Freeway Ford - Service Center

Excellent customer service I ran into scheduling conflicts trying to get my car in for an oil change. The Quick Lane manager scheduled me for a time that normally wouldn't be a I ran into scheduling conflicts trying to get my car in for an oil change. The Quick Lane manager scheduled me for a time that normally wouldn't be available & personally ensured my car was serviced very quickly. They've always been great to work with for service, but they went above & beyond this time. Thanks, gents! More

Recall work Had my Focus towed there a couple weeks ago when it didn't start; they got all recall and warranty work done for me very quickly. Had my Focus towed there a couple weeks ago when it didn't start; they got all recall and warranty work done for me very quickly. More

Always good service and friendly folks. I have been going to Freeway Ford for a lot of years for service on my vehicles. Everyone is always so friendly and helpful - explaining what the iss I have been going to Freeway Ford for a lot of years for service on my vehicles. Everyone is always so friendly and helpful - explaining what the issues are on the vehicle. Pricing has always been very fair. I am glad they are so assessable from my home. The most current visit was for 4 new tires. More

NOT a Quick Lane! I purchased my Ford Edge at this dealership. I appreciated the sales process and really like the vehicle. Having regular service done here is a differ I purchased my Ford Edge at this dealership. I appreciated the sales process and really like the vehicle. Having regular service done here is a different story. I don't blame the service managers or the technicians. The process, however, is very flawed. You cannot schedule regular service. You have to show up and take your chances that there are not several vehicles ahead of yours. The key is to get here very early in the morning... Or so I thought! I arrived this morning at 7:15. The service rep told me they wouldn't be able to start for about 15 minutes because they didn't have techs in yet. This is the worst service process I have ever experienced. I cringe every time I need an oil change (I purchased a service contract when I bought the car). I really question whether I will purchase another vehicle here because of this faulty service process. More

Great service I had my car oil change today. Staff was super nice. The girl at the front desk was very very nice and friendly. I can't remember her name. Service I had my car oil change today. Staff was super nice. The girl at the front desk was very very nice and friendly. I can't remember her name. Service guy came over and gave me the key and thanked me. His name was Nick. He walked me out. Opened the door for me. I was very impressed with his customer service. Nick was very pleasant and soft spoken. Nick thank you very much for such a great service and treatment. More

I am the owner of a 2003 Ford Taurus and have had it serviced at Freeway since I bought the car. Economically times are tough and I would love to get a new car but I just cannot afford the monthly paym serviced at Freeway since I bought the car. Economically times are tough and I would love to get a new car but I just cannot afford the monthly payment right now. So, took it in last week for a winterizing visit to the Quick Lane and I know that I have an oil leak(oh the smell). So, the care was done but...had to go to the regular service department and saw those guys yesterday(11/10/13). Dropped the car off with Oly and a few hours later he called and stated that they could not find the leak and put some dye in the oil and he told me drive it for 400 miles or so and bring it in to see where it is coming from. The best part of it all, even though Oly has tremendous customer service skills....he ran my car thru the wash and there was no charge for the day. What??? No service charge!!! That is amazing customer service and how honest treatment is why I have used your service department since I bought the car. Just a big thank you and thanks for keeping the doors open. Sue More

We brought our car in for warranty service at Freeway Ford since they're the closest Ford dealer to our home even though we didn't buy our car from them. There were a few build issues with our car and Fr Ford since they're the closest Ford dealer to our home even though we didn't buy our car from them. There were a few build issues with our car and Freeway Ford was not willing to help. They claimed that the noise we heard in our steering is normal, claimed than an incorrectly installed door trim panel was acceptable and claimed that there was nothing wrong with our rattling headliner and that we would just have to live with it. I have since taken our car back to the dealer where we bought it and all of these issues have been resolved under warranty. I had a bad experience with the New Car Sales Staff at Freeway Ford when we were shopping for our car but decided to give them a chance for Service business since they're so close to where we live. I will never go back to Freeway Ford. Sandy was courteous and friendly but since Freeway Ford wouldn't help us I can only assume that she wasn't helping us since she was our Service Writer. More

FAST SERVICE SETUP GOT ME IN WITHIN 2 DAYS AND HAD IT FINISHED THE FOLLOWING DAY. ONLY ISSUE WAS A SMALL PIECE OF THE GRILL THAT WAS CRACKED WAS TOTALLY BROKEN WHEN WORK WAS DONE. FINISHED THE FOLLOWING DAY. ONLY ISSUE WAS A SMALL PIECE OF THE GRILL THAT WAS CRACKED WAS TOTALLY BROKEN WHEN WORK WAS DONE. More

I appreciated how honest and attentive Sxott and the mechanic he was working with were. When they initially couldn't diagnose the problem, they set forth to contact the right people to resolve the issue mechanic he was working with were. When they initially couldn't diagnose the problem, they set forth to contact the right people to resolve the issue. I am very happy with the service I received and I will be back. Thank you! More

Mark is very personable. He takes the time to listen and explain. He makes one feel confident and reassured in the quality of service received. explain. He makes one feel confident and reassured in the quality of service received. More