Freeway Ford

Oil change Good job, the staff accommodated my late arrival on a Saturday and completed the work in time for my pick up. Thanks. Pretty simple work. Good job, the staff accommodated my late arrival on a Saturday and completed the work in time for my pick up. Thanks. Pretty simple work. More

Outstanding Customer Service from Start to Finish Within less than 8 hours (most were overnight hours) of my online inquiry for a Honda Odyssey, I was in direct contact with the store manager! Most de Within less than 8 hours (most were overnight hours) of my online inquiry for a Honda Odyssey, I was in direct contact with the store manager! Most dealerships assign online inquiries to other sales representatives but working directly with the manager made the information gathering and price confirmation process SO SIMPLE, RELAXED, and there were NO GAMES! The manager was quick to respond to my questions via email, text, and phone call depending on my preferences, and was truly invested in my personal satisfaction with the sale. I requested a trade-in on my '99 Toyota Camry as part of my purchase for the Honda Odyssey and was given above the Kelly Blue Book price to help me stay within budget for the new vehicle; all confirmed via phone and email before stepping foot onsite at the dealership. Prior to visiting the dealership for a test drive and potential sale, I was told by the manager that he would not be available in the evening and needed to pass my information to another team member. The manager made the transition seamless by briefing the new representative on our agreed upon price of the Honda, and trade-in value for the Camry so there would be no surprises, negotiations, or hassles. It was the most positive, calm, easy car buying experience I have ever had! When we arrived at the dealership, the new representative had the car cleaned and ready for our test drive, was extremely informative about all the features and functionalities of the car and let me take as much time exploring the car as needed. I had brought my husband and toddler with me to the dealership and the staff could not have been more friendly or accommodating with our family. When we were ready to buy the car, we were taken inside to meet with the sales representative who was also briefed on our confirmed price of the Honda and trade-in value of the Camry with no questions asked. Therefore, the buying process was simple and easy with no surprises or hidden fees. The dealership stayed open a little late for us to complete the buying process and our representatives walked us out to our new car (already on with the heat running!) to make sure we had all questions answered before pulling away. We are thrilled with our new addition and fully trust, recommend, and support Freeway Ford for future purchases for ourselves and family and friends. Every person that we were in contact with was professional, personable, authentic, knowledgeable, quick to meet our needs, and of the highest integrity! The only complaint: We left the lot in our newly purchased Honda Odyssey that evening with a 1/4 full fuel tank. I wish that they would have filled the tank for us as part of the purchase process. More

Great Had a lot of maintenance to get done and the staff were very nice. Spent a few hours there and they showed me the condition of the parts getting repla Had a lot of maintenance to get done and the staff were very nice. Spent a few hours there and they showed me the condition of the parts getting replaced as well. More

Service All service performed on time with no price surprises....the carwash after is a nice touch as well but the main thing is the staff is knowledgeable an All service performed on time with no price surprises....the carwash after is a nice touch as well but the main thing is the staff is knowledgeable and courteous always!!! More

Excellent Service We had a great experience at freeway Ford this week. They met our needs by showing us the exact cars we had in mind and Rick was very knowledgeable ab We had a great experience at freeway Ford this week. They met our needs by showing us the exact cars we had in mind and Rick was very knowledgeable about each vehicle! Thanks for helping us out! More

Dean the diesel wizard My diesel 350 was in great hands with Dean. He diagnosed the loss of power I had on the coldest day in 23 years and it wasn't due to diesel gelling. My diesel 350 was in great hands with Dean. He diagnosed the loss of power I had on the coldest day in 23 years and it wasn't due to diesel gelling. More

Purchase of new Ford Raptor Barry went above and beyond to assist me with finding the perfect Raptor! He held the vehicle for me until I could get there! Barry is professional, c Barry went above and beyond to assist me with finding the perfect Raptor! He held the vehicle for me until I could get there! Barry is professional, courteous and made this a fun purchase! I will send everyone I know to him and I highly recommend Freeway Ford! Thank you!!!! More

Friendly, prompt service. Thorough explanation of work done. Professional & personable. Waited in larger waiting room. Great coffee choices. Popcorn a plus. Comfortable chairs. Thorough explanation of work done. Professional & personable. Waited in larger waiting room. Great coffee choices. Popcorn a plus. Comfortable chairs. Pleasant staff. Throughout. Thank you. More

Slow, Tough to work with Bad customer service. Will no longer be coming to this ford dealer anymore. I had to call to get update as to why my car was not done, when I needed Bad customer service. Will no longer be coming to this ford dealer anymore. I had to call to get update as to why my car was not done, when I needed it by the weekend. My car also came back with change engine oil light when I just got the oil changed a week prior. Also they did not inform me they had to jump my car to start it when I picked it up, which ended in me having to call them 15 min later to come jump me. More

Great experience My service experience exceeded expectations. I dropped off the car on a Sunday with no appointment and it was done by Monday night. A very easy proces My service experience exceeded expectations. I dropped off the car on a Sunday with no appointment and it was done by Monday night. A very easy process. More