Freeway Ford

Excellent customer service Scheduling a service that was covered under my warranty was easy and fit into my schedule. The staff were efficient and got me through the process qu Scheduling a service that was covered under my warranty was easy and fit into my schedule. The staff were efficient and got me through the process quickly. I was pleasantly surprised by the BONUS. A car wash! More

sent hevicle in for recalls and and alignment. Tyler did a great job, got the repairs completed as promised! Delivers on his promise. would definitely recommend this dealer! From the General Manage Tyler did a great job, got the repairs completed as promised! Delivers on his promise. would definitely recommend this dealer! From the General Manager Rob Stewart on down the line this dealer has delivered. More

2018 Escape I feel the service provided was done correctly. I still double check when I return home, that’s the habit of a former mechanic. The staff are friend I feel the service provided was done correctly. I still double check when I return home, that’s the habit of a former mechanic. The staff are friendly and helpful. More

Did Not Fix problem and not told until after I paid the Bil Had vehicle in to diagnose front end clunking noise. Service recommended some front end work and while doing the work suggested front brake pads and Had vehicle in to diagnose front end clunking noise. Service recommended some front end work and while doing the work suggested front brake pads and later thought we should do rear break pads as well. Thought I'd save an extra trip in and a day without a vehicle. Took an extra day to get it all done. $2,200 dollars later as I was paying the bill Paul mentions that the clunking sound is still there and I'd have to set another appointment and pay another diagnosis fee to investigate further!!!!!!!!!! Absolutely unbelievable!!!!! I was called by Freeway Ford on Monday for feedback. I shared my experience with her and said she'd pass on to the Service manager who will probably contact me. It's Friday and no such contact. Again, unbelievable!!!!!!!! More

great The purchase process was smooth and very enjoyable but this review form is tedious. Freeway has always been great in both sales and service over the The purchase process was smooth and very enjoyable but this review form is tedious. Freeway has always been great in both sales and service over the past 35 years I have been going there. More

Got the job done Service is good, price is fair. We would come back based on the service manager we worked with. He was cordial, informative and was not pushy. Service is good, price is fair. We would come back based on the service manager we worked with. He was cordial, informative and was not pushy. More

good customer service When I first arrived John Loos was very rude to me. I was in my vehicle and I didn't know exactly if I was in the right spot. He shouted at me ion a When I first arrived John Loos was very rude to me. I was in my vehicle and I didn't know exactly if I was in the right spot. He shouted at me ion a sarcastic and demoralizing tone "How can I help you" then I told him what I was there for and he shouted at me "the quick lane is over there" I wasn't sure where I was supposed to go so then he told some other colleague of his "show him where to go" in a nnoyed tone. Walter L was very nice :-)! More

faster appointments The check engine light came on and stayed on so i caller ford for service. I get a appointment 10 days later not good if i needed the auto. Tom Ki The check engine light came on and stayed on so i caller ford for service. I get a appointment 10 days later not good if i needed the auto. Tom Kieffer More

great experience in buying a car all the members of the Freeway Ford team make our vehicle purchase experience great. From the General Sales Manager to the Sales Representative to the all the members of the Freeway Ford team make our vehicle purchase experience great. From the General Sales Manager to the Sales Representative to the Finance Manager, they all presented the dealership as one that had my needs in mind as we completed the transaction. More