, became furious. They returned with the same offer, this time with the extras at a lower cost, but I declined them once again. This seemed to enrage the manager even more, and he began yelling. Frustrated, I peeked around and let him know that I could hear everything. He bluntly stated that he didn't care and insisted that I should consider myself lucky for getting such a great price, as if it were a steal. I calmly explained that I had done my homework before coming to the dealership, which is why I knew what I wanted and what was a fair price. In an attempt to justify his actions, he mentioned that since I was a realtor, I should understand the importance of selling warranties to clients. I acknowledged that I do sell warranties, but I also mentioned that I usually cover the cost of warranties from my commission, almost 99% of the time. I then proposed that if he was willing to cover the cost of the extras from his commission, I would be willing to accept them for free. However, that suggestion didn't seem to go over well Feeling frustrated, I decided to proceed with financing. The finance officer was pleasant and processed my payment. As everything was finalized, the manager approached me and sarcastically asked if I was happy that I got my way. I replied, stating that I received what was advertised, so yes, I was satisfied. In a threatening manner, he warned me that if I uttered another word, he would revoke the deal. I calmly responded, reminding him that there is always someone above him whom I could speak to about the situation. Eventually, I was handed the keys, and we left the dealership. In hindsight, I should have walked away and not purchased the car from that dealership, but doing so would have meant conceding to his unfair tactics. It's unfair to entice customers with a certain price and then add hidden fees to inflate the cost, only to become angry when the customer refuses to accept them. More