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507 Reviews of Freeway Ford - Service Center
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August 18, 2019
excellent beyond expectations Attentive courteous and knowledgeable service. Accommodating to my schedule genuinely friendly. Always a pleasure to do business here. Paul Lovaa Attentive courteous and knowledgeable service. Accommodating to my schedule genuinely friendly. Always a pleasure to do business here. Paul Lovaas provided personal service so that I felt I was the only customer present. He checked on a number of details and made recommendations on savings and for service appropriate for the service record of my truck. I left feeling I had excellent personal service and would always return to Freeway Ford for service. More
by EWL
Verified CustomerEmployees Worked With
Paul Lovaas in the Service Dept. Anthony Sherrell gave me information on the Ford Escape when I visited the show room floor and I felt very welcome and treated like someone special. , Anthony Sherrell
August 16, 2019
Maintenance Service Easy to get an appointment & friendly service. Location not very convenient for me but this was the dealership recommended to me when I bought used ca Easy to get an appointment & friendly service. Location not very convenient for me but this was the dealership recommended to me when I bought used car elsewhere last summer. More
by Susan J
Employees Worked With
Paul
August 15, 2019
Good service on my vehicle however the wait time was long. The service was very good despite the longer than normal wait time. When my was parked sticking out in the roadway where maintenance were crowding the The service was very good despite the longer than normal wait time. When my was parked sticking out in the roadway where maintenance were crowding the roadway placing my vehicle was.exposed to possible damage. More
by aritchie3@freewayford
Employees Worked With
I don’t recall whom I dealt.with in the service department.
August 15, 2019
Malfunction Light Service The staff was friendly. My car was ready quickly. The waiting area was clean. I would have my car serviced there again. The dealership has consisten The staff was friendly. My car was ready quickly. The waiting area was clean. I would have my car serviced there again. The dealership has consistently exceeded my expectations in sales and service! More
by LEWISFRAZIER.LEAH
Employees Worked With
Jonathan Fern
August 12, 2019
good overall experience-price halved for diagnostics only Did not want to repair issue with SYNC screen, but Jonathon worked well with me-told me how I could remedy problem the least expensive way, possible. Did not want to repair issue with SYNC screen, but Jonathon worked well with me-told me how I could remedy problem the least expensive way, possible. More
by IN2ESOX
Employees Worked With
Jonathan Fern
August 12, 2019
Communication + Service Lacking. I was told my car would be done in a few hours after dropping it off. I did drop it off a day early by accident, but the service that followed was inc I was told my car would be done in a few hours after dropping it off. I did drop it off a day early by accident, but the service that followed was incredibly frustrating and poor. I was called that night to say it would be done instead by the next morning at 10 am. When I called the morning they said it would be done, they hadn't even started. On top of that, I was told I could pick my car up after hours because of when I got off of work. I was told to go to reception. I went to get my car around 7, an hour after closing, and found all of the doors locked and lights off. How was I supposed to pick up my car?? I took 3 ubers in those three days, amounting to about $60. Then I was charged $160 for basically a fuel sample, which resulted in them telling me nothing was wrong with my car. That is a ridiculous price for this kind of service. Nolan, in Sales, was amazing. He was the only one in the building when I tried to pick my car up "after hours" and searched for my keys and info. He was very apologetic and understanding. More
by KaylaD
Employees Worked With
Someone named Rick in service., Tyler Sundberg, Nolan Monke
August 09, 2019
Recall repairs Very accommodating re scheduling service. Tyler's repairs were done as promised, and in a timely manner. Will visit again anytime I need an important Very accommodating re scheduling service. Tyler's repairs were done as promised, and in a timely manner. Will visit again anytime I need an important repair. More
by WKER
Employees Worked With
Tyler Sundberg
August 08, 2019
Happy Customer I have used Freeway Ford as my service center for at least 15 yrs. I have always had excellent service at reasonable prices. I needed an oil change I have used Freeway Ford as my service center for at least 15 yrs. I have always had excellent service at reasonable prices. I needed an oil change and brakes replaced because I had nearly 70,000 miles on my 2013 Ford Explorer. I also had a recall on linkage for the rear axle to be completed. Tyler Sundberg was the service rep who helped me out. He gave me an estimate on the work needed and approximate completion time. The price came in lower than the estimate and time shorter. Thanks again for your great service department! More
by BOBCARTERJR
Employees Worked With
Tyler Sundberg
August 07, 2019
Service was excellent as always I have taken my car to Freeway Ford for service since I bought it there new in 2014. I have always been treated with respect and care. The service p I have taken my car to Freeway Ford for service since I bought it there new in 2014. I have always been treated with respect and care. The service people are knowledgeable and professional. I feel confident that they are giving me appropriate recommendations about needed service. I also like the coupons. I feel they are reasonably priced. The location is very convenient as well. Thank you for giving me peace of mind that my car is in the best working order! More
by ESHOLMAN
Employees Worked With
Paul Kunz
August 01, 2019
Great new staff! I see a whole bunch of new faces since my last oil change. The new staff is great! They are engaging and courteous and very helpful! Something else I see a whole bunch of new faces since my last oil change. The new staff is great! They are engaging and courteous and very helpful! Something else I really appreciate is that if you decide to preformed a repair yourself someone is willingly to give you pointers that is definitely very cool. I highly recommend the Freeway Ford Service Center to anyway whether they bought their car there or not and regardless of make or model! More
by SHAWN.FROMALEXANDRIA
Employees Worked With
Paul Lovaas
