Freeway Ford - Service Center

3 stars only because in the end it got fixed When I bought the truck I was told it at sync 3 with Apple car play. When I got home and plugged in a usb cable I found I did not. I called my salesma When I bought the truck I was told it at sync 3 with Apple car play. When I got home and plugged in a usb cable I found I did not. I called my salesman and he said stop in and they will fix it. I arrived at the service center and they laughed at me and said they didn’t have an appointment available for two weeks. My salesman should have told me to make an appointment before I drove there. When I arrived at my appointment two weeks later they did not have the media stack on the things to fix on my truck. So again I went to talk to my salesman. He then brought over a manager to tell me they don’t fix things if they were not in writing when I purchased the truck. Even though I had a been told by my salesman it had it. And have texts messaging also saying it had it. In the end he’s said they would fix it this one time. More

Great Experience Everyone was very nice! They got my car in to get fixed within the next business day and provided a rental car so I could still get to my other commit Everyone was very nice! They got my car in to get fixed within the next business day and provided a rental car so I could still get to my other commitments. I would recommend! More

Top Notch Stopped at Quicklane for routine service. Parts were in for a recall, so decided to have that done as well. Truck was not completed as promised. Se Stopped at Quicklane for routine service. Parts were in for a recall, so decided to have that done as well. Truck was not completed as promised. Service manager comped the oil change because of delay. Freeway obviously valued me as a customer. More

Unexpected Service First, I love Freeway Ford, and have been a customer of theirs for many years. This is the first marginal experience I have had. But the latest intera First, I love Freeway Ford, and have been a customer of theirs for many years. This is the first marginal experience I have had. But the latest interaction was not entirely positive. I brought my car in to get a recall repair. I also requested the appropriate mileage service for my vehicle, as I have the pre-paid maintenance plan. I dropped it off before service opened, and was filling out the key drop as a service manager came out to greet me and ask about the service. I told him the 35k mile service, and he mentioned a brake fluid flush. Not knowing exactly what the plan covered I said sure. However, I didn't know that this service was not covered, so I was surprised to see a charge for $90 on my bill when I picked the vehicle up. I accept some responsibility, as I should know what is covered, but it should have been noted that this service is not included in the package before the work was completed to make sure that was a desired service. More

Ford recall job done quickly and well! Professional and efficient service. Friendly....Advised I fix something that didn't need fixing right a way and so I said "no". There was no pressur Professional and efficient service. Friendly....Advised I fix something that didn't need fixing right a way and so I said "no". There was no pressure from them to have it fixed, which I appreciated. More

Service was great Great group of service providers ! The vehicle was in the shop for a period of time and we were placed in a rental ASAP... thanks to all! Great group of service providers ! The vehicle was in the shop for a period of time and we were placed in a rental ASAP... thanks to all! More

Good experience When I came in for the appointment everything went very quick and smooth very happy. Very nice young man gave me ride home, he was a very good driver. When I came in for the appointment everything went very quick and smooth very happy. Very nice young man gave me ride home, he was a very good driver. More

Train your lubes tech's The lube tech was not in a lube bay so he needed to fill a jug with oil which he commenced to spill all over the engine! He cleaned it up as best as The lube tech was not in a lube bay so he needed to fill a jug with oil which he commenced to spill all over the engine! He cleaned it up as best as he could. He then pull my vehicle out to park it a grabbed the "power" mirrors and yanked them back out. I had to show him how to do it without damaging the units. Train your tech's, and give them the proper tools and work spaces for their jobs! More

Awesome people make this dealership I’m extremely satisfied with my experience at Freeway Ford! From my Service Advisor Tyler, to Jeff Keller, the Technician that worked on it. My truc I’m extremely satisfied with my experience at Freeway Ford! From my Service Advisor Tyler, to Jeff Keller, the Technician that worked on it. My truck runs smoother than it ever has! It’s the people in a company that make it work! Hats off to these valuable employees! Thanks More