Freeway Ford

Oil change Walter was friendly, knowledgeable, helpful, and professional. The service was done quickly and I was contacted about the results. There were no surpr Walter was friendly, knowledgeable, helpful, and professional. The service was done quickly and I was contacted about the results. There were no surprises and Joey the shuttle driver was also courteous and professional. It was a good experience. More

Professional, courteous, fast, thorough, and friendly. The manager was very courteous and friendly. The mechanics were very fast and did a very thorough job of changing oil and checking over my car. Over a The manager was very courteous and friendly. The mechanics were very fast and did a very thorough job of changing oil and checking over my car. Over all the appointment was very professional. More

Great customer service I brought my 2017 Escape in because it was making some noises that were concerning.. Jonathan was very helpful and kept me updated daily on the work I brought my 2017 Escape in because it was making some noises that were concerning.. Jonathan was very helpful and kept me updated daily on the work that was being performed. The issue was fixed quickly and my car is running great again! More

Great service Service staff were wonderful! They told me things but did not push me to have them completed; service staff jokes around, both of which was wonderful! Service staff were wonderful! They told me things but did not push me to have them completed; service staff jokes around, both of which was wonderful! Thank you for the great service. More

I can always trust Freeway Ford I have a beautiful, 19 year old F-250 Super Duty Crew Cab I bought new in the fall of 2000 from Freeway Ford. I've never trusted anyone else to servic I have a beautiful, 19 year old F-250 Super Duty Crew Cab I bought new in the fall of 2000 from Freeway Ford. I've never trusted anyone else to service the truck I call "SuperGirl" because they know what they are doing, they get it done right, and they always know that truck repairs aren't cheap so let's make sure we do the best job we can for the customer. I hate to buy truck repairs, but when they need to be done, Super Girl always gets taken to Freeway. More

Great service Very helpful and service was great and vehicle was ready when promised. Would highly recommend the service department, ans the service process. test t Very helpful and service was great and vehicle was ready when promised. Would highly recommend the service department, ans the service process. test test test More

Informative and Respectful I like to do my own car work, but sometimes I just can't diagnose the problems. I told this to Tyler at Freeway Ford and they performed their diagnosi I like to do my own car work, but sometimes I just can't diagnose the problems. I told this to Tyler at Freeway Ford and they performed their diagnosis and let me know what repair they would do. They provided me a full parts list as well as an estimate on the work. Tyler even answered my service questions about which bolts I should be replacing and a recommendation on adjusting my service intervals. I was really pleased with the attention they provided even knowing I wasn't going to have them do the service so I made sure to at least purchase the parts from them. More

Routine Maintenance Done Right We hate getting work done on cars, that is why we bring our vehicles to Freeway Ford for regular oil changes and routine maintenance. Walter has helpe We hate getting work done on cars, that is why we bring our vehicles to Freeway Ford for regular oil changes and routine maintenance. Walter has helped us the past few times and the experience is great. Thank you Walter and Freeway Ford. More

Problem solvers Thorough in the service department. Took care of the problem I presented to them and worked it. Kept me informed along the way from start to finish. Thorough in the service department. Took care of the problem I presented to them and worked it. Kept me informed along the way from start to finish. More

Did not meet initial ETA on repair, but went the extra mile My car was not ready as initially promised, but the rep went the extra mile to ensure I had a rental ready with minimal delay. He also washed my car T My car was not ready as initially promised, but the rep went the extra mile to ensure I had a rental ready with minimal delay. He also washed my car TWICE, as it had sat outside all weekend. 2 other items to note: 1) I never received followup phone calls, for either checking on the initial appt., nor when it was finally finished the following day. I had to initiate a phone call to check status each time. 2) Each time I called the service dept. (3 times to sched. appt, and each status check), I was placed on hold for an EXCESSIVE amount of time. Once as long as 10 minutes. That MUST be improved!!! More