Freeway Toyota of Gilroy - Service Center

Excellent customer service and service department. Excellent hospitality, quality employees. Everything is excellent. I enjoyed my time there. Thank you so much Freeway Toyota of Gilroy Management and Excellent hospitality, quality employees. Everything is excellent. I enjoyed my time there. Thank you so much Freeway Toyota of Gilroy Management and employees. I love you all. More

One of the worst experience in my life. I will never return to that car dealer. I will never return to that car dealer. More

A bit wait time but snacks and drinks provided helps. Been my maintenance place since I got my car! Been my maintenance place since I got my car! More

Sol was great to work with. He explained what was going to be performed during the service. He communicated with me about the process and made recommendations for the maintenanc He explained what was going to be performed during the service. He communicated with me about the process and made recommendations for the maintenance of the vehicle. Great experience. More

The service department was awesome! Clear, professional, and I didn’t have to wait as long as in the past. Explained everything and answered all my questions. It was an enjoyable experi Clear, professional, and I didn’t have to wait as long as in the past. Explained everything and answered all my questions. It was an enjoyable experience! More

Extremely kind, professional staff. Facility is clean and welcoming. I couldnt be me pleased with my experience Facility is clean and welcoming. I couldnt be me pleased with my experience More

Rep was courteous and knowledgeable. Service was performed quickly. I was checked out about half an hour before I expected. Service was performed quickly. I was checked out about half an hour before I expected. More

Went in for service for the first time to get 25K service. Thought that included an oil change. They told me it was not required for another 5k BUT DID IT ANYWAY and charged me for it. Really need t service. Thought that included an oil change. They told me it was not required for another 5k BUT DID IT ANYWAY and charged me for it. Really need to work on communication guys. Everyone was friendly and the place was clean. Oh, they told me it won't take long at 7:30 am and gave my truck back at 9:30.... wow. also,, they did PREMIUM service.. I think it could have been less expensive non premium service but they did not ask or explain. More

I had my Camry Toyota scheduled for service on March 4, 2022. I was greeted and attended to right away by Carlos Cardoza. He showed me what needed to be done and explained each item to me. I waited from 10 2022. I was greeted and attended to right away by Carlos Cardoza. He showed me what needed to be done and explained each item to me. I waited from 10:30am to 2:30pm. It was not a long wait, unlike another dealership that I’ve frequented in the past. Overall, I’m satisfied with the service rendered. I will definitely return to this dealership for my next service. More

The worse service ever. The so called “director” of service and parts is a pathetic person. He does not have a clue of the essence of good business: keep customers. The owner of the dealer doesn’t hav service and parts is a pathetic person. He does not have a clue of the essence of good business: keep customers. The owner of the dealer doesn’t have a clue of this arrogant employee or he doesn’t care. I contacted Toyota and reported my experience. I will take MY MONEY somewhere else. More