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Freeway Ford
Bloomington, MN
951 Reviews
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Showing 951 reviews
March 11, 2019
Dissatisified customer Overall I was satisfied with the level of service and professionalism during the drop off for a recall service. However once I picked up the vehicle Overall I was satisfied with the level of service and professionalism during the drop off for a recall service. However once I picked up the vehicle there was trash from the repair left in the vehicle, there was a bolt on the floor, which did not get reinstalled, and the radio antenna was not connected as I cannot listen to the radio. I called the service department back approximately 5 minutes after leaving the dealership and it was clearly an inconvenience for the person I was speaking to. In addition, the individual didn't even offer an apology. Basically he just said to call back and schedule the service to fix the mistake. This is the first time I have been disappointed in the service at Freeway Ford. More
by Joe HERRIAGE
Verified CustomerEmployees Worked With
Dean Gustafson
March 10, 2019
Great Tune-up I was pleased to get great service for a Spring maintenance tune-up and I appreciated being told about also getting a brake flush which we are going t I was pleased to get great service for a Spring maintenance tune-up and I appreciated being told about also getting a brake flush which we are going to be doing shortly. More
by Sheila D
Employees Worked With
Tyler Sundberg, Jonathan Fern, Walter Odell, Ryan Neis, Dean Gustafson, Bryan Stumpf
March 09, 2019
It was super easy and made me feel I made the right decision Fernando was very knowledgeable and knew the answers to our questions. He was very friendly and I would recommend him and this dealership to a friend. Fernando was very knowledgeable and knew the answers to our questions. He was very friendly and I would recommend him and this dealership to a friend. More
by Kienna247
Employees Worked With
Fernando Escobal
March 09, 2019
Great service! Jon was very professional, friendly and informative. He was able to get us in and out of the shop in very short order with the problem solved. Jon was very professional, friendly and informative. He was able to get us in and out of the shop in very short order with the problem solved. More
by RickT
Employees Worked With
Jonathan Fern
March 07, 2019
Ford Escape maintenance Attentive, effective service. We continue to return to Freeway Ford for our ongoing service needs. Staff is friendly and efficient. We appreciate kn Attentive, effective service. We continue to return to Freeway Ford for our ongoing service needs. Staff is friendly and efficient. We appreciate knowing we can trust Freeway Ford to work on our vehicles. We are not affiliated with any dealership or service center - just regular customers. More
by customer
Employees Worked With
Walter Odell
March 07, 2019
Airbag recall/replacement and oil change I have been a customer since 2005! And I will take my 2005 Mustang no place else! I can honestly say I trust Freeway Ford to work on my car! I have been a customer since 2005! And I will take my 2005 Mustang no place else! I can honestly say I trust Freeway Ford to work on my car! More
by MRSCOTTJR
Employees Worked With
Jonathan Fern, Dean Gustafson
March 06, 2019
Return repair on My 2015 Edge. After having a purge valve replaced on my Edge the engine light illuminated again. The service manager said to return the car for service. They provid After having a purge valve replaced on my Edge the engine light illuminated again. The service manager said to return the car for service. They provided a new Escape as a loaner and made the necessary repairs at no cost to me. More
by Wolffbyte
Employees Worked With
Bryan Stumpf
March 05, 2019
Service at Free way ford The service was very friendly but there is still an issue with the echoboost. Service is unable to correct the problem. The car stops at stop sign/st The service was very friendly but there is still an issue with the echoboost. Service is unable to correct the problem. The car stops at stop sign/stop light and does not automatically start like it supposed too. This doesn't happen all the time. Service was unable to indentify the problem and suggested I monitor. More
by KROSS55337
Employees Worked With
Brian Steinhorst, Tyler Sundberg, Ryan Neis, Dean Gustafson
March 05, 2019
Maintenance plan part of lease agreement , paid extra for it. Oil ,wiper blades , rotated tires. Did not wash vehicle which I think is stupid but I have complained a part of lease agreement , paid extra for it. Oil ,wiper blades , rotated tires. Did not wash vehicle which I think is stupid but I have complained about that before More
by burtman0
Employees Worked With
Don’t know names
March 05, 2019
Amazing Car Buying Experience Absolutely an amazing time purchasing a vehicle! Bill was so helpful in finding me the right vehicle and spent so much time test driving vehicles!!! T Absolutely an amazing time purchasing a vehicle! Bill was so helpful in finding me the right vehicle and spent so much time test driving vehicles!!! The environment is so friendly and welcoming, would definitely recommend friends and family looking for a vehicle to stop here! More
by Amanda
Employees Worked With
Bill Archuleta
