Freeway Ford

Instrument Cluster Failure on 5 Yr Old F150 The instrument cluster went out on my 2012 F150, it cost $900 to replace, when I went to talk to the dealership manager about my dissatisfaction, he i The instrument cluster went out on my 2012 F150, it cost $900 to replace, when I went to talk to the dealership manager about my dissatisfaction, he immediately passed me off to the Service Manager, he could not get rid of me any quicker. When I asked the service manager (he was nice) if one should expect the instrument cluster to fail on a 5 year old vehicle, he said no, but that Ford would do nothing for me since my vehicle had 100K miles. When I asked to have the failed cluster, he indicated that I would have to pay the $350 core charge to keep it, which means these clusters are easily repairable. I am an engineer who has performed a lot of circuit board failure analysis, the fact that the cluster failure frequency increased over time indicated this was a sign of a solder joint failure. And Ford and Freeway Ford are not willing to stand behind a manufacturing defect, regardless of the mileage, REALLY!? I have a 5 year old Apple iMac computer, the monitor hinge failed, Apple indicated that this should never have happened and covered a $180 repair even though it was out of warranty. Apple has a customer for life. I had 1.5 year old Honda Odyssey, one of the passenger door motors failed, even though out of warranty the dealership covered the $500 repair because it should not have failed. Honda has a customer for life. Ford and Freeway Ford have an instrument cluster failure that should not have ever happened, instead of backing their vehicles, they hide behind the excuse the vehicle has 100K miles, do you think they have a customer for life!? I have owed numerous Fords over the years, and had (3) Fords at the time of the incident, I immediately sold my Escape and when the time comes to replace my Focus and F150, do you think I will replace them with a Ford, NO, because they have CLEARLY demonstrated they will not stand behind them, even if the issue was a manufacturing defect!!!!! More

Dead Battery and New Tires -10 and the car wouldn't start. Battery worked only if jumped. Called Freeway Ford and was told to bring it right over to the Quick Lane and they coul -10 and the car wouldn't start. Battery worked only if jumped. Called Freeway Ford and was told to bring it right over to the Quick Lane and they could install a new battery. Got the car there but the Quick Lane had a 2 hour wait. No worries! Dropped the car off and within 1 hour got a call that the battery was in! They also noticed that my tires were low on tread - which I already knew. Offered a fantastic price on the Goodyear Assurance All Season tires and there was a rebate which they filled out for me and submitted. How easy was that??? LOVE Freeway Ford! Always friendly and always professional! More

Barry McDaniels & Freeway Ford Barry McDaniels made finding the right vehicle for me at the right price easy. He had my budget and wants - found exactly what I was looking for and Barry McDaniels made finding the right vehicle for me at the right price easy. He had my budget and wants - found exactly what I was looking for and made the whole transaction efficient and enjoyable. His attention to detail and quick response made me feel like a partner rather than another "year end customer". More

Wonderful Leased another vehicle from Freeway Ford I worked with Debbie simple and easy I will be back for my next vehicle I am enjoying my new ride I will reco Leased another vehicle from Freeway Ford I worked with Debbie simple and easy I will be back for my next vehicle I am enjoying my new ride I will recommend Freeway Ford see Debbie. More

great service the service dept goes out of its way to make sure you are satisfied Dean in service takes rewsponsibility of issues and follows up to make sure you ar the service dept goes out of its way to make sure you are satisfied Dean in service takes rewsponsibility of issues and follows up to make sure you are taken care of More

My 6th car purchased here. When I come in, I am always greeted instantly, and asked "what can I do to help you?". When Brian showed me the cars I had pre-chosen, he was friendly When I come in, I am always greeted instantly, and asked "what can I do to help you?". When Brian showed me the cars I had pre-chosen, he was friendly, very upbeat and willing to do what needed to be done to get me into the car I wanted. He seems very straight forward and was a pleasure to work with. More

Great service Freeway Ford was great and Brian W. Was awesome. He help me pick out the right escape for me. That is the best suv for me and I can’t thank him enough Freeway Ford was great and Brian W. Was awesome. He help me pick out the right escape for me. That is the best suv for me and I can’t thank him enough. More

2018 Ford Escape I can always count on the staff at Freeway Ford to treat me fair and kind. They are always honest and up front with the options available to me. Th I can always count on the staff at Freeway Ford to treat me fair and kind. They are always honest and up front with the options available to me. This is my 3rd car from Freeway Ford and it won't be my last More

Sales review Justin was great. Bought car from him 3 years ago First visit nothing available meeting our needs. A few weeks later he called that a car I wanted ca Justin was great. Bought car from him 3 years ago First visit nothing available meeting our needs. A few weeks later he called that a car I wanted came in. Not pushy just helpful. Took time to go over car.Followed up next day to check if all ok. I had a bad experience with the Service department recently. Brought former car in for fall special. Told breaks checked out good. A week later needed rear brake job 😡 More