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Freeway Ford
Bloomington, MN
951 Reviews
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Showing 951 reviews
November 26, 2018
Knowledge of the issue efficient and very helpful Good to work with was able to give me direction /next steps I need to take without pushing any agenda. Helpful and easy to talk to. Good to work with was able to give me direction /next steps I need to take without pushing any agenda. Helpful and easy to talk to. More
by BILBROM
Verified CustomerEmployees Worked With
Jonathan Fern
November 26, 2018
Friendly people - over extended staff I purchased my Ford F150 from this dealer and had a fantastic experience. For the past 2 years I have been bringing my truck to Free Ford for service I purchased my Ford F150 from this dealer and had a fantastic experience. For the past 2 years I have been bringing my truck to Free Ford for services (oil change/ safety recalls/ big preventative maintenance). First, there has never been an issue (that I am aware of) with the quality of their work. My main issue is in the customer service of the departments. This most recent visit I dropped off my truck for several safety recall repairs. I called back later in the day to inquire when my truck was done and the person on the phone couldn't seem to locate my truck or even tell me what time it would be done. Prior to this the vast majority of my visits were in the quicklane service where I would drop off my truck and wait in the lobby. Every time I asked how long it would take and every time it took 1-2 hours longer than I was told. Very disappointed and I have started looking for somewhere else to bring my truck. More
by HOOYMAN84
Employees Worked With
Walter Odell
November 24, 2018
Always friendly and expert staff to meet your expectations. Appointment was easily made to drop off new F-150 to have Linex bedliner installed. Loaner was ready to go and truck was done,ready for pickup sooner Appointment was easily made to drop off new F-150 to have Linex bedliner installed. Loaner was ready to go and truck was done,ready for pickup sooner than expected. More
by THEHIRTES05
Employees Worked With
Tim Ross, Dean Gustafson
November 24, 2018
Great service as usual Service was completed when they said it would be . At the time they were short handed and were still able to get the work done Service was completed when they said it would be . At the time they were short handed and were still able to get the work done More
by SPASZKIEWICZ
Employees Worked With
Jonathan Fern, Walter Odell
November 24, 2018
I thought they were very nice and worked fast! I liked their service and their friendly manner was so refreshing! Don't change! I will most definitely bring my car back again because I enjoyed the I liked their service and their friendly manner was so refreshing! Don't change! I will most definitely bring my car back again because I enjoyed the service atmosphere. More
by SUZI Q
Employees Worked With
Jonathan Fern
November 24, 2018
Too many returns to shop. Took over 3 weeks to repair transmission which was under warranty, did receive loaner car. Though it took a very long time it was not major inconvenie Took over 3 weeks to repair transmission which was under warranty, did receive loaner car. Though it took a very long time it was not major inconvenience. Needed to return twice for issues connected to their service recall. Inconvenient since they do not have loaner cars for items which connected to their initial repair. Did not feel respected by Ryan. I am still dealing with potential issues connected to prior repair. Should have option for loaner and if not under warranty then user pays for use of car. More
by Angela46
Employees Worked With
Ryan Neis, Dean Gustafson
November 23, 2018
Mgr Coupon..Express Lane My experience was courteous, efficient and I was very satisfied with my service. I would definitely recommend Freeway Ford. Walter in service depart My experience was courteous, efficient and I was very satisfied with my service. I would definitely recommend Freeway Ford. Walter in service department was extremely helpful. More
by bootzer83
Employees Worked With
Walter Odell
November 23, 2018
Effective communication Always greeted immediately, professional staff. Good communication. Exceed expectations. Worked with Dean. Excellent customer waiting room, TV, coffee Always greeted immediately, professional staff. Good communication. Exceed expectations. Worked with Dean. Excellent customer waiting room, TV, coffee and sometimes popcorn at the right time. More
by klheaner
Employees Worked With
Lincoln in business office., Gregg Brandt, Tim Ross, Dean Gustafson
November 23, 2018
Disappointed All went well on purchasing my new vehicle until, shortly after purchase I received a recall notice and found out that there is no loaner vehicles. All went well on purchasing my new vehicle until, shortly after purchase I received a recall notice and found out that there is no loaner vehicles. That I would have to rent a car when my vehicle is in getting the recall taken care of. I am very disappointed in this as this is as paying about 45k that the dealership or Ford cannot step up and supply a vehicle as a loaner. Not happy. I am very happy with my F150 overall, just this service issue of not being supplied a loaner rubs me the wromg way. More
by F150 guy
Employees Worked With
Fernando Escobal, Tyler Sundberg
November 22, 2018
Great service Excellent service, gave me options constant communication regarding the process of servicing my car. Always pleasant, knowledgeable and courteous. I h Excellent service, gave me options constant communication regarding the process of servicing my car. Always pleasant, knowledgeable and courteous. I have bought my last 3 cars at freeway Ford. More
by PATVITALE66
Employees Worked With
Dean Gustafson
