Freeway Ford
Bloomington, MN
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Great service experience!!! Tyler did a fantastic job! He made sure that all of my questions were answered and the vehicle issues corrected. I will continue using Freeway Ford Tyler did a fantastic job! He made sure that all of my questions were answered and the vehicle issues corrected. I will continue using Freeway Ford for my vehicle purchases and service. More
Normally, great service, but this time it lacked I have always recommended Freeway Ford for service, but this time I left discouraged. I had scheduled an appointment for an audio problem. They were u I have always recommended Freeway Ford for service, but this time I left discouraged. I had scheduled an appointment for an audio problem. They were unable to replicate the problem. However, when they brought me my car to leave, the problem occurred again. I left the car on and went to get the service adviser. He tried to do a couple of things to fix it but said all the technicians were gone and I would have to schedule another appointment and maybe leave it for 2-3 days. In talking to other Ford owners, this same problem has happened to them and it is a known issue. This service adviser didn't appear to know anything about this as a more global problem. I understand they can't do anything about it when it doesn't happen if it is there...but it did happen and all I could do was leave without sound coming out of my radio again. More
good experience I arrived just after 4 p.m. & they were busy. It took almost an hour but the customer lounge in the fast lane is a nice place to wait in. they got my I arrived just after 4 p.m. & they were busy. It took almost an hour but the customer lounge in the fast lane is a nice place to wait in. they got my work done as quickly as they could that night & as always the service was curious & friendly. More
Awesome I received excellent service and was appreciated and respected by Jonathan Fern. He explained to me what they were going to do and when my service was I received excellent service and was appreciated and respected by Jonathan Fern. He explained to me what they were going to do and when my service was completed, he shook my hand and expressed his gratitude for my business. He also liked my 2016 Mustang Convertible. 😀😍😀 More
Accommodating when things were not working out! Went to get new plates installed and also a signal reflector on the front lightrepaired that had come loose, this was all scheduled when I arrived the Went to get new plates installed and also a signal reflector on the front lightrepaired that had come loose, this was all scheduled when I arrived the tech said will take a picture of the light lense and send it off to ford for approval, and you can schedule another appointment. It’s a 2 hr round trip so I was not happy. Thanks goodness the sales mgr got involved and they came up with a solution to fix it with parts available and my 1 hour visit turned into 3 hrs but I didn’t have to have another trip to make. They also gave me a loner to drive for lunch. So all in all after a bit of stress it got resolved. More
Oil change As usual the crew at Freeway Ford did a great job with the oil change and followup. I will be back again for service. Keep up the good work. As usual the crew at Freeway Ford did a great job with the oil change and followup. I will be back again for service. Keep up the good work. More
Great service as usual. Thanks again I came in for an oil change on a very busy cold day. They washed my car first so it wouldn't freeze up when I left. Then to my surprise they showed I came in for an oil change on a very busy cold day. They washed my car first so it wouldn't freeze up when I left. Then to my surprise they showed me what was under the hood -- a mouse nest -- which they then removed and checked for any damage or critters. Thankfully, no damage nor critters. They promptly completed the oil change, tire rotation, informed me of an item for future attention, and sent me on my way -- all at a great price. I am sorry I didn't get the name of the mechanic who was very professional and did a great job as well as the service advisor. Thanks again. More
Oil changed Freeway Ford has always been a reliable place for my ford service and always on top. Thanks Freeway Ford for keeping tidy records and knowing what’s g Freeway Ford has always been a reliable place for my ford service and always on top. Thanks Freeway Ford for keeping tidy records and knowing what’s going on. More
replaced molding that fell off A short phone call was enough to initiate the process. It helped the frustration ease. Tyler was prepared and ready once the molding was received. Th A short phone call was enough to initiate the process. It helped the frustration ease. Tyler was prepared and ready once the molding was received. Thanks for expediting. More
Gas tank hatch now loose Service department had the car a day longer than indicated, but assured me that it was no problem to keep the loaner car. Ryan was super helpful and e Service department had the car a day longer than indicated, but assured me that it was no problem to keep the loaner car. Ryan was super helpful and even ran after me to return my thermos that I had left in the loaner car. I can’t stress enough that the service staff of freeway ford is amazing and super helpful. Unfortunately I think ford sold me a awesome car that is falling apart at 35k that’s sad and shameful. I can’t imagine it was the service center, but the gas cap doesn’t seem stay securely shut anymore and i don’t remember that prior to my bringing it to the shop. More