Freeway Ford - Service Center

This dealership is in serious need of work. I was working with the General Manager Rob Steward through some issues I am having with a vehicle I purchased from this dealership. Worst experience I was working with the General Manager Rob Steward through some issues I am having with a vehicle I purchased from this dealership. Worst experience of my life. They not only fail to stand by their product, but they treat their customers about as poorly as possible given the professional setting. Some of the highlights of what I was told throughout my experience are: "You must not be a valued customer and are just a guy looking for free stuff" (This one year after spending $40,000 on an explorer). "How do I know you didn't take the lug nuts off yourself and wreck them". And my all time favorite "I couldn't care less if we lose you as a customer, we deal with upset customers all them time". I am not surprised! Find a different Ford dealership, this one is not worth the frustrations that await you down the road. More

Very poor customer service. They reached out a week before Thanksgiving to let me know of a couple recalls they had done to my vehicle in the past that they wanted to re-check as they believe they may before Thanksgiving to let me know of a couple recalls they had done to my vehicle in the past that they wanted to re-check as they believe they may have been done incorrectly or not at all. The first appointment they had was the day before Thanksgiving (11/24). They even offered a free oil change for the inconvenience, but the work had to be done prior to the end of the month (super tight time frame). I was unable to make that work when I live 30+ miles away. At the end of the first week of December (12/7 to be exact), I reached back out via text (the way they have been communicating with me so far, and on the same thread) inquiring about an appointment for the repairs.... No response... January 6 almost a month later, I am now having issues with my door latches that were part of one of the recalls they wanted to re-inspect. I decided to call to get an appointment setup and was put on hold multiple times for over 10 min, I asked for a call back, they agreed. Over 3 hours pass no call back. I call back in and ask to talk to the service manager to let them know of my issues and that all I would like to do is get my vehicle fixed, and for the troubles see if they would still honor the free oil change. The service manager told me that the window for the re-inspection of the repairs expired at the end of last year and they would no longer be able to do that and I should wait until Ford re-submits a recall for the issue sometime in the near future (door not latching, and becoming un-latched at highway speeds). He also advised me that they would not be doing the oil change as that time had passed. This seemed wrong on many levels and horrible customer service so I asked to talk to the GM as this didn't seem right that I am having an issue with a repair they did, they previously wanted to look at and now they won't. The GM stated that I should have came in before the end of November to make this all easier for them, stated they for sure would not do any courtesy oil change and that it would be best if I went to another Ford Dealership to have the warranty work inspected and done. HORRIBLE experience, I highly do not recommend... Go elsewhere. More

These guys sent me a text to check on some Carbon Monoxide thing they installed 4 years ago on an F150. They offered a free oil change, so I brought it in even after I told them I bought my truck fr Monoxide thing they installed 4 years ago on an F150. They offered a free oil change, so I brought it in even after I told them I bought my truck from a different dealer, and asked them to confirm. After an hour drive round trip, they called and told me the service was actually meant for the explorer (that I actually bought from there). So they sent text on wrong vehicle. Then bait and switched on services which aren't even Ford recommended but based on some lower mileage recommendation (which in itself took two passes because the first recommendation list was on the explorer). I have some serious trust issues with these guys and will never go back again. Tad nervous my vehicle will be tinkered with and will break down soon after this 'free' simple oil change and bait and switch for needless services. More

Scammed on the EXTENDED WARRANTY Bought my third new vehicle in the last ten years and made the mistake of buying an extended warranty Ford is refusing to cover it as the vehicle is "commercial" The v vehicle in the last ten years and made the mistake of buying an extended warranty Ford is refusing to cover it as the vehicle is "commercial" The vehicle was sold to me with a graphics package and cargo shelving kit, along with the warranty Under 10000 miles per year and the Transit still has no heat and no air conditioning on an intermittent basis. Warranty was $2700 on the van everyone new was commercial, allowed claims have been zero Freeway Ford did all the selling None of the employees are the same from 2016. Sales and Finance sold the warranty, Ford paid the graphics and shelving The Transit Van is Junk from Day 1 None of the three work there AS EXPECTED More

Big FAIL! Service didn't follow through! I got a call my car was ready. I came to the dealership to get my car, and it turns out they weren't done. I waited an hour and finally demanded my I got a call my car was ready. I came to the dealership to get my car, and it turns out they weren't done. I waited an hour and finally demanded my keys as I had an appointment. More

Smelly truck CV Boot was replaced along with a drive shaft. Oil from boot got on engine parts and burns. Fumes go into heating system in cab. Techs apparently cant CV Boot was replaced along with a drive shaft. Oil from boot got on engine parts and burns. Fumes go into heating system in cab. Techs apparently cant get the oil off. OK while moving.At Stop lights the stink at times requires me to roll down my windows. Not fun on cold Minnesota winter days. Maybe someday it will be gone. More

It was my first experience there. Was excellent and I would recommend to others. Completed the work under the estimated time. Thanks again for the great service! Steve Challeen would recommend to others. Completed the work under the estimated time. Thanks again for the great service! Steve Challeen More

I had a recall fix at this dealer for my 2015 Ford Explorer. The scheduling assistant was very friendly over the phone, they got the job done in a few hours, and they provided a courtesy shuttle to an Explorer. The scheduling assistant was very friendly over the phone, they got the job done in a few hours, and they provided a courtesy shuttle to and from my house. More