Freeman Toyota

No pressure, customer friendly sales I cannot stress enough how happy I am as a repeat Freeman customer. Have been driving Toyotas for 20 years, and my last two purchases have been with I cannot stress enough how happy I am as a repeat Freeman customer. Have been driving Toyotas for 20 years, and my last two purchases have been with Freeman. We started with the online search to get an idea for what we were considering, and found the site easy to navigate, with enough information to get started. We were not aggressively stalked when we first walked onto the lot. Our salesman, Mark, answered every question we had and did not try to steer us in any way toward anything but what we were looking for. Every step in the process from inquiry to finalizing the purchase was relaxed, and geared to satisfying us as customers. On top of that, the price we paid came in less than what we compared it to on Edmunds. More

After six vehicle purches I am done with Freeman I have just today purchased my sixth and LAST vehicle from Freeman Toyota. Even though most of these purchases have been good experiences, the salesme I have just today purchased my sixth and LAST vehicle from Freeman Toyota. Even though most of these purchases have been good experiences, the salesmen are becoming increasingly more deceptive and using more and more double-speak. I was frustated by this two wweks ago in purchasing a new 2019 4Runner Limited, and incensed by the deceptive tactics encountered today when buying a new 2019 Highlander Limited for my wife. The slander the sales personnel use against other area dealers is, above all, a description of their own practice and tactics. There are far too many Toyota dealers in the area to continue to spend tens of thousands of dollars only to have a slick willy mislead, deceive, and double-speak his way into more money out of my pocket. Freeman never again. More

Ease of buy a car Gave us the best price, best after the sell, easy finance dept. and most important honesty.That was given to us by Mo the internet salesman. Gave us the best price, best after the sell, easy finance dept. and most important honesty.That was given to us by Mo the internet salesman. More

Serviceman, James, is a credit to the dealership The last time I brought my car in for servicing, the service department representative (Garrett, I believe) was unable to find the warranty informatio The last time I brought my car in for servicing, the service department representative (Garrett, I believe) was unable to find the warranty information we purchased from another dealership so I ended up paying for the service. This surprised me as the time before the representative was able to find it. When I took my car in for an oil change today, I worked with James. I feel he went above and beyond to address all of my questions and concerns (why does my account show that I did not attend my last visit, how can I have a copy of my warranty associated with my account so that, moving forward, I won't be charged for covered services, and can I be reimbursed for the last service appointment?) I cannot express how impressed I was by his customer service skills as he was professional and courteous; skills that seem to be sorely lacking in many people today. I was admittedly frustrated by my last visit to Freeman Toyota's service department, but after working with James I know I will be happily returning in the future. Thanks, James! More

Amazing Buying Experience We went in with our 8 month old baby and had a great experience. Mark Smith was incredibly accommodating and we can’t recommend him enough. We never f We went in with our 8 month old baby and had a great experience. Mark Smith was incredibly accommodating and we can’t recommend him enough. We never felt pressured and he was so kind. The whole process was very stress free and fast. This is by far the best dealership we visited. Brandon in finance was great and really worked with us to make it an enjoyable experience. More

Vehicle in the shop 3 days after purchase My phone would not communicate with the entune 3.0 system in the van and was treated with disdain from the sales staff when I first let them know it w My phone would not communicate with the entune 3.0 system in the van and was treated with disdain from the sales staff when I first let them know it wasn't connecting. I called the Toyota tech support number to work with them and they were unable to assist me and directed me back to the dealership. I returned 2 days after the purchase and spent nearly 2 hours with sales staff illustrating that the problem was with the vehicle. Once the sales staff realized there was a problem they called Toyota's corporate support and found a service bulletin for the issue I am experiencing. They took the vehicle that evening and still have no idea when it will be repaired now I let my salesperson know that it is extremely disappointing to spend money on a new car that doesn't work as advertised. I requested to swap the van out for another one that functions properly and was told that is not an option. In the meantime, I was put in a 4Runner with a third row. While I certainly appreciate a loaner that fits my family, it is extremely difficult to use it as a primary family car when you have 4 kids that are getting dropped off/picked up at school a 4Runner does not meet our expectations. One final note, in addition to issues with the entune system, I was told that my vehicle was eligible for the Verizon WiFi, upon activation I received a message that it wasn't eligible. Additionally, the pre-collision detection system is not operating. When I asked the sales person to demonstrate it and test it with me, he was completely unwilling. At this point, I have no reasonable assurance that the vehicle will operate as advertised. In fact, I am confident that when I come to pick it up after the entune system is fixed I will turn right back around and have in your shop getting something else fixed. Unfortunately, I don't feel like I am a priority for Freeman Toyota at this point. More

