Freeway Ford

Oil change Went to quick lube early - it was closed for some reason. Service center said it would take nearly 2 hrs. because really busy due to Quick Lube closed Went to quick lube early - it was closed for some reason. Service center said it would take nearly 2 hrs. because really busy due to Quick Lube closed. So I left. Later in PM called - and was told wait was 45 min to one hour. So I went in. Quick Lube still closed. Told Service Adviser Tyler I was in rush, which I was. He said he would see that I got the car back as quick as possible,, despite the crazy day they were having. I was very pleased to get the car back, totally finished including the overall vehicle check, in about 45 min. When I paid, I learned that Quick Lube was closed for the day because someone did not show up. More

Very pleased! Patrick was very helpful in helping me decide on the new vehicle that I wanted to purchase. I appreciated his “no pressure” approach to making the sa Patrick was very helpful in helping me decide on the new vehicle that I wanted to purchase. I appreciated his “no pressure” approach to making the sale happen in a timely manner. I felt respected and he was an attentive listener to ensure that I got the features and extras that I wanted on my new vehicle. More

Exceptional sales service Barry, as always, went out of his way to be helpful and thorough in the sale of my new car. Could not ask for a better person to buy a car from (and Barry, as always, went out of his way to be helpful and thorough in the sale of my new car. Could not ask for a better person to buy a car from (and there have been several)! More

Excellent! Many thanks to your team, quick service and friendly! Finished vehicle faster than expected and all of the people I spoke to were friendly and made th Many thanks to your team, quick service and friendly! Finished vehicle faster than expected and all of the people I spoke to were friendly and made the visit enjoyable! More

Very positive Would recommend to friends. The service was prompt, polite and professional. When Brian Ward was away he was ably covered by another Brian so the pr Would recommend to friends. The service was prompt, polite and professional. When Brian Ward was away he was ably covered by another Brian so the process was seamless. More

Replace vandalized tires Tyler is always on top of things and takes the time to keep me posted on any repair’s progress, We appreciate his help very much! Tyler is always on top of things and takes the time to keep me posted on any repair’s progress, We appreciate his help very much! More

Great Experience! I went in with hopes to have a tire repaired after hearing from Tires Plus that it was urepairable and I needed 4 new tires!! Considering my tires we I went in with hopes to have a tire repaired after hearing from Tires Plus that it was urepairable and I needed 4 new tires!! Considering my tires were just installed this past winter, I went for a second opinion and came to Freeway Ford. Thankfully, I was assisted by a very honest, pleasant, and friendly Jonathan Fern. He confirmed I just needed one tire. Yay! I also requested an oil change. Come to find my battery was literally spewing acid out of the right terminal. Not only that, the acid had damaged teh cable as well. Two expensive repairs! Jonathan was very empethetic to my situaion and again honest about what I absolutley needed to do to get my Explorer in great condition again. He went above and beyond by getting the battery and cable covered under my warranty as my Explorer is still newer. Everything was fixed and I felt very satisfied and greatful with my experience. Freeway Ford is where I go for service normally. It is people like Jonathan and great outcomes that keeps me coming back. More

Very happy Anthony was friendly and easy to work with. We met him at the auto show and he answered our questions. The dealership seemed very nice. And he got us Anthony was friendly and easy to work with. We met him at the auto show and he answered our questions. The dealership seemed very nice. And he got us a vehicle that we wanted. More

the sales experience was very good Tony help me out.. the sales experience was very good Tony the sales guy was very knowledgeable for a new guy and got me exactly what I was looking for however when I go the sales experience was very good Tony the sales guy was very knowledgeable for a new guy and got me exactly what I was looking for however when I got into the office and was buying the truck the finance manager I believe his name was Lincoln when I declined the extended warranty he got very defensive and actually got very mean and made me feel very uncomfortable.this is like the 10th vehicle I bought from freeway Ford and I like the people over there however making someone feel like crap because he doesn't want to buy a 6 or $7,000 warranty is unacceptable in my mind.. More

Oil Change This was my first time here for an oil change. I liked it because they did not pressure me into anything they didn't think was necessary. They never f This was my first time here for an oil change. I liked it because they did not pressure me into anything they didn't think was necessary. They never forced me to get my tires rotated, but suggested it and showed me why I should get them rotated. The customer service was amazing and I will definitely be going back here! More