Freeway Ford - Service Center

good customer service When I first arrived John Loos was very rude to me. I was in my vehicle and I didn't know exactly if I was in the right spot. He shouted at me ion a When I first arrived John Loos was very rude to me. I was in my vehicle and I didn't know exactly if I was in the right spot. He shouted at me ion a sarcastic and demoralizing tone "How can I help you" then I told him what I was there for and he shouted at me "the quick lane is over there" I wasn't sure where I was supposed to go so then he told some other colleague of his "show him where to go" in a nnoyed tone. Walter L was very nice :-)! More

Quick turnaround and Service Advisor Walter was very helpful I called Freeway to see when I could get in to have my brakes looked at. I received immediate assistance with getting my vehicle in the next day. Walt I called Freeway to see when I could get in to have my brakes looked at. I received immediate assistance with getting my vehicle in the next day. Walter Odell was the Service Advisor and was very helpful. More

faster appointments The check engine light came on and stayed on so i caller ford for service. I get a appointment 10 days later not good if i needed the auto. Tom Ki The check engine light came on and stayed on so i caller ford for service. I get a appointment 10 days later not good if i needed the auto. Tom Kieffer More

pleased got attended to right away and while waiting talked to a sales person about brush fenders and was helped immediately. the experience was very pleasing got attended to right away and while waiting talked to a sales person about brush fenders and was helped immediately. the experience was very pleasing. More

CMax Audio Module Replacement Dean diagnosed an audio module failure. This was confirmed by a full diagnostic. AM was replaced and I picked up car as scheduled. So far, everythin Dean diagnosed an audio module failure. This was confirmed by a full diagnostic. AM was replaced and I picked up car as scheduled. So far, everything seems to be working normally. Bryan was concerned that the car was on the lot for a month, but that was the deal I made with Dean when I dropped the car off. I was leaving for 5 weeks in China the next day. More

Excellent service. Vehicle was done in time promised. Always dependable and friendly. It's great to know that you can list your thoughts and concerns about your vehicle and you are well taken care of. Always dependable and friendly. It's great to know that you can list your thoughts and concerns about your vehicle and you are well taken care of. More

Quick service handled right away in the morning. Got out in a reasonable time . Advised me of something to watch for. Will keep an eye on that. handled right away in the morning. Got out in a reasonable time . Advised me of something to watch for. Will keep an eye on that. More

Changed the oil at Quick Lane Service was great. They told me how long I would have to wait until the car was done and they finished on time. Thanks much. Service was great. They told me how long I would have to wait until the car was done and they finished on time. Thanks much. More

Two rattles, neither fixed, one made worse Brought my Ford Edge to Freeway Ford to address two rattles. I was very specific with where they were and how to recreate them. Left my car there for Brought my Ford Edge to Freeway Ford to address two rattles. I was very specific with where they were and how to recreate them. Left my car there for the day, and Ford said they could not find either of them. Disappointed, I asked John (my service rep) to go on a ride with me when I picked it up. We found the rattles within 10 seconds of ramping onto the highway. He said one of the rattles we heard is common and unfixable. He showed me exactly where it is and how it happens. The part looked damaged, which was likely done when the car was fixed for another issue. However, John classified the damage as "cosmetic", because the part still functioned.. even though the part now rattled. I was told that every Edge rattles like that. The fix for that rattle was "turn up the radio", as John put it. By parallel reasoning, does that mean that if Ford dented my door during service they wouldn't fix it because the door still functions? I doubt it. The other rattle I could poke the area and make it stop. I figured that would should be very fixable. But after leaving my car at the dealership for over a week, John told me Ford did the best they could but couldn't fix it. John said that they followed the only work instructions for that area, but it didn't fix it. So they were out of ideas and gave up. Unfortunately, whatever they did to try and fix it actually made the rattle worse. In the end, I brought my car to the dealership 4 separate times for the same issue, and left it there for over a week in total. Neither rattle was fixed, and one was made worse. I would not recommend this dealership. Ford's fixes, per John, were "turn up the radio", "it's not that bad", and "it wouldn't bother me". On the bright side, they did wash my car and fill up the gas tank on the last pickup. Nonetheless, I left disappointed. More

Good experience Thank you Freeway Ford...my son picked up a screw in his tire and it was going flat. I called around for a repair everyone wanted 3 plus hours to er Thank you Freeway Ford...my son picked up a screw in his tire and it was going flat. I called around for a repair everyone wanted 3 plus hours to er it in. You looked at his vehicle when we arrive and we able to get us a tire and back on the road before anyone else would even look:) Thank you! More