Freeway Ford - Service Center

Great service & communication throughout the process! My car appeared to have electrical issues and finally would not start. It was towed and dropped off on a Saturday and I got a call 1st thing Monday mo My car appeared to have electrical issues and finally would not start. It was towed and dropped off on a Saturday and I got a call 1st thing Monday morning to confirm it was there and get my details. They contacted me with updates more than once a day for the 3 days they worked on it! Got it back up and running again and they even washed it for me! More

Great, and no BUTS Went in for an oil change and tire rotation - ended up with a new tire and brake pads and a reminder that I had a recall on the passenger side air bag Went in for an oil change and tire rotation - ended up with a new tire and brake pads and a reminder that I had a recall on the passenger side air bag !!! So, even though I ended up with more being done then I thought would be with the check-up - they found a bad tire and brakes - so my family is safer on the road once more. I have been going here since 2010 - bought two new cars and had all my check-ups here and have always left happy --- except for the coffee and they wouldn't give me a Mustang convertible !!!! More

Oil change Went to quick lube early - it was closed for some reason. Service center said it would take nearly 2 hrs. because really busy due to Quick Lube closed Went to quick lube early - it was closed for some reason. Service center said it would take nearly 2 hrs. because really busy due to Quick Lube closed. So I left. Later in PM called - and was told wait was 45 min to one hour. So I went in. Quick Lube still closed. Told Service Adviser Tyler I was in rush, which I was. He said he would see that I got the car back as quick as possible,, despite the crazy day they were having. I was very pleased to get the car back, totally finished including the overall vehicle check, in about 45 min. When I paid, I learned that Quick Lube was closed for the day because someone did not show up. More

EXCELLENT SERVICE Arrived at Quick Lane to have the car battery checked out, battery was bad, battery was replaced. In and out of shop under an hour. Arrived at Quick Lane to have the car battery checked out, battery was bad, battery was replaced. In and out of shop under an hour. More

Good But.... The service adviser Dean G. was very helpful. The but is this --my right front blinker light was not working after I picked up my vehicle (the air ri The service adviser Dean G. was very helpful. The but is this --my right front blinker light was not working after I picked up my vehicle (the air ride compressor was replaced) the front blinker wires were not re-connected. More

Excellent Service Brought my car in for a recall, the guys in the service center were fun, funny and efficient! Just exactly what one wants when dealing with car issues Brought my car in for a recall, the guys in the service center were fun, funny and efficient! Just exactly what one wants when dealing with car issues! They had my loaner ready to go, called when my car was done and made arrangements for me to pick it up after they were out of the office! More

Excellent! Many thanks to your team, quick service and friendly! Finished vehicle faster than expected and all of the people I spoke to were friendly and made th Many thanks to your team, quick service and friendly! Finished vehicle faster than expected and all of the people I spoke to were friendly and made the visit enjoyable! More

Replace vandalized tires Tyler is always on top of things and takes the time to keep me posted on any repair’s progress, We appreciate his help very much! Tyler is always on top of things and takes the time to keep me posted on any repair’s progress, We appreciate his help very much! More

Great Experience! I went in with hopes to have a tire repaired after hearing from Tires Plus that it was urepairable and I needed 4 new tires!! Considering my tires we I went in with hopes to have a tire repaired after hearing from Tires Plus that it was urepairable and I needed 4 new tires!! Considering my tires were just installed this past winter, I went for a second opinion and came to Freeway Ford. Thankfully, I was assisted by a very honest, pleasant, and friendly Jonathan Fern. He confirmed I just needed one tire. Yay! I also requested an oil change. Come to find my battery was literally spewing acid out of the right terminal. Not only that, the acid had damaged teh cable as well. Two expensive repairs! Jonathan was very empethetic to my situaion and again honest about what I absolutley needed to do to get my Explorer in great condition again. He went above and beyond by getting the battery and cable covered under my warranty as my Explorer is still newer. Everything was fixed and I felt very satisfied and greatful with my experience. Freeway Ford is where I go for service normally. It is people like Jonathan and great outcomes that keeps me coming back. More

Oil Change This was my first time here for an oil change. I liked it because they did not pressure me into anything they didn't think was necessary. They never f This was my first time here for an oil change. I liked it because they did not pressure me into anything they didn't think was necessary. They never forced me to get my tires rotated, but suggested it and showed me why I should get them rotated. The customer service was amazing and I will definitely be going back here! More