Freeway Ford

Event-Saving Service My Escape developed an exhaust system issue on Tuesday before Thanksgiving. This certainly put my Wednesday travel plans at risk. But, Service Manager My Escape developed an exhaust system issue on Tuesday before Thanksgiving. This certainly put my Wednesday travel plans at risk. But, Service Manager Brian, QuickLane Manager Walter Odell and the QuickLane team took me in and had me on the road before noon Wednesday. Awesome job, guys. You probably cemented my next vehicle purchase from Freeway Ford. More

They really work on getting your business but then drop the We have dealt with a different dealership in the past and unfortunately freeway ford didn’t meet up to the competitors standard. We found freeway ford We have dealt with a different dealership in the past and unfortunately freeway ford didn’t meet up to the competitors standard. We found freeway ford worked hard to get our business, but once we committed, it became difficult to get answers to basic questions or receive information we requested at the sale. It appears that once the sale is done follow up is slow or none. More

30M service I was very pleased with my experience. No one gets a 5 Star rating from me because there is always room for improvement by everyone. I was very pleased with my experience. No one gets a 5 Star rating from me because there is always room for improvement by everyone. More

10k service Using the Quick Lane service worked out well. There wasn't any noticeable wait time and completed when expected. Everything was explained after wor Using the Quick Lane service worked out well. There wasn't any noticeable wait time and completed when expected. Everything was explained after work was done and Jonathan said to call and see if there were any recalls or such as why the display goes haywire ocassionally. More

Post car-sale follow up and repair I purchased my used Ford C-Max Hybrid Energi from Freeway Ford in Bloomington MN. I love the car but a week after the purchase I went to start it in t I purchased my used Ford C-Max Hybrid Energi from Freeway Ford in Bloomington MN. I love the car but a week after the purchase I went to start it in the parking lot at my work and found the 12V battery dead for no apparent reason. After jump starting it I brought it back to the dealer to search for the problem. They tested the battery and ran a diagnostic check but it came up negative. I vowed to bring it back if it this happened again. Sure enough the battery died again a week later under the same conditions as the first time. I brought the car back to the dealer a second time. They gave me a free loaner car as they kept the car to monitor with test equipment all day but still could not replicate the problem. So I drove it home and about a week later the battery died again. So I called the manager and he offered to replace the battery for free, which he did and I have not had the problem since. Thank you Freeway Ford for standing behind the cars you sell! More

Great customer service Tyler was helpful, calm, courteous and made sure that the repair was done right. He answered all questions I had, and got me in for service quickly ev Tyler was helpful, calm, courteous and made sure that the repair was done right. He answered all questions I had, and got me in for service quickly even during a very busy time for them. More

Fabulous employees and service! The employees are so friendly, efficient, and helpful! I trust them 100% with all of my automotive needs, and have found scheduing service to be incre The employees are so friendly, efficient, and helpful! I trust them 100% with all of my automotive needs, and have found scheduing service to be incresibly easy! I have have never been disappointed! More

Great Experience Tim and Shane did a great job in showing me how I could get into a new 150 and trade in my 2013 f150. This is the 3rd truck I have purchased from Free Tim and Shane did a great job in showing me how I could get into a new 150 and trade in my 2013 f150. This is the 3rd truck I have purchased from Freeway Ford since 2008 and this is by far the best customer service experience i have had with Freeway Ford. They made the hole process painless and answered all my questions and concerns. I would gladly recommend Tim and Shane to my family and friends if they are in need of a new or used car or truck. More

Excellent Customer Care! Brian Ward was outstanding! From the moment we met until my new Ford F-150 was delivered I felt like he gave me excellent personal attention and kept Brian Ward was outstanding! From the moment we met until my new Ford F-150 was delivered I felt like he gave me excellent personal attention and kept me updated along the way. I have already recommended Freeway Ford to a friend! Thanks! More

Best service Polite, goes out of his way to help. Excellent service. Above and beyond. Fits me in the schedule when I need their help. Respectful to me and his cow Polite, goes out of his way to help. Excellent service. Above and beyond. Fits me in the schedule when I need their help. Respectful to me and his coworkers. More