Freeway Ford

Experience always good but a little pricey My experience with FWFord is always good.. The only thing is the price caught me off guard for the service that was completed on my escape. My experience with FWFord is always good.. The only thing is the price caught me off guard for the service that was completed on my escape. More

New car purchase. Had a great overall experience with this dealership and everyone I dealt with in purchasing my new vehicle. I would recommend this dealership for anyo Had a great overall experience with this dealership and everyone I dealt with in purchasing my new vehicle. I would recommend this dealership for anyone looking to purchase a new vehicle. More

Warranty Recall Received a letter from Ford about a warranty recall on the rear suspension toe link on my 2017 Explorer. When I brought the car in, Dean, the service Received a letter from Ford about a warranty recall on the rear suspension toe link on my 2017 Explorer. When I brought the car in, Dean, the service advisor explained to me I was a week early from my scheduled appointment, but not to worry he could fit me in. Due to this, it took a bit longer than it would have, but I was happy to be fit in and have it done. He also explained that if they found my wheels out of alignment, they could do the alignment for about half price than if I had it done at a later time. I gave him permission to go ahead with that also. Car was done on time and it drives great with the alignment. More

Good service poor price . Everyone was friendly and helpful. The price and hours to complete the work was more than I’ve paid elsewhere for similar work. . Everyone was friendly and helpful. The price and hours to complete the work was more than I’ve paid elsewhere for similar work. More

made a key for me service ok..................not sure what else I can say. Salesmen were good but did not call me when promised.. no more to say service was friendly service ok..................not sure what else I can say. Salesmen were good but did not call me when promised.. no more to say service was friendly More

Great experience Painless, easy, and low-hassle. I was able to trade in my Cruze for a Fiesta with no money down and drive away with a new car in the same day. Definit Painless, easy, and low-hassle. I was able to trade in my Cruze for a Fiesta with no money down and drive away with a new car in the same day. Definitely the best experience I've had buying a car so far. Walter was very professional and helped me get the exact car I was looking for, and took care to follow up and make sure I got what I needed. Lincoln in the finance area also helped land a good service plan for the car as well. More

Two tires were not there as promised. I brought my SUV in Monday at 7 and the service department was very, very busy. I needed two new front tires and they were to be ordered and in stock I brought my SUV in Monday at 7 and the service department was very, very busy. I needed two new front tires and they were to be ordered and in stock on Tuesday when I came back for the tire mounts and balance. However, when I arrived, the tires were not in and I had to come back two hours later. Again the service desk was unusually busy and congested. No big deal but, I have always had quicker service than this. More

Fix turn signal & check for needed repairs Colleen was very knowledgeable , helpful to me. I have faith in her recommendations. Her helpfulness would make me come back and I would recommend yo Colleen was very knowledgeable , helpful to me. I have faith in her recommendations. Her helpfulness would make me come back and I would recommend your service department. I miss WADE and Phil. More

transmission problem I took my 2014 Ford Cmax hybrid (nearly 95,000 miles) to Freeway Ford service because it had started to make a strange noise when it was regenerating I took my 2014 Ford Cmax hybrid (nearly 95,000 miles) to Freeway Ford service because it had started to make a strange noise when it was regenerating the battery while idling. The reason I picked Freeway Ford is because they had very good service reviews on this site! It understandably took a couple hours for them to diagnose the issue but it turns out there was a major problem with the transmission that required a replacement (still in progress.) Thankfully, the replacement will be covered since the hybrid has a 100,000 mile warranty, and my service advisor, Dean Gustafson, was great about getting a loaner for me (covered by Ford) because I had to go out of town for the weekend. I'm looking forward to getting my vehicle back and will review again after that, but wanted to share that it had been a really good experience so far. (Shout-out also to Loretta in service reception who was super nice!) More