Freeway Ford - Service Center

Additional Problems I had brought my truck in for a couple recalls and general maintenance. I also told them I had a small oil leak on my driveway. They told me it was I had brought my truck in for a couple recalls and general maintenance. I also told them I had a small oil leak on my driveway. They told me it was only a seal needed on the oil plug. Less than one week later I was back now with a much larger oil leak on my driveway. Now I was told that I needed a different part replaced for an additional $400.00. I find it hard to understand how in less than 1 week after service, that this new leak suddenly appeared and was to be repaired on my dime. More

Worst customer service I have ever experienced. I will do anything to avoid going to Freeway Ford ever again. Mr. Gustafson is consistently rude and condescending in manner and tone, interrupting, c I will do anything to avoid going to Freeway Ford ever again. Mr. Gustafson is consistently rude and condescending in manner and tone, interrupting, cutting off and speaking over me and other clients. He quickly escalates a conversation into a shouting match. Over the four years since I purchased my vehicle here, Mr. Gustafson has repeatedly demonstrated a lack of respect for vehicle owners, and a lack of caring about the vehicle itself. He has, perhaps single-handedly, managed to turn me against the Ford Company for life. More

I received excellent service well I was there today getting my oil changed and tires rotated. I will be back the next time I need service. getting my oil changed and tires rotated. I will be back the next time I need service. More

Complete, Fast Service Service was complete and fast. Representatives called with information during service and were honest about cost and service necessity. Will likely re Service was complete and fast. Representatives called with information during service and were honest about cost and service necessity. Will likely return. Only negative: representative (different employee than I worked with day of service) called at 6:30 pm the day after service asking me to fill out a review. This was not appreciated. More

Great costumer service, to the extent that I have not had the desire to try any other dealer for the last ten years and counting. the desire to try any other dealer for the last ten years and counting. More

Oil change It was a fast and friendly experience! Will go back! Took the time to show me what was wrong and needed fixing in my vehicle! It was a fast and friendly experience! Will go back! Took the time to show me what was wrong and needed fixing in my vehicle! More

Great staff and service Freeway made my experience easy and enjoyable. I will continue to visit Freeway Ford for all my Auto needs. The staff is genuine and will go out of Freeway made my experience easy and enjoyable. I will continue to visit Freeway Ford for all my Auto needs. The staff is genuine and will go out of their way to be sure your needs are met. More

Regular oil change and engine oil leak repair An engine oil leak was detected during my routine oil change. The location of the oil leak was discovered and the repair was recommended with the est An engine oil leak was detected during my routine oil change. The location of the oil leak was discovered and the repair was recommended with the estimated total cost for the repair. I knew the danger of not taking care of this , so I scheduled the repair to be completed without delay. The repair was completed in one service day, although the estimated time for completion was four days because of the Christmas holidays. I was immediately notified when the repair was completed and picked up my Ford Escape the same day. The timing was very convenient, since my daughter was visiting within a few days. I was very happy with the repair and the time it took and would recommend Freeway Ford for servicing your vehicle. Dick Kielty More

Quick and easy! I walked in, was immediately addressed, they made nice conversation, provided my service much faster than anticipated! I brought things to work on whi I walked in, was immediately addressed, they made nice conversation, provided my service much faster than anticipated! I brought things to work on while I waited and didn't have time to do them. 😊 More