Freeway Toyota of Hanford

Both Logan and Sergio made me feel comfortable, they did not pressure me into making a quick purchase. They both took the time to thoroughly explain every detail and any questions I had. I would highly reco not pressure me into making a quick purchase. They both took the time to thoroughly explain every detail and any questions I had. I would highly recommend Freeway Toyota to family and friends. More

Logan is very friendly, knowledgeable and professional. He made the buying experience easy and comfortable. He made the buying experience easy and comfortable. More

Impressed with Mr. Logan's adherence to his training, however it was focus and listening skills that closed the deal. The selling experience usually starts adversarial Logan's adherence to his training, however it was focus and listening skills that closed the deal. The selling experience usually starts adversarial, and not all salespersons can pivot to a mutual exchange. He represented your dealership well; it would not surprise me to address him as manager one day. More

Staff was accommodating and informative during the repair process. Will continue to trust them with my future services. Mike Cook was helpful as well as advisor Collin and technician Hugo. process. Will continue to trust them with my future services. Mike Cook was helpful as well as advisor Collin and technician Hugo. More

Logan was great. Overall good experience. I would have liked more clarity on some of the optional dealer add-on. I removed them but it would have resulted in a extra Overall good experience. I would have liked more clarity on some of the optional dealer add-on. I removed them but it would have resulted in a extra $4000 if I didn't push the topic during signing. More

Every person I encountered were kind, professional, and extremely helpful. They provide excellent service every time I need them. I will not take my car anywhere else. extremely helpful. They provide excellent service every time I need them. I will not take my car anywhere else. More

Poor communication and recommended service that had already been done at another dealership. Advisor said t was recommended by mileage, NOT BECAUSE OF ACTUAL NEED! It makes me wonder, who is actually l already been done at another dealership. Advisor said t was recommended by mileage, NOT BECAUSE OF ACTUAL NEED! It makes me wonder, who is actually looking g at our vehicle? Who is looking at history done at other times? It took almost 3 hours for an oil change and tire rotation. We had an appointment and were on time. More

Disappointed that the car sales industry really hasn't changed in 50 years. Get assaulted by hovering sales people the minute you drive up. Fast talking, not concerned about getting details right because changed in 50 years. Get assaulted by hovering sales people the minute you drive up. Fast talking, not concerned about getting details right because they can always apologize later and the customer is stuck with the falsehoods. In our case the salesperson promised we would get 3.99% financing, then Mark the GM walked it back, sternly saying to us, I told you you're not getting that. I reminded him that their salesperson represents them, still no change in attitude or tone. Simply ruthless. Smiling to get you in, then the tone changes and everything you ask for is "NO!" Disgraceful. I have never run my business that way, never will. I know this review will not see the light of day, and Mark Smalls will just laugh it off, "just an unhappy customer, you get them every once in a while." What happened to "the customer is always right?" Dealers know that customers get swooned by the shiny car they covet, and MOST will look right past the details and end up paying more than they should or not getting all they paid for. Once the deal is done, the customer is merely a number. Shameful. I had really hoped that dealers would by now turn a new leaf, become more TRUTHFUL and more INTERESTED and COMPASSIONATE with their customers. Value them, not abuse them like a commodity. I still want a concession for the interest rate offer they gave me then pulled it. Call me to discuss. I think that is only fair. I asked to speak with the GM (turns out to be Juan Roman) but Mark said he was in charge. Liar. More

Love Toyota dealership. Very honest and respectful. They make car buying simple and easy. A Very honest and respectful. They make car buying simple and easy. A More