Freeway Ford

I would put 0 stars if it was an option!! Quick lane- Went in for an oil change and it took 4.5 hours of waiting to get my car back. They said I stripped my oil pan and need to come up with $2 Quick lane- Went in for an oil change and it took 4.5 hours of waiting to get my car back. They said I stripped my oil pan and need to come up with $250 plus labor plus paying regular price for my oil change that took forever. After that, my car was leaking oil bad! I brought it back and they put in an oil pan and it leaked even worse!! I brought it back again. They had my car for a week and said the problem was not the oil pan, but the main seal. My car is still leaking really bad!!! My car had NO LEAKS before this oil change!!! I have always gone to Ford for my oil changes to make sure it was done right. I guess I got the wrong Ford Quick Lane tech and now my car, driveway & garage are messed up!!!! Thanks for nothing!!!! More

Customer service Somewhat disappointed in the time necessary to perform service; not as proficient as estimated. Estimated to take 90 min took over 2 hrs to complete. Somewhat disappointed in the time necessary to perform service; not as proficient as estimated. Estimated to take 90 min took over 2 hrs to complete. More

great Excellent service promise made was fulfilled on time. this was a service call to replace a recall. very pleasant personal and did good interacting wit Excellent service promise made was fulfilled on time. this was a service call to replace a recall. very pleasant personal and did good interacting with me. More

Escape Titanium 2019 It was a completely stress free experience. The whole team was attentive and willing to explain the whole process clearly. I loved the model and desi It was a completely stress free experience. The whole team was attentive and willing to explain the whole process clearly. I loved the model and design. I was carefully advised according to my needs and it was not at all any type of aggressive sales style, more like a family warm environment. Awesome! More

Doing A FANTABULOUS JOB !! I have been using the Quick Lane for the last few years since I purchased my Escape from Patrick. I will say that once you purchase a car you become I have been using the Quick Lane for the last few years since I purchased my Escape from Patrick. I will say that once you purchase a car you become family. Patrick knows my name and is super friendly and ready to help in any way he can. You don't buy a car and then they forget you. Rick in the quick Lane was very efficient on getting everything together ! I had issues last time and Rob made sure everything was straightened out and this time it was smooth as silk. If you ever have a problem...LET THEM KNOW, they will fix it. I will be back for my next oil change and hope that Rick is still there as he was SUPER at his job!! More

Excellent experience Have leased a number of vehicles through Freeway Ford and they have always been friendly, great to deal with and they took care of my needs during the Have leased a number of vehicles through Freeway Ford and they have always been friendly, great to deal with and they took care of my needs during the order process. More

Great experience Had very specific needs and payments that we needed the sales guy worked with use over two days to get us what we needed. Couldn't be happier. Had very specific needs and payments that we needed the sales guy worked with use over two days to get us what we needed. Couldn't be happier. More

nice - easy check in - did what I asked and finished in good I live in the neighborhood and wanted to have that old relationship with a car dealer. I appreciate the coupons as then the prices are actually better I live in the neighborhood and wanted to have that old relationship with a car dealer. I appreciate the coupons as then the prices are actually better than I can get any where else. The fact that I can drop in at my convenience and still get the work done in a timely fashion is very important to me. . I do like the reminders in email that help me keep on on my cars needs More

I had an excellent service I was very happy with the service I received at the service center. Tyler Sundberg was very great. I will definitely recommend the freeway Ford. I was very happy with the service I received at the service center. Tyler Sundberg was very great. I will definitely recommend the freeway Ford. More

Pleased Needed to get airbag recall work done and was pleased. It was done quickly and was free so no complaints there. I would recommend this place. Needed to get airbag recall work done and was pleased. It was done quickly and was free so no complaints there. I would recommend this place. More