Freeway Ford

Air bag recall repair First time at this dealership, was able to schedule an appointment within 2 days. I was in and out within minutes when I dropped my car off, got a rid First time at this dealership, was able to schedule an appointment within 2 days. I was in and out within minutes when I dropped my car off, got a ride back to my work with a very nice driver! Car was ready earlier then promised. I was given a review of other needed repairs and no unnecessary repairs were listed. When I picked up the car, again was in and out within minutes and car was driven up to the door, I didn't have to walk around locating the car. Follow-ups via phone and email were good but maybe overly necessary. More

Excellent customer service I ran into scheduling conflicts trying to get my car in for an oil change. The Quick Lane manager scheduled me for a time that normally wouldn't be a I ran into scheduling conflicts trying to get my car in for an oil change. The Quick Lane manager scheduled me for a time that normally wouldn't be available & personally ensured my car was serviced very quickly. They've always been great to work with for service, but they went above & beyond this time. Thanks, gents! More

Excellent buying experience We bought a new Explorer from Freeway Ford. The whole experience was pleasant and delivered as promised. We also traded in a vehicle and felt we rece We bought a new Explorer from Freeway Ford. The whole experience was pleasant and delivered as promised. We also traded in a vehicle and felt we received a very fair deal. Our salesperson was very helpful start to finish on the process. Would recommend to family and friends to shop there. More

Recall work Had my Focus towed there a couple weeks ago when it didn't start; they got all recall and warranty work done for me very quickly. Had my Focus towed there a couple weeks ago when it didn't start; they got all recall and warranty work done for me very quickly. More

f-15- truck They did a good job walking thru the whole buying process. Also the sales lady explain every thing reel well. Very friendly people and professional. They did a good job walking thru the whole buying process. Also the sales lady explain every thing reel well. Very friendly people and professional. More

Always good service and friendly folks. I have been going to Freeway Ford for a lot of years for service on my vehicles. Everyone is always so friendly and helpful - explaining what the iss I have been going to Freeway Ford for a lot of years for service on my vehicles. Everyone is always so friendly and helpful - explaining what the issues are on the vehicle. Pricing has always been very fair. I am glad they are so assessable from my home. The most current visit was for 4 new tires. More

Good experience and didn't feel pressured. I had a very good experience and my sales person was very helpful and never pressured me. She was very helpful in showing me how things work on the n I had a very good experience and my sales person was very helpful and never pressured me. She was very helpful in showing me how things work on the new car. More

Disappointed Parents were pressured into putting money down on a used car. Later decided to get money back after running vehicle history report and finding out ve Parents were pressured into putting money down on a used car. Later decided to get money back after running vehicle history report and finding out vehicle was in an accident. I contacted the salesperson to give him the information we found and he harassed me by email sending me 5 emails within 2 hours, each email getting progressively more aggressive. He also called my father 3 times within that timeframe. Next day I complained to the general manager about the harassment and provided him copies of the emails. The general manager saw no issue with the aggressiveness of the emails. They finally did refund the money, but not before they "accidently" charged the deposit a second time. More

worst dealership I bought a F150 from them. when I took possession I told the salesman I wanted new tires because the ones that were on it were cracked and chewed up I bought a F150 from them. when I took possession I told the salesman I wanted new tires because the ones that were on it were cracked and chewed up. we back to the dealership the next day and some service guys comes out and measure how much tread is on the tires and there excuse for the chewed up tread was that they were aggressive tires. The second thing is finally drove the truck after dark only to find out I had no working tail lights just brake lights. So far a nice truck but I will never step foot in that place again. this place completely ruined my buying experience. I know they made good money off me and couldn't even pay for new tires More

Buyer Beware My husband and I had the absolute worst experience with this dealership. They sold us a certified pre-owned truck that was a piece of junk from day on My husband and I had the absolute worst experience with this dealership. They sold us a certified pre-owned truck that was a piece of junk from day one. We had it in for repair about every two months in the 1.5 years we owned it, and when we went in to Freeway Ford to inquire why there were so many problems with a so-called "certified vehicle", they gave us a bunch of lines and tried to kick my husband out of the dealership because he was angry. Of course he was angry; we paid top dollar for a piece of junk!!! The GM and sales manager both spoke with us about the issues at one point and neither was willing to take the truck back, despite all the issues we had with it. Thank God we bought the extended warranty, or we'd be out about $9000. Eventually we gave up on this place, traded the piece of junk for a new truck with the help of a better, friendly, customer-oriented Ford dealership, and we will NEVER work Freeway Ford again! More