Freeway Ford - Service Center

Repeat Repairs Stemming From Warranty Had to bring my car back for the second time since a massive warranty repair was done on the engine approximately 2,000 miles ago. When I called, an Had to bring my car back for the second time since a massive warranty repair was done on the engine approximately 2,000 miles ago. When I called, an appointment was set for Wednesday but the rep spent time trying to sell me new tires rather than completing the appointment booking so I lost my spot and had to be seen the next day. Rental car was promised when I arrived but not ready. Was told the problem was not covered by warranty even though it was clearly connected to the engine work previously. Still waiting for service manger to call to discuss problem. I used to always rate Freeway 5 stars but the quality of work has significantly dropped over the past 12 months More

Really Quick Service Once in the Service Bay I arrived at Freeway Ford Quick Lane Service 10 minutes to 7 am on a cold Friday morning because my "Low Coolant, Service Required" light came on and I arrived at Freeway Ford Quick Lane Service 10 minutes to 7 am on a cold Friday morning because my "Low Coolant, Service Required" light came on and I didn't want to take any chances with engine trouble for ignoring the light. Big Mistake!! There were already over 6 vehicles ahead of me. Although Colleen and the other service rep were processing us quickly, my vehicle didn't make it into the service bay until about 8:30 am but the service tech quickly took care of the coolant problem and an oil change and I was out of there before 9:15 am. I was disappointed I had to wait longer than normal but know Mondays and Fridays are not the best days to bring in a vehicle and expect a quick turnaround. More

Excellent Service Freeway Ford has always provided me with excellent service and explains exactly what my car needs in understandable language. I will recommend Freeway Freeway Ford has always provided me with excellent service and explains exactly what my car needs in understandable language. I will recommend Freeway Ford to friends. More

Great Service Nolan was a pleasure to work with. He was easy to engage with and was very thoughtful. I would work with him again! Great service! Nolan was a pleasure to work with. He was easy to engage with and was very thoughtful. I would work with him again! Great service! More

New tires Just a FYI. They gave me the wrong keys when I came to pick up my car. They seemed confused about those weren’t my car keys. The manager had to go fin Just a FYI. They gave me the wrong keys when I came to pick up my car. They seemed confused about those weren’t my car keys. The manager had to go find my car keys. The owner of the other car had to go home and get another set of keys. My parents knew the other customer. The service center was hard to get ahold of when it is busy More

Oil Change and recall Your staff was really friendly. They let me know of the recall and got it fix during oil change. I would recommend Freeway Ford to others. Your staff was really friendly. They let me know of the recall and got it fix during oil change. I would recommend Freeway Ford to others. More

excellent Always a good experience at Freeway Ford! Everyone was helpful and friendly. They take great care to send my truck out the door better than it arrived Always a good experience at Freeway Ford! Everyone was helpful and friendly. They take great care to send my truck out the door better than it arrived. More

Good service I am glad that they are now taking appointments for service. This sure makes it easier to have an appointment and not have to guess where you would I am glad that they are now taking appointments for service. This sure makes it easier to have an appointment and not have to guess where you would be in the queue. Service was performed very well as expected. More