Freeland Chrysler Dodge Jeep Ram - Service Center

Need service or repairs? Warning... go somewhere else!!! It is difficult to properly rate the “Customer Service,” because the service agent, Tonya was awesome; however, the customer service I received (or la It is difficult to properly rate the “Customer Service,” because the service agent, Tonya was awesome; however, the customer service I received (or lack of) was terrible. I took my van in for a possible leak in the cooling system; I could smell coolant burning on the motor. I also wanted the suspension checked to make sure everything was safe. I had NO reason to believe it was not. However, I was going to pass my van onto my daughter and I wanted to have the van checked first. BAD mistake. DON”T have this place check your vehicle for anything unless you have plenty of money to pay for something... and they will find something, or tell you there is something. I ended up having to pay well over $2000 for repairs and after they had the van for EIGHT days for simple repairs, there were more problems with the van than when I took it in! They told me that I could bring it back and they would make more repairs… WHAT!!!!!!!! Of course they will… they apparently caused the problems! But, they were going to charge me for the repairs because it would be different repairs than what they had already done. I could go on… oh, BTW, I had to pay for them to troubleshoot the cooling system and for them to replace a VERY expensive radiator and pay a LOT of money for them to replace it, and STILL have the burning smell of coolant. What’s up with THAT! As far as the “Friendliness.” I give Tonya ten thumbs up. She was great… but the others… NOPE… they need lessons from Tonya. More

I would RUN AS FAR AND AS FAST AS I POSSIBLY COULD FROM THIS DEALER AND SERVICE DEPARTMENT--------------------------2011 Jeep Liberty, Check Engine Light on. Call dealership on Wednesday, talked with Tonya THIS DEALER AND SERVICE DEPARTMENT--------------------------2011 Jeep Liberty, Check Engine Light on. Call dealership on Wednesday, talked with Tonya. They can't do anything today but will get right on it Thursday. Brought it in, went in service enterance, 1st service podium, asked if I was there for oil change, stated no and was pointed to move down to the 3rd podium. Waited until he got off the phone and told him I had talked with Tonya and before I could even tell him what the issue was, he said she is out on the lot I think and will be back, pointed towards the center service podium. After 10 minutes and no Tonya, he said let me look for her. He came back unable to locate her wrote my information on the form and took my keys. I never heard from Tonya Thursday morning, so I called her and after 10 minutes on hold, she did not know anything about my car other then she did see the tech driving it around the lot. She was going to check and call me back. No return call. When I did call back, service was already closed. I called Friday morning, still no answer as to why the check engine light was on, trying to find and talk with the service tech, will call you back. No call back. When I called back later Friday afternoon, was told closed and had to say that was unacceptable. Tonya gets on the phone, with no explanation other then the service tech had gone and locked my keys in his work box and she had no idea what was wrong with my vehicle. She went on to say that it was thought to be a CarMax vehicle and they (CarMax service) are not a priority to them and that was probably what the issue was. There was no way to get my keys and they were trying to call the service tech. Would call me back....Guess what???? No call and by this time, yes I did lose my temper. It is absolutely the worst car customer service I have ever experienced. They never could reach the service tech which meant that my car was there through the weekend and after a one hour repair job, guess what......my car was fixed and could be picked up!!!! I would run as fast and as far away from this dealership and service department as you can. I did write to the General Manager and he did have someone from the service department call me to apologize. It meant nothing what so ever. They had my car 4 days for a one hour repair. Lousy Lousy customer service. I did explain to the person that did call, that if my Jeep ever needed specific dealer repairs in the future I would drive it or even have it towed to anywhere else but them. I would never darken their service or dealership door again. More

I was on my was to Nashville from Atlanta for work that night. The engine light came on and my truck started to surge. After 20 or so miles, I saw the dealership beside the highway. I pulled in and explain night. The engine light came on and my truck started to surge. After 20 or so miles, I saw the dealership beside the highway. I pulled in and explained my plight. The gentleman and lady at the service desk worked me in and my truck was repaired within a couple of hours and I was again on my way. I found out later that it was the gentleman's 1'st day on the job. These two people were great and even offered me a piece of their pizza while I waited. I would recommend your business to anyone without reservation. More

This was the BEST experience we have ever had with a dealership & Tammy in service was professional, has excellent customer service skills and friendly . Originally, we took our truck in to see if there dealership & Tammy in service was professional, has excellent customer service skills and friendly . Originally, we took our truck in to see if there was a recall on the bearings and spoke with Tammy. She couldn't find one at the moment but she told us to drop our truck off on a day that was the least busy so she could give it her full attention. She called that day to say there was in fact a recall for the bearings and that we also needed a new tire rod, which we would have to pay for. She was upfront on cost for the tire rod and explained how long it would take and if any additional problems arose she would call and always work with us. She has such a wonderful attitude that my husband said he would go back there for all our work on the truck, which is impressive since he is ALWAYS skeptical about mechanics and dealerships. Finally, the best part was that the final cost for the tire rod came in under than what we had expected to pay. This was the least stressful experience we have ever had in dealing with repairs to a vehicle and would recommend Gary Mathews to anyone. Thanks Tammy for making this a great experience! More

My wife and I lost the key to our 2010 dodge caravan. We went back to the dealer that we bought the car from. (Frensley Dodge in Madison TN) The first thing that the service person, also a lady, said to us went back to the dealer that we bought the car from. (Frensley Dodge in Madison TN) The first thing that the service person, also a lady, said to us was "Do you realize how expensive it is to replace a key" and then she laughed. The car was at our home and we had no way to drive it to any dealership. We left Frensley Dodge with a promise never to return. We went straight to Gary Mathews Dealership. A totally opposite experience. The service people were all very friendly and understood our dilema. Our service rep. was very helpful. She ordered the tow for us, they fixed our problem quickly nd correctly. I will definitely go back to that dealership again when I am in the market for any car. Bud Johnson More

They called the tow truck for me, great service, quick and just so very nice to me. Fair price and I feel safe in my car now. and just so very nice to me. Fair price and I feel safe in my car now. More

I have absolutely no confidence in this dealership ability to repair anything other than minor problems,on the surface they appear to be open and willing to make good on their work as long as you go i ability to repair anything other than minor problems,on the surface they appear to be open and willing to make good on their work as long as you go in with an open check book.The service manager can not be contacted directly, and there is no contact information for anyone other than sales. True customer service lives up to the promises made by dealership personnel, not just empty meaningless words. More

Tammy Kelly was my service writer. She was friendly, efficient, and informative. Under her direction, we were able to fix a leak in my sunroof that 4 different dealerships could not figure out over the efficient, and informative. Under her direction, we were able to fix a leak in my sunroof that 4 different dealerships could not figure out over the course of the last few years. I had about given up, and this was my last attempt at a fix. Other service departments had just attempted the easy fix, charged me money, and sent me on my way. In each of these situations, the leak returned within the first few rainfalls after the problem had been "fixed". At Gary Mathews, the technicians understood the history of the vehicle and got down to work. They did testing to determine the true nature of the problem, and then implemented a more sophisticated approach and the problem finally got fixed! The work was done in a timely fashion and at a fair price. Also, they have a very good shuttle service, so I was able to make my time productive while my car was being worked on. Thank you Tammy. Thanks to all at Gary Mathews of Nashville. Regards, Ed Martin More

This is not my first visit to the Gary Matthews Service Department. Each of my visits out-pictured this organization's commitment to "walk-the-walk"...not just "talk-the-talk"...of the Department. Each of my visits out-pictured this organization's commitment to "walk-the-walk"...not just "talk-the-talk"...of the definition of what true "customer-service" is supposed to be; from the lady who first answers the telephone before you come in, the job-estimator prior to the service to be given and the person who reviews your final bill. These are the essential elements that build trust in an industry otherwise rife with the lack of same. And yes, it takes a degree of "managerial & ownership" excellence and vision to put in place such a positive customer-relations experience. Just as importantly, however, it takes a gaggle of highly intelligent and motivated employees at every step along the way, day-in-and-day-out, to properly implement it, and then sustain it. The bottom line: I'LL BE BACK! [Bruce Benefield] Antioch, TN 37013 More

I went in for my 3K oil change service and mentioned to Dylan that I still had scratches on my hood. I had been in on two other occasions to have them fixed but found that some were still there. Dylan jump Dylan that I still had scratches on my hood. I had been in on two other occasions to have them fixed but found that some were still there. Dylan jumped to call one of the detail guys up to see if he could take care of them. Tyler was able to fix the scratches in just a few minutes without an appt or me having to take more time off work. These guys did more for me in an hour than I could get done in two months. Dylan explained my service contract, tire rotation etc and promised to take care of me. This was the best customer service I have seen in a very long time. I feel more confident that GM will take care of anything that I might need in the future. I got more than an oil change this visit because these guys went beyond what they had to do. My Jeep looks great. More