Freeway Toyota of Hanford
Hanford, CA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 667 reviews
Logan was great. Overall good experience. I would have liked more clarity on some of the optional dealer add-on. I removed them but it would have resulted in a extra Overall good experience. I would have liked more clarity on some of the optional dealer add-on. I removed them but it would have resulted in a extra $4000 if I didn't push the topic during signing. More
Every person I encountered were kind, professional, and extremely helpful. They provide excellent service every time I need them. I will not take my car anywhere else. extremely helpful. They provide excellent service every time I need them. I will not take my car anywhere else. More
Poor communication and recommended service that had already been done at another dealership. Advisor said t was recommended by mileage, NOT BECAUSE OF ACTUAL NEED! It makes me wonder, who is actually l already been done at another dealership. Advisor said t was recommended by mileage, NOT BECAUSE OF ACTUAL NEED! It makes me wonder, who is actually looking g at our vehicle? Who is looking at history done at other times? It took almost 3 hours for an oil change and tire rotation. We had an appointment and were on time. More
Disappointed that the car sales industry really hasn't changed in 50 years. Get assaulted by hovering sales people the minute you drive up. Fast talking, not concerned about getting details right because changed in 50 years. Get assaulted by hovering sales people the minute you drive up. Fast talking, not concerned about getting details right because they can always apologize later and the customer is stuck with the falsehoods. In our case the salesperson promised we would get 3.99% financing, then Mark the GM walked it back, sternly saying to us, I told you you're not getting that. I reminded him that their salesperson represents them, still no change in attitude or tone. Simply ruthless. Smiling to get you in, then the tone changes and everything you ask for is "NO!" Disgraceful. I have never run my business that way, never will. I know this review will not see the light of day, and Mark Smalls will just laugh it off, "just an unhappy customer, you get them every once in a while." What happened to "the customer is always right?" Dealers know that customers get swooned by the shiny car they covet, and MOST will look right past the details and end up paying more than they should or not getting all they paid for. Once the deal is done, the customer is merely a number. Shameful. I had really hoped that dealers would by now turn a new leaf, become more TRUTHFUL and more INTERESTED and COMPASSIONATE with their customers. Value them, not abuse them like a commodity. I still want a concession for the interest rate offer they gave me then pulled it. Call me to discuss. I think that is only fair. I asked to speak with the GM (turns out to be Juan Roman) but Mark said he was in charge. Liar. More
Love Toyota dealership. Very honest and respectful. They make car buying simple and easy. A Very honest and respectful. They make car buying simple and easy. A More
Colin provided excellent service. He was friendly, communicative, and made the whole process smooth and easy. Really appreciate the help and great customer care. Thanks, Colin! He was friendly, communicative, and made the whole process smooth and easy. Really appreciate the help and great customer care. Thanks, Colin! More
Freeway Toyota is lucky to have Lionel as a salesmen. We were about to leave the lot when he drives up to us in the perfect car for my mother. We came in strictly to ask questions & check out cars walked We were about to leave the lot when he drives up to us in the perfect car for my mother. We came in strictly to ask questions & check out cars walked out with a beautiful dream car. More
I had a great experience working with the dealership yesterday. They made the entire process easy from start to finish, explained everything clearly, and answered all of my questions without making me f yesterday. They made the entire process easy from start to finish, explained everything clearly, and answered all of my questions without making me feel rushed. I really appreciated that they were helpful and professional without pressuring me into making a decision. More
I had a great experience at this dealership. The staff was very welcoming and provided excellent hospitality throughout the process. They took the time to understand my concerns, needs, and ques The staff was very welcoming and provided excellent hospitality throughout the process. They took the time to understand my concerns, needs, and questions, and made sure I felt comfortable and informed every step of the way. I truly appreciated their professionalism and customer-focused approach. Highly recommend! More