Excellent caring and service Our 2008 Sequoia at times would not respond when turning the ignition key... When we took it in, we had all kinds of warning lights showing as we drov Our 2008 Sequoia at times would not respond when turning the ignition key... When we took it in, we had all kinds of warning lights showing as we drove there. We had the good fortune of getting CJ as our service rep. He took fabulous care of us. That day, they tried to replicate the issue and couldn't - the vehicle started perfectly every time. Since he couldn't replicate the issue, he arranged for us to have a loaner. He tried to replicate the issue all week long, and the vehicle started correctly every time. While in the shop, CJ found a nail in the front tire and repaired that. After 200+ tries to replicate the issue, we finally picked up our vehicle, very appreciative of the effort that was made. CJ could've just said we needed a new starter, but he didn't want to replace a part unless he was sure that was the problem - we really appreciated that! It has been two weeks, and the Sequoia is still starting perfectly every time! We certainly will return and give our business to this dealership! By the way, our 2008 Sequoia has been a pleasure to own! More

Bad experience dealing with the online car salesman!!! First call I made inquiring about the vehicle no one called me back. Next time I called I spoke with Ricky Simpson and he told me the car I was inqui First call I made inquiring about the vehicle no one called me back. Next time I called I spoke with Ricky Simpson and he told me the car I was inquiring about was still available. When I told him I was interested in the car he told me the price was not negotiable. I didn't want to negotiate the price I just wanted the car. He said the car was on a long test drive, then he said it went to the auction and didn't sell and they wanted to get rid of it because it had been on the lot a long time (87 days). I wanted to make arrangement to get the car because I already had approved financing and he started acting like he didn't want me to buy the car. It seem s as he was holding it for someone else. I told him I would call back to let him know when I could come and see/purchase the vehicle because I'm 250 miles away. When I called back he said it had sold at the auction. This dealership is not very trustworthy. They had a for sure sale but Rick Simpson messed it up. I'm sure he was holding it for someone else though. More

Stereotypical Used Car Salesmans Company Culture Trust based selling do not exist here. I would not give them one star! A few days ago I decided to call to ask where the deposit to my 2008 Tundra Trust based selling do not exist here. I would not give them one star! A few days ago I decided to call to ask where the deposit to my 2008 Tundra went in June went for the figures not making sense. Been 20+ yrs since I been involved in any financing, green. Though the paperwork they gave me was not clear but they were lying to me throughout the transaction over days. THE Freeman Toyota LIE: "They only going to finance you $17k, you gotta pay the rest on the $22k." .I responded precisely with, "well if it's less I would have to payoff." As predicted when dealing with a stereotypical used car salesman (William Bates), that I did not know at the time. When I called to ask, he didn't know where the money goes he says, call the lender. The lender, stated it like you didn't know, the dealership got the deposit. Truck was financed 100%. Got huslted on $5k. With a terrible rate rate. I will never do business with them or send anyone to them. I like the truck but this will not end well for the inception if this transaction tainted this transaction. More

Best car buying experience I've ever had Troy Thompson made what could have been a complicated process so easy. Once he received my inquiry, he was prompt with emailing me a complete feature Troy Thompson made what could have been a complicated process so easy. Once he received my inquiry, he was prompt with emailing me a complete feature list for the car I was looking for along with a quote. HE DID NOT BLOW UP MY PHONE, which I completely appreciated, yet he was extremely responsive and timely in returning my emails. He answered every question completely and honestly, and we were able to work everything out in advance so that the actual buying process took less than an hour. He provided me a loaner while we waited on my car to arrive, and he delivered my car to my house. Who could ask for anything more? Best car-buying experience I've EVER had. More